Learning And Development Manager

Company Name: Voya India

• Act as the primary point of contact for the assigned business unit, ensuring regular communication and alignment on learning priorities; Represent the L&D function in key business and functional forums.
• Build and maintain strong relationships with business leaders and key stakeholders to understand business objectives to offer proactive solution
• Partner with leadership to ensure learning solutions align with talent development goals and business strategy.

Training Needs Identification (TNI):

• Conduct comprehensive TNI assessments by collaborating with business stakeholders to identify skill gaps, development needs, and future capability requirements.
• Analyze performance data, employee feedback, and business insights to determine the learning interventions required.

Learning Strategy, Program Design and Content Development:

• Facilitate learning strategies and solutions(Internal and External) that meet the identified needs, ranging from leadership development, functional skills, and soft skills to role-based learning.
• Curate or design learning programs that leverage blended learning methodologies, including digital, classroom, workshops, and on-the-job learning.
• Ensure learning programs are tailored to the unique needs of the business unit, offering personalized and relevant content.
• Design curriculum/content tailored to the assigned business vertical

• Domain-Specific Learning Programs-

  Develop advanced training modules on accounting principles, risk analysis, and financial regulations; Integrate real-world scenarios to enhance practical application

. End-to-End Learning Cycle Management:

• Oversee the planning, coordination, and execution of learning interventions from start to finish.
• Manage the delivery of training programs, ensuring seamless execution, and collaborate with facilitators, trainers, and external vendors as needed.
• Ensure logistical arrangements for training sessions, such as scheduling, communications, and materials, are handled efficiently.
• Standardize learning approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications
• Facilitate programs as required
• Understand the knowledge management framework- includes SOP documentation

Impact Reporting & Analysis:

• Establish key metrics and KPIs to measure the effectiveness and impact of learning interventions to generate impact reports and program ROI
• Conduct pre and post-training assessments and feedback collection to evaluate learner engagement, skill development, and overall program success.

Continuous Improvement:

• Monitor industry trends and advancements in learning domain to enhance the effectiveness of the learning programs.
• Continuously gather feedback from learners and stakeholders to improve the design, delivery, and content of the training programs.
• Knowledge Transfers (KT) for New Transitions:
• Work closely with Transitions, Operations (offshore) and onshore teams to design end to end Knowledge transfer framework
• Create KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification)
• Track, monitor and report training progress
• Stay updated on financial regulations and industry standards.

earning Culture & Enablement

• Promote a continuous learning culture through campaigns, study circles, learning champions, and peer-led initiatives.
• Enable digital learning adoption through platforms like LinkedIn Learning, internal LMS, etc.

Key Competencies and skills:

• Strong stakeholder management and consulting skills.
• Excellent interpersonal, communication, and organizational skills
• Familiarity with adult learning principles and evaluation models (e.g., Kirkpatrick)
• Exposure to learning tech platforms and analytics.
• Proficient in Instructional design and e-learning development
• Good understanding of traditional and modern training methods, tools and techniques
• Proficiency with MS office tools specially ppt, excel etc
• Ability to work cohesively with onshore, offshore and shared services teams
• Vendor Management

Required Qualification and Experience

• Minimum 10 to 12 years of experience in L&D, preferably in FnA or related domains
• Proven experience in stakeholder management and leading learning initiatives end-to-end.
• Excellent project management and organizational skills.
• Familiarity with learning technologies and platforms (e.g., LMS, LinkedIn Learning, etc.).
• Program Facilitation, Content Development
• Certification in PMP, AZ-900, LOMA, or Six Sigma preferred

Education

• Postgraduate/Graduate from a reputed institute

Domain Requirement

• Strong understanding of financial processes, compliance, and accounting standards.
• Experience in a GCC or global shared services environment preferred.

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