Lead System Engineer

Job Description

As a Lead Systems Engineer , you are a leading performer of the Infrastructure and Development team, which provides support for server, database, network, and storage solutions. In this role, you are a trusted technical advisor to clients, responsible for shaping discussion around business challenges, and designing and presenting the optimal solution. As a proven Subject Matter Expert on projects and technologies, you will also be responsible for providing technical direction and leadership to the Delivery teams, as well as architectural oversight through project completion. JobAS Responsibilities Recognized as a technical leader and trusted advisor with peers/ key partners across client. Assists Domain and Solution Architects in the design and architecture of infrastructure solutions, including servers, networks, storage, virtualization, and cloud technologies. Creates the technical designs for smaller engagements, standardized solutions, or assigned outcomes in a project. Contributes to architecture reviews or reviews anarchitect's output. Lead infrastructure projects from inception to completion, including project planning, resource allocation, and coordination with cross-functional teams, vendors, and clients. Establish project timelines, milestones, and deliverables, and monitor project progress to ensure adherence to scope, budget, and timeline constraints. Contributes to breaking out objectives and larger work items into tasks. Helps ensure team understands the tasks they are assigned. Takes ownership of tasks without being prompted. Takes lead on calling out risks in technical work. Produces runbooks and processes to scale work to other team members, especially Associates and Engineer level. Focuses on tasks that are ambiguous, are multi-domain, or work that does not have enough definition for Engineers or Associates. Will take on tasks that are sensitive and high risk. Will typically take work that is specialized in skillset, or a new skillset. Proactively provides any updates to task progress, risks, and roadblocks prior to Project or Standup Meetings. Leads Project or Standup Meetings if needed. May own Root Cause Analysis for incidents and lead retros for larger projects, as well as define any remediation tasks. Develops documentation to refine the work we do. Contributes to and may own some service catalog items. Leads customer engagement meetings, when necessary, typically backing up a Project Manager or Engagement Lead. Manages own time and task prioritization and does not require direct supervision. Takes on tasks in area where they are skilled, with minimal technical instructions. Proactively takes on new tasks. Foster a collaborative and inclusive team environment, encourage knowledge sharing, collaboration, and innovation, and promote a culture of excellence and accountability. Communicate technical concepts effectively to non-technical stakeholders, build confidence and trust in our capabilities, and ensure client satisfaction. Maintains relationships with client technology or business process ownership, often the manager or team lead of a client team that leverages their domain, collaborating with clients and internal stakeholders to understand business requirements, assess technical feasibility, and develop scalable and resilient infrastructure designs. Participates in strategic planning organized by the Enterprise Architect, representing their domain. Stays up to date on the latest technologies/methods for their domain and can help clients and other team members understand where the domain is going, and how that can be leveraged in their strategy. Assists leadership in implementing best practices and supports the continuous improvement of processes and quality standards for the practice. Support effective profitability and efficiency management within our work including determining areas where automation can reduce work, ensuring the skill-based queue meet customer specific SLAs, focus on continuous improvement in our processes and services. Assