Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderābād
>
Deloitte
>
Learning Support - Analyst - Hyderabad

Learning Support - Analyst - Hyderabad

Deloitte

1 - 3 years

6 - 8 Lacs

Hyderābād

Posted:4 days ago| Platform: GlassDoor logo

Apply

Skills Required

learning support resolve query service escalation content tracking testing processing development management communication word leadership coaching mentoring connect drive creativity networking recruiting code

Work Mode

On-site

Job Type

Part Time

Job Description

Learning Support - Analyst

Work you’ll do

As an Analyst, provide day-to-day support on Deloitte Learning Platform, specializing as an admin role in the SABA cloud (LMS), should work as part of an extended team for internal clients. you may also require working directly with Deloitte professional to fix the issue that they are facing. You will also assist them by providing necessary advisory support to help them resolve their query/request:

Create, monitor, and close/action Sales force and Service Desk cases in a timely manner meeting the Service Level Expectation (SLE)

Manage Live Chats

Manage their respective cases including following up on open issues, assisting with issue resolution, escalating issues, working directly with the other referral teams

Ensure customer satisfaction by proper escalation within a quick turnaround time

Answer inquiries in the areas of content, learning organization and contacts, where to find certain learning information, e-Learning guide, etc.

Flag any issues related to the process immediately with the lead and propose solutions to fix the same

Willing to be flexible based on the business requirement

Identify process improvements in the process and works towards implementing the same with the help of the team lead

Redirect inquiries about systems and functionality to appropriate resources within a tracking system.

Participate in systems Testing as and when required

Should take on additional responsibilities as and when required

Become a subject matter expert by learning all the concepts. Act as point of contact for the new hire and help them in processing without any hassles

The team

Global Talent supports our high-performing and diverse professionals around the world. We engage with our business units to promote growth and development of our people toward their individual professional and personal advancement while ensuring a balance of career and life goals.

Qualifications

Required:

Must have 1-3 years of proven working experience as a Customer service executive/ Customer. Has knowledge and working experience on any Learning Management System (LMS)

Strong written and verbal communication skills (must be an effective communicator) Excellent customer service skills: ability to interact with customers globally Intermediate to advanced capabilities in word-processing, Excel

Ability to prioritize time and work on multiple tasks with ongoing deadlines Strong interpersonal skills and ability to interact well with multiple teams

Self-starter; highly motivated to learn new skills. Able to work independently with minimal supervision Must have excellent time management skills.

Must be able to collaborate with internal teams, global clients, and cross border stakeholders.

Our culture

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Professional development

From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do—that’s why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.

Shift timings-2 PM-11 PM

Location-Hyderabad

#EAG-Talent

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 307376

More Jobs at Deloitte

AM | SIEM | Delhi | Cyber Defense & Resilience

Delhi

Experience: Not specified

Salary: Not disclosed

Executive | Income Tax Laws | Mumbai | Business Tax

Delhi

Experience: Not specified

Salary: Not disclosed

Intern | GST | Bengaluru | Indirect Tax

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Intern | Fund Accounting and Reporting | Delhi | Accounting & Reporting Assurance

Delhi

Experience: Not specified

Salary: Not disclosed

Intern | Fund Accounting and Reporting | Delhi | Accounting & Reporting Assurance

Delhi

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Deloitte

Professional Services

New York

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Learning Support - Analyst - Hyderabad