Learning and Development Associate (1 year contract)

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About the role

• We are looking for a highly organized LnD Project Coordinator to be part of the Learning & Development team at Zeta. The individual will own and drive the execution of Zeta’s flagship learning academy and other learning programs. This role requires strong coordination skills to manage multiple stakeholders, track progress, and ensure the timely delivery of all program components.
• Base Location: Bangalore
• Duration: 12-month contract (extendable based on performance)

Responsibilities

• Program Planning & Coordination

• Collaborate with cross-functional teams to define program structure, curriculum, and schedules.
• Coordinate with internal and external SMEs to facilitate training.
• Ensure all materials and preparations are in place before the launch.
• Act as the primary liaison between trainers, mentors, facilitators.
• Maintain comprehensive program documentation.

• Training Execution & Logistics

• Oversee the end-to-end execution of the training program, ensuring all sessions, assignments, and assessments are conducted as planned.
• Manage learning platforms (LMS, classroom setup, self-learning modules) for smooth operations.
• Coordinate with trainers to ensure timely content delivery.
• Serve as the single point of contact (SPOC) for trainees, addressing queries and concerns.
• Track participation, gather feedback from trainees and trainers (both internal & external).
• Regularly monitor and report key program metrics, including attendance, completion rates, assessment scores, and engagement levels.
• Identify and escalate risks or gaps that may impact program effectiveness
• Publish progress dashboards for stakeholders

Skills

• Program & Project Management

  – Ability to drive structured planning and execution.

• High Ownership

  – Proactive, accountable, and committed to delivering results.

• Strong Communication and Stakeholder Management

  – Excellent verbal and written skills for stakeholder coordination.

• Problem-Solving

  – Ability to anticipate and address challenges effectively.

• Data Analytics

  – Proficiency in tracking and interpreting key program metrics.

• Proficient in MS Office

  – Proficient in MS Office and program management tools

Experience and Qualifications

• Experience: 2+ years in Learning & Development and associated program management

Life at Zeta

• At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore life at zeta.