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7.0 - 12.0 years

0 Lacs

hyderabad

Work from Office

for any queries call on-9354498578 or mail resume on- AP00841743@techMahindra.com Key Responsibilities: Strategic Program Development: Design and deliver specialized, complex quality training incorporating advanced instructional design. Develop and update training materials, presentations, and manuals on quality standards, practices, and tools. Quality & Performance Optimization: Establish training quality control measures. Analyze training impact and optimize training for improved performance. Evaluate the effectiveness of training programs through tests, quizzes, and practical assessments. Reporting & Collaboration: Generate reports for management on training outcomes. Collaborate with cross-functional teams and stakeholders to ensure training alignment. Team Development & Mentoring: Coach trainers, cultivate talent, and foster a positive learning environment. Provide constructive feedback to trainees and suggest areas for improvement. Continuous Improvement: Work closely with management to identify knowledge gaps and areas for training improvement. Recommend updates to training processes and materials based on feedback and performance metrics. Training Delivery: Conduct onboarding and ongoing training for new and existing employees on quality-related topics. Deliver training in various formats, including classroom, workshops, and e-learning. Education: Any graduate, or related field. Advanced quality/instructional design certifications preferred Experience: 7+ years in training, with a focus on quality management. Proven experience leading training teams. Skills: Strong leadership and team management skills. Expertise in quality control and instructional design. Excellent communication and presentation skills. Strategic planning and program development. Personal Attributes: Strategic and innovative. Focused on continuous improvement. Strong mentoring and relationship-building abilities. High integrity and professionalism. Working Conditions: Full-time, office-based. Ability to conduct training in classroom/operational settings.

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8.0 - 13.0 years

9 - 14 Lacs

pune, gurugram

Work from Office

Must have Min 1+yrs exp as a Training Manager from International Voice Process BPO Handled a team of Training Leads & Trainers. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

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8.0 - 13.0 years

7 - 15 Lacs

gurugram, delhi / ncr

Work from Office

Manager Training Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training Salary Upto 14.5 LPA Location-: Gurgaon Should have exp in International Banking process* Excellent Communications Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

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8.0 - 13.0 years

8 - 16 Lacs

pune

Work from Office

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Must Know-English and Hindi Required Candidate profile WFO Pune Must Know English Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

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7.0 - 12.0 years

12 - 15 Lacs

gurugram

Work from Office

Leading BPO in GURGAON Hiring for Process Training Manager International Voice Process International Voice Experience is Mandatory Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 15LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

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8.0 - 13.0 years

7 - 15 Lacs

gurugram, delhi / ncr

Work from Office

Manager Training Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training Salary Upto 14.5 LPA Location-: Gurgaon Should have exp in International Banking process* Excellent Communications Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

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8.0 - 13.0 years

8 - 12 Lacs

bhubaneswar, kolkata, hyderabad

Work from Office

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Required Candidate profile WFO Bhubaneswar and Bangalore only not for Delhi/NCR neither Kolkata neither Hyderabad apply those who can relocate in Bhubaneswar and Bang Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

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8.0 - 13.0 years

9 - 14 Lacs

pune

Work from Office

Must have Min 1+yrs exp as a Training Manager from International Voice Process BPO Handled a team of Training Leads & Trainers. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

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8.0 - 13.0 years

9 - 17 Lacs

pune

Work from Office

Responsible for managing the training function End to End for multiple LOBs Sites Locations•Assess Trainers’ facilitation skills during classroom training sessions Supervise training team through regular team reviews on performance call @9716551077 Required Candidate profile Support trainers during Nesting phase•Training Performance Management Training Reporting and Analysis share cv at mamta@emsol.co.in

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8.0 - 13.0 years

8 - 12 Lacs

bhubaneswar, kolkata, hyderabad

Work from Office

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT WFO Bhubaneswar only not for Delhi/NCR neither Kolkata neither Bangalore..Apply those who can relocate in Bhubaneswar Required Candidate profile 1 yrs exp into ecommerce process WFO Bhubaneswar only not for Delhi/NCR neither Kolkata neither Bangalore..Apply those who can relocate in Bhubaneswar Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

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7.0 - 12.0 years

12 - 15 Lacs

pune

Work from Office

Leading BPO in Pune Hiring for Process Training Manager International Voice Process Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 15LPA Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

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7.0 - 12.0 years

12 - 15 Lacs

pune

Work from Office

Leading BPO in Pune Hiring for Process Training Manager International Voice Process Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 16LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Posted 3 weeks ago

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7.0 - 12.0 years

12 - 15 Lacs

pune

Work from Office

Leading BPO in Pune Hiring for Process Training Manager International Voice Process Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 15LPA Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

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8.0 - 13.0 years

8 - 12 Lacs

bhubaneswar, kolkata, bengaluru

Work from Office

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Must Know-English and Hindi WFO Bangalore and Bhubaneswar only not for Delhi/NCR neither Kolkata Required Candidate profile 1 yrs exp into ecommerce process WFO Bangalore and Bhubaneswar only not for Delhi/NCR neither Kolkata Must Know-English and Hindi Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

