Lead Technical Analyst, HR Sytems

Prudential Corporation Asia

2 - 6 years

7 - 11 Lacs

bengaluru

Posted:5 days ago| Platform:

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Skills Required

service level interpersonal skills mobile development service desk technical lead hr management technical analyst supervision recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

This position provide first tier support of all enquiries or issues of myHR for all Local Business Unit (LBU)s.

Job Responsibilities:

First tier support of all enquiries or issues of myHR for all Local Business Unit (LBU)s.
Solving basic technical problems and for investigating elevated issues by confirming the validity of the problem.
Working closely with Hong Kong team or seeking for known solutions if complex issues.
Escalate to higher level of competence if case/issues has not been resolved within a defined target time or SLA.
Respond, track, manage, resolve and report on all LBUs users requests or enquiries in Mantis Service Desk system.
Provide details report of issues include the LBU HR user(s) experiencing the issue of myHR (Workday), date of submission, detailed descriptions of the problem being experienced, attempted solutions or work-around, and other relevant information.
Complete time critical assignments or service request by LBUs on time to meet the Service Level Agreement and project deadlines.
Analysing myHR case/issue logs to spot common trends and underlying problems.
Updating self-help documents so LBUs to enable users to fix problems/issues independently.
Able to provide myHR training sessions for new or refresher training to LBU HR users as required.
Data mass upload on approved request by LBU(s) into myHR and generate validation report for user confirmation before final load into production.
Logical skill in developing the simple/advance custom report with good understanding of the concept of data sources using Workday Report Writer to meet the LBUs requirement and needs.

Job Requirements:

Bachelor Degree in IT or Human Resources.
2 to 6 years.
Excellent communication and interpersonal skills, fluent in both speaking and writing English.
Educated and skilled with data programming/administration, mobile development and security as more information is provided online and via the cloud.
Establish and maintain effective working relationships with team members in the course of work.
Maintain physical condition appropriate to the performance of assigned duties and responsibilities.
Manage LBU relations and expectations.
Work independently in the absence of supervision.

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