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Lead Trainer /Am / Manager Training - BPO exp Mandatory

5 - 10 years

5 - 8 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Plan batches w.r.t NHs & Refresher trainings for the projects assigned. Review Existing Training Materials & Identify need for updating the same.Help in designing KRAs for the team & periodically review trainer performance .

Required Candidate profile

Conduct & periodically review contents of training of new Agents, including good phone practices, general CS skills, listening skills, de-escalation skills & call center policies & procedures

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Ziphertech
Ziphertech

IT Services and IT Consulting

Navi Mumbai Mahashtra

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