Leave of Absence Pay Specialist

In India, we provide a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing important financial transactions and providing essential strategic advice. Our Global Service Centers (GSCs) in Mumbai, Bangalore, and Hyderabad are strategically positioned to support the firm’s operations regionally and globally, providing comprehensive strategic support across technology and business operations processing to all lines of business and corporate functions.

Job Summary

As a leave of absence payroll specialist within the Employee Experience team, you will be responsible for providing high-quality Human Resources service by responding to inquiries, complex issues, and problem cases related to payroll and leaves of absence. This role requires excellent verbal and written communication skills and the ability to assist customers with questions and complex matters pertaining to applicable HR products and services.

Job responsibilities

• Analyze, research, and resolve cases logged into the case management system, responding to customers professionally and efficiently.
• Manage cases, perform in-depth research, identify resources for information, and resolve cases thoroughly, meeting volume and quality service standards
• Process and manage Leaves of Absence for US Payroll, including pay processing and acting as a vendor liaison for managers/HR Business Partners, in accordance with relevant policies such as the Disability Leave Policy, Family and Medical Leave Act (FMLA) Policy, Disability and Reasonable Accommodation Policy, Parental Leave Policy, and Worker’s Compensation.
• Ensure accurate tracking and documentation of leave of absence cases, maintaining compliance with all applicable laws and regulations.
• Understand formulas and calculate various payments accurately, while communicating with HR Business Partners to answer questions and provide updates as needed, and be willing to make outbound calls for payroll clarifications and to resolve issues efficiently.
• Actively participate in test activities, including test scripts for UAT, and provide inputs to project teams on current pain areas and simplification needs.
• Work US shift hours.

Required qualifications, capabilities and skills:

• 3+ years of experience in benefits administration or human resources payroll
• Exposure to HRMS systems; PeopleSoft, Oracle HCM, and ServiceNow experience
• Advanced Excel skills, including proficiency with macros