Lead Tech Engineer

Company Overview

Location:

Schedule:

senior-level Lead Tech Engineer

hands-on leadership role

What You'll Do

• Own end-to-end ticket lifecycle and escalation management
• Lead, mentor, and uplift the technical support team
• Drive technical strategy, service quality, and operational efficiency
• Oversee client onboarding and technical project delivery
• Identify and resolve process inefficiencies and recurring issues
• Collaborate cross-functionally to ensure seamless service delivery
• Identify service growth and upsell opportunities
• Report on team performance, metrics, and client feedback
• Stay current with emerging technologies and industry best practices
  

Must Haves

• 10+ years in MSP technical support or equivalent roles, with 3+ years in a senior or lead capacity
  

Advance proficiency in:

• Microsoft 365 & Azure administration
• 3CX & MS Teams VOIP systems
• Network design and implementation
• IT security controls, monitoring solutions, and compliance frameworks
• Backup infrastructure design, management, and restoration
• DNS records management, IP networking, and remote access solutions
• Proven experience in technical project execution
  

Nice to have skills:

• Tertiary qualification in a tech-related field
• Advanced level 3CX VOIP (or equivalent) Certification
• Advanced level Microsoft Certifications
• ITIL Certification
• Networking certification (Unifi preferred but equivalent is acceptable)
  

What we Offer

• Health Insurance: We provide medical coverage up to 20 lakh per annum, which covers you, your spouse, and a set of parents. This is available after one month of successful engagement.
• Professional Development: You'll have access to a monthly upskill allowance of ₹5000 for continued education and certifications to support your career growth.
• Leave Policy: Vacation Leave (VL): 10 days per year, available after probation. You can carry over or encash up to 5 unused days.
• Casual Leave (CL): 8 days per year for personal needs or emergencies, available from day one.
• Sick Leave: 12 days per year, available after probation.
• Flexible Work Hours or Remote Work Opportunities - Depending on the role and project.
• Outsourced Benefits such as Paternity Leave, Maternity Leave, etc.