Linux System Administrator

Role : Senior Hosting Product Specialist

About Us:

Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in

2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

What you’ll do?

● Participate in 24x7 shifts

● Monitor the stability of our products with various internal tools.

● L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated).

● Handle incident response, troubleshooting and fix for various products/services.

● Handle escalations as per policies/procedures.

● Get different internal/external groups together to resolve production site issues effectively.

● Communicate clearly on tickets, phone calls made to the team about various issues.

● Exhibit a sense of urgency to resolve issues.

● Build advanced automation workflows for automating repeated issues.

● Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts

and a predefined runbook.

● Ensure SLA's and Operational standards are met.

● Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated

issues.

● Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites.

● Contribute to Operations handbook.

● Ensure smooth hand-offs between shifts.

Who you are? (2-3 years of experience)

● Educational Qualifications : Graduate, preferably in Information Technology or Computer Science

Consistently strong academic performance.

● Linux: Goodunderstanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat,

lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables,

sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.

● Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults

using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals

● Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts.

● Application Protocols: SMTP,HTTP,FTP,IMAP,POP.

● Shifts: Must be willing to work in shifts (including at night and on holidays).

Good To Have:

● Understanding of Cloud

● Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware.

● Windows:WMI, Powershell/VB scripts, MS-SQL Fundamentals.

● Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache

(mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat.

● Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN

● Others: Regular expressions, Rescue Kits like TRK, etc.

● Certification: Red Hat Certified Engineer (RHCE), GCP

Why you’ll love us.

We’ve evolved;

Work-life balance.

We celebrate one another’s differences

We care about you.

Where can we take you?