JobLocalization Coordinator - Subtitling
Description
Title: Localization Coordinator, SubtitlingReports to: Team Lead, Subtitling CoordinationBusiness Unit: Deluxe Localization
About The Company
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainmentindustry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt DisneyCompany, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global ContentDistribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleledscale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in LosAngeles and offices around the globe, the company employs over 3,200 of the most talented and experiencedindustry individuals worldwide. For more information, please visit www.bydeluxe.comPosition SummaryThis position is for an individual that can own and deliver text-based or subtitling products at an exceptionalservice level. It is ideal for individuals who have the drive and desire to make things happen, manage risks, andwork with a distributed international workforce to ensure we adhere to client needs and expectations. It requiresa highly motivated individual with attention to detail, great organizational skills, and a passion forcommunication and connecting with others.Outcomes and Accomplishments
As a Localization Coordinator, You Will
- Be responsible for delivering scripts and/or subtitles for various languages within a region
within the Deluxe platforms. The original project plan is set up by the Order Management team
and you will ensure that we deliver to plan by the set deadline, right on time and first time right.
- As part of the assignment responsibilities, you will manage capacity and pre-assignment of
future tasks to translators/editors and send out availability mails as needed to ensure accurate
planning.
- Be involved in daily communication and follow-ups to ensure each language flows smoothly
within the established timeline. Manage changes to project plan like new assets, changed
instructions or queries from translators/editors effectively and in a timely manner.
- Accountable for on-time delivery for every task in the workflow, strictly respecting project
milestones, procedures, and client specification of respective languages.
- Own 100% adherence to keeping data in Deluxe platform accurate and up-to-date, including
milestones/deadlines for each task, final due date, dates for client-facing users like territories,
etc.
- Leverage automated and efficient methods of assignment, to avoid bottlenecking of tasks or
assigning them only when they’re ready to start. All tasks for a project’s languages should be
planned and assigned ahead, allowing for exception-based milestone management.
- Clear and timely communication and own Deluxe’s brand when working with translators to
ensure they receive a smooth and pleasant experience.
- Liaise with Order Management on changes to project plan, ensuring that the new plan is
communicated with those impacted teams, and we adhere to the revised or current deadline set
by the customer.
- Escalation of potential risks when managing a project, and suggestions to mitigate should be
part of the daily tasks. Escalate to supervisor or team management if translators don’t deliver
files on time, are unresponsive, are not following instructions and if there are any attitude issuesthat impact quality and timeliness of a language. Escalate to Order Management if task timelinessis impacted by lack of assets needed to perform the job.
- Run a daily report using various dashboards on Sfera/Tableau for respective languages,
ensuring all work in progress tasks are on track and there are no past dues. Use dashboards and
tools available to keep track of current work, pipeline work and possible capacity bottlenecks forthe languages assigned to you. This will allow for pre-emptive planning to avoid delays indelivery.
- Need to resolve all payment queries from translators regularly and ensure there are no
pending or incorrect payments every month.
- You have complete ownership of a language assigned to manage all tasks in the workflow,
utilizing other shifts for possible handover or follow-up to get timely responses from other teamsas needed. To participate in internal project calls to work together with Order Management todeliver successfully to customers.
What You Bring
- Candidate must have a graduate degree.
- Excellent command on English language along with knowledge of other cultures. Additional languages
known are a plus
- Good communication, time-management skills, excellent problem-solving skills.
- A keen interest in media industry preferred with a knowledge of localization
- Attention to detail and to work with a large data-set in Deluxe platforms.
Benefits
- You will be part of a large international and culturally diverse team.
- You will have the opportunity to make an impact for the organization, and for the customers.
- You will have opportunities to further grow your skills and grow within the company.
- You will have the opportunity to expand your professional network.
Equal Employment
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringingtheir full selves to work. It is our policy to provide equal employment opportunities to all applicants andemployees. Applicants will receive fair consideration for employment without regard to, and will not bediscriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any otherdiscriminations.
