Learning Operations Associate Manager

Job Description

Skill required: Talent Development - Learning Delivery Instruction Designation: Learning Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processDeliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for? Accountable for establishing, developing, and maintaining client relationships. Develop a deep understanding of the client business objectives and expectations of the Learning Program. Partner with the client to define and implement a training strategy. Consult/Advise learning solution given the business requirements, demand planning, budget limitation etc. Partner with the client to plan Yearly/Quarterly Training demand. Assist in the review and update of the current curriculum based on the desired retain, refresh and retire guidelines. Prepare and communicate course delivery budgets based on requirements and seek client approval. Manage the audience alignment for training programs based on job roles, management levels, tenure and other client specific criteria. Collaborate with the DSM to identify the most eligible instructor and execute the delivery plan. Share the client requirements with the internal teams (Admin, LA, Reporting & others) and monitor the flow of delivery actions and adhere the SLAs. Communicate, escalate, and resolve issues related to the program/course – related to curriculum, financial, faculty, participant, and logistics. Project management skills (Planning & Organizing) Good understanding of the Accenture Learning Delivery environment and delivery requirements Excellent project management skills Good communication (written and oral) and interpersonal skills Proven ability to work creatively and analytically in a problem-solving environment Ability to quickly identify issues and risks and provide recommendations. Strong organizational skills and an ability to multi-task Attention to accuracy and quality Ability to prioritize Able to work and leverage a shared service environment Proven ability to collaborate with a global audience and has multi-cultural awareness Proven ability to develop and maintain strong client relationships Strong people developer skills Problem solving and critical thinking Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation