Job
Description
: As a Leader, Regional Manager Sales, you will lead and oversee a team of Account Managers to drive sales performance, enhance customer relationships, and expand market share within the designated Enterprise accounts / territory region in BFSI. This individual will ensure account management team effectively manages customer accounts, meets sales targets, and provides exceptional growth across these. The Regional Manager will be a key player in ensuring seamless execution of sales strategies while focusing on driving long-term client retention and growth. Your Impact Team Leadership and Management: Lead, motivate, and manage a team of Account Managers, setting clear performance goals and expectations. Provide coaching, guidance, and performance reviews to improve team productivity and customer service. Conduct regular one-on-one meetings with Account Manager to assess performance, address challenges, and implement development plans. Sales Strategy and Execution: Develop and implement sales strategies to meet or exceed sales goals. Work closely with the sales leadership team to align team goals with broader organizational objectives. Monitor key performance indicators (KPIs) and adjust strategies as necessary to ensure success. Customer Relationship Management: Build and maintain strong relationships with key customers and stakeholders at CXO levels, ensuring a high level of satisfaction. Collaborate with Account Managers to identify opportunities for upselling, cross-selling, and improving customer retention for Cisco technologies. Resolve escalated customer issues by providing solutions and ensuring timely follow-up. Performance Monitoring and Reporting: Track and analyse team performance, sales data, and customer feedback to identify trends and areas for improvement. Provide regular reports to senior management, detailing team performance, sales metrics, and customer engagement activities. Ensure all Account Managers adhere to company policies and procedures, maintaining consistency in account management. Collaboration and Cross-Functional Support: Partner with marketing, architecture, and CX teams to develop tailored campaigns, promotions, and solutions for customers. Collaborate with other regional managers to share best practices and strategies that can benefit the broader team. Training and Development: Identify skill gaps within the team and provide ongoing training to improve product knowledge, sales techniques, and customer service skills. Promote a culture of continuous learning and professional development within the team. Process Improvement: Continuously evaluate and improve account management processes to enhance efficiency and customer satisfaction. Recommend and implement improvements based on feedback from customers, team members, and industry trends. Minimum Qualifications Bachelor s degree in engineering, Business, Marketing, Sales, or a related field (or equivalent work experience). 15+ years of experience in account management, sales, business development. Prior First Line Manager, team leader experience will be an added advantage. Experience in handling large enterprise BFSI customers Proven track record of meeting or exceeding sales targets and driving revenue growth. Preferred Qualifications Strong leadership and team-building abilities. Excellent communication, interpersonal, and problem-solving skills. Ability to manage multiple priorities in a fast-paced, virtual environment. Proficiency in CRM software (e.g., Salesforce, Microsoft Office Suite, and other sales tools) Data-driven approach with the ability to analyse sales metrics and make strategic decisions. Strong customer service orientation with the ability to build and maintain strong client relationships. #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection we celebrate our employees diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer 80 hours each year allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
