Learning Management System Specialist

Work Timing: 5pm - 2am

Location: Hebbal, Bengaluru

The Learning and Development Specialist is responsible for assessing training needs, designing, implementing, and evaluating training and development programs to meet the learning needs of employees and the goals of the organization. They work to ensure that associates and leaders acquire the necessary skills and knowledge to excel in their roles and contribute to the overall success of the company. The specialist will be responsible for the design, enhancement and delivery of Onboarding, and Diversified Academy. The position will evolve as the needs of the business expand.

ESSENTIAL FUNCTIONS:

• Training Needs Assessment: Conduct needs assessments to identify training and development needs within the organization. Collaborate with stakeholders to determine skill gaps, performance improvement areas, and training priorities.

• Training Program Design & Development: Develop and design training programs, courses, and materials based on organizational needs and learning objectives, ensuring that identified needs are addressed.

• Content Development: Create training materials, such as presentations, e-learning modules, manuals, and multimedia content.

• Training Delivery and Facilitation: Deliver training sessions to employees, managers, and other stakeholders. Use various training delivery methods, such as classroom training, virtual training, workshops, and on-the-job training, to ensure effective knowledge transfer and skill development. Adapt delivery methods to suit the needs and preferences of the audience.

• Training Evaluation and Effectiveness: Assess the effectiveness of training programs through feedback, surveys, and performance metrics and make improvements as needed. Analyze evaluation data to assess program impact and make recommendations for program improvements.

• Learning Technology: Utilize learning management systems (LMS) and other technology to deliver and track training initiatives.

• Professional Development: Stay current with industry trends, best practices, and innovative learning techniques to enhance training programs.

• Compliance and Regulations: Ensure that training programs comply with legal and regulatory requirements, especially in industries with specific compliance needs.

• Communication: Effectively communicate with associates, managers, and other stakeholders to promote training opportunities and gather feedback.

• Project Management: Manage training projects, including budgets, timelines, and resources.

• Certifications and Skill Tracking: Maintain accurate records of associates completing various certification programs. Track associate’s success with completion of certifications. Create a tool that will maintain proficiency levels of required competencies within career paths.

• External Training Partnerships: Collaborate with external training providers, consultants, and educational institutions to leverage external expertise and resources. Identify and manage

relationships with external vendors for training program delivery. • Process Improvement and Standardization: Identify opportunities for process improvements, automation, and standardization within the training and development function. Streamline and enhance training processes, procedures, and workflows to increase efficiency, accuracy, and associate satisfaction.

• Culture: Foster a culture of continuous learning, contributing to employee satisfaction, skill development and overall organizational success

• HR Data and Analytics: Utilize HR data and analytics to identify trends, insights, and opportunities for improving training and development program delivery. Utilize data to highlight success.

KEY REQUIREMENTS:

• Experience working with LMS - Cornerstone

• CSOD experience is mandatory

• A bachelor's degree in a relevant field, such as Human Resources, Education, Organizational Development, or a related area.

• 3+ years of relevant experience in end to end training and development, instructional design, or a related field is essential.

• Strong understanding of adult learning principles, instructional design, curriculum development, and training delivery methods.

• Excellent written and verbal communication skills are crucial for creating training materials and effectively delivering training sessions.

• Proficiency in using learning management systems, e-learning tools, and other technology platforms for training delivery and management.

• Ability to manage multiple projects, set priorities, and meet deadlines within budget constraints.

• Capability to assess training effectiveness, analyze data, and make data-driven improvements to training programs.

• A willingness to stay up-to-date with industry trends and adapt training programs accordingly.

• A patient and empathetic attitude to help trainees who may struggle with complex technical concepts.

• Familiarity with change management principles and methodologies.

• Excellent organizational skills.

• Proactive and continuous improvement oriented.

• Ability to lead with influence.

• Able to manage shifting priorities to meet critical deadlines in a fast paced and dynamic, growing environment, while providing clear direction to associates.

• Strong analytical, problem solving and critical thinking skills.

• Commitment to innovation and continuous improvement.

• Ability to work effectively across multiple geographies and partners.