Remote
Part Time
Blackbaud University is the customer training team at Blackbaud, dedicated to powering social good with knowledge. In this role, you’ll have the opportunity to collaborate with our instruction design and instructor team, populate our Blackbaud University Learning Management System (LMS) with various training types, and elevate the client experience within the LMS. You should be a highly organized and detail-oriented individual with a proven ability to creatively solve problems and simultaneously manage multiple tasks. We’ll be thrilled if you have experience with the Docebo Learning Suite.
What you will be doing: (Job duties and responsibilities)
Executing strategies associated with our Learning Management System (LMS) and data infrastructure
Supporting and enforcing standard operating procedures
Inputting training content from source documents within a set timeframe
Verifying that LMS course submissions are complete and accurate
Creating and following process documentation
Detailed auditing to ensure ongoing system quality
Use your exceptional troubleshooting skills to assist our training support team resolve customer issues within the LMS
Identify new, more efficient ways to execute daily tasks
Responding to customer chats and emails
What we will want you to have: (Job requirements and preferences)
Bachelor’s degree is preferred, but not required
1-3 years of experience in Learning Management Systems (Docebo Learn LMS experience preferred)
Familiar with Agile methodologies (scrum, sprint, grooming etc.)
HTML and CSS knowledge preferred
Excellent communication skills, both written and oral
Ability to work independently in a fast-paced environment
Strong attention to details
Outstanding organizational and communication skills conducive to collaboration with virtual team members; able to work effectively in a cross-functional environment
Must possess an understanding of information technology and relational database applications
Stay up to date on everything Blackbaud,
Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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