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8.0 - 13.0 years

8 - 12 Lacs

bengaluru

Work from Office

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Must Know-English and Hindi Required Candidate profile 1 yrs exp into ecommerce process WFO Bangalore Must Know-English and Hindi Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

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9.0 - 13.0 years

8 - 11 Lacs

bengaluru

Work from Office

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Must Know-English and Hindi Required Candidate profile 1 yrs exp into ecommerce process WFO Bangalore Must Know-English and Hindi Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Posted 4 weeks ago

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8.0 - 13.0 years

8 - 13 Lacs

Kolkata, Delhi / NCR

Work from Office

2yr exp as a BPO Manager Training on the paper NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Work From Office Kolkata only not for Delhi/NCR ..APPLY those who can relocate in Kolkata Required Candidate profile Work From Office Kolkata only not for Delhi/NCR ..APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

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5.0 - 10.0 years

5 - 8 Lacs

Thane, Navi Mumbai

Work from Office

Plan batches w.r.t NHs & Refresher trainings for the projects assigned. Review Existing Training Materials & Identify need for updating the same.Help in designing KRAs for the team & periodically review trainer performance . Required Candidate profile Conduct & periodically review contents of training of new Agents, including good phone practices, general CS skills, listening skills, de-escalation skills & call center policies & procedures

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8.0 - 13.0 years

8 - 13 Lacs

Bhubaneswar, Kolkata, Delhi / NCR

Work from Office

2yr exp as a BPO Manager Training on the paper NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Work From Office Bhubanewar only not for Delhi/NCR and Kolkata ..APPLY those who can relocate in Bhubanewar Required Candidate profile Work From Office Bhubanewar only not for Delhi/NCR and Kolkata APPLY those who can relocate in Bhubanewar Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

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8.0 - 13.0 years

7 - 15 Lacs

Gurugram, Delhi / NCR

Work from Office

Manager Training or Quality Required Graduation Mandatory Minimum 8-10 Years Relevant exp into Training or Quality Salary Upto 15 LPA Location-: Gurgaon Should have exp in International Banking process* Call@9205503253 / 9953262467 Required Candidate profile Candidate should have experience as Manager Training or Quality on Papers Should have managed a Team International BPO Exp mandatory Six Sigma certification Excellent Communications Skills

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5.0 - 10.0 years

6 - 13 Lacs

Meerut

Work from Office

Responsible for L&D related activities of the Plant & reports to Plant HR Head Required Candidate profile MBA - HR with 5+ Yrs of experience in manufacturing companies & looking after the same learning & Development profile.

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9.0 - 14.0 years

7 - 16 Lacs

Hyderabad

Work from Office

Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Posted 3 months ago

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8.0 - 13.0 years

9 - 17 Lacs

Hyderabad

Work from Office

Responsible for managing the training function End to End for multiple LOBs Sites Locations•Assess Trainers’ facilitation skills during classroom training sessions Supervise training team through regular team reviews on performance call @9716551077 Required Candidate profile Support trainers during Nesting phase•Training Performance Management Training Reporting and Analysis share cv at mamta@emsol.co.in

Posted 3 months ago

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10.0 - 20.0 years

10 - 20 Lacs

Hyderabad

Work from Office

Need MIn 7+yrs exp in Process Training & Min 1+yr exp as a Manager Training from Technical Support Voice Chat Process BPO. Handled a team of Training Team Leads and Trainers Fluent English US Shifts Call 8447780697 send CV monu@creativeindians.com

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7.0 - 12.0 years

12 - 16 Lacs

Kolkata

Work from Office

Leading BPO in Kolkata Hiring for Process Training Manager International Travel Voice Process International Voice Experience is Mandatory Must be working as Training Manager or Tenured Deputy Manager Training on papers Looking for Immediate Joiners Shifts 24*7 CTC UPTO 16LPA based on Last CTC Role & key Responsibilities Represent client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Product/process related knowledge gaps. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA (Performance level agreement) Responsible for managing retention during training across New Hire batches Manage/create process SOPs and training refreshers Drive C-Sat & E-sat initiatives to add value to the Process and customer Support administrative tasks Manage training MIS for classes and other related training work Interdepartmental coordination & communication Should be able to contribute to process improvements and innovation in the training function Update oneself regularly with Company policies & report any Security Incident that is observed Keep Companys and Customer information confidential and not disclose to unauthorized individuals and outsiders Willing to work 6 days a week and on rotational shifts in a 24/7 environment. Night shift in scope Key Skills and knowledge: Excellent communication skills Fluent in English Proficient in MS Office Working Experience in the Travel Industry (Preferred) Good people management, Interpersonal skills and Teamwork Continuous Process Orientation Ability to prioritize Ability to meet deadlines Detail oriented Ability to work under pressure Time Management Educational Qualification: Graduate / Postgraduate Interested candidates can mal their cv at simmi@hiresquad.in or call at 8467054123

Posted 3 months ago

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