Lead - Training & Quality Excellence

OneOrigin

In This Role You Will

• Lead end-to-end training programs including onboarding, upskilling, refresher sessions, and leadership development.
• Create and maintain structured learning material such as SOPs, process guides, and e-learning modules.
• Conduct capability assessments, certifications, and refresher trainings to close knowledge and skill gaps.
• Partner with Operations and SMEs to anticipate future training needs based on new customers and evolving processes.
• Mentor SMEs and team leads on executing process improvement projects using Lean Six Sigma Green Belt methodologies.
• Provide frameworks, coaching, and tools to enable SMEs in running RCA, defining metrics, and driving improvements.
• Track and support SLA/metric improvement initiatives owned by SMEs, ensuring consistency and governance across projects.
• Facilitate project reviews and governance sessions, acting as a bridge between training, operations, and project outcomes.
• Use data-driven analysis (Pareto, Fishbone, 5-Whys) to identify recurring issues and convert them into targeted training interventions.
• Standardize best practices across accounts to improve efficiency, quality, and SLA adherence.
• Champion a culture of continuous learning and process excellence across the organization.
  

Role Requirements

• Graduate in any discipline (Instructional Design/Training certification preferred).
• 4–5 years of experience in Training, SME enablement, or Process Improvement roles.
• Must hold a Lean Six Sigma Green Belt certification (minimum).
• Strong training delivery & facilitation skills (classroom, virtual, and floor coaching).
• Proven experience in curriculum design, training material development, and capability building.
• Ability to coach SMEs and leads on driving projects and using quality tools.
• Lean Six Sigma Green Belt certification (mandatory).
• Excellent communication, facilitation, and stakeholder management.
• Analytical ability to measure training effectiveness in terms of SLA/metric improvements.
  

What We Offer

• Full ownership of Training & Capability Development across customers.
• Opportunity to mentor SMEs and enable impactful improvement projects.
• Exposure to multi-client SLA-driven operations.
• Clear growth path into Training/Process Excellence leadership.
  

Company Benefits

• Gratuity: You will be eligible for Gratuity as per the payment of the Gratuities Act.
• Medical Insurance coverage: Coverage of up to Rs 3 lakhs for you, your spouse, 2 children.
• Food (Lunch or Dinner) facility provided.