Lead Voice Engineer

Providence India

5 - 8 years

0 Lacs

hyderabad telangana india

Posted:2 weeks ago| Platform:

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Skills Required

leadership deployment support cisco communication resolve data security installation configuration management backup maintenance stability solarwinds wireshark network reliability monitoring optimization documentation strategies compliance unity voip mobility accounting recording architecture

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Lead Voice Engineer,

you will be responsible for leading and optimizing mission-critical voice infrastructure systems. You will guide the Enterprise Voice Engineer team in deploying advanced voice technologies and will collaborate across technical, application, and business teams to ensure high-quality voice solutions that align with organizational goals.

Responsibilities

Voice Infrastructure Leadership:
Lead deployment and support for voice infrastructure processes and technologies.
Oversee upgrades of voice routers, analog gateways, and Cisco Unified Communication servers.
Resolve complex functionality issues related to voice application data, security, and system configurations, offering expert-level oversight.
Voice Administration:
Direct installation, configuration, and management of voice infrastructure.
Implement advanced backup, recovery, and maintenance processes for optimal system stability.
Utilize tools such as Cisco RTMT, SolarWinds, Wireshark, and more, for advanced network administration.
Disaster Recovery:
Coordinate and lead scheduled disaster recovery tests for mission-critical voice systems to ensure robustness and reliability.
Monitoring and Optimization:
Spearhead monitoring, diagnosing, and optimizing network systems.
Prepare detailed management documentation outlining root causes, performance issues, and resolution strategies.
Technical System Support:
Collaborate with technical teams to implement, configure, and support enterprise voice infrastructure, providing guidance and expertise.
Change Control:
Ensure adherence to change management policies for thorough documentation and compliance.
Incident and Request Management:
Maintain alignment with organizational requirements for incident management, including SLA and SLT compliance.

Qualifications

Minimum of 5-8 years of experience supporting enterprise voice platforms in a 24x7 environment.
Expertise in Cisco platforms: Cisco Call Manager, Cisco Unity, Cisco Contact Center Express, Cisco CUBE, Cisco Emergency Responder.
Proficiency in VOIP, Mobility, Wireless, Call Accounting systems, Voice recording systems, and Wallboard systems.
Proven ability to lead and configure voice architecture with cross-functional teams and third-party vendors.
Demonstrated leadership in collaborating with teams to achieve organizational goals.
Exceptional verbal and written communication skills, including active listening and strategic communication.

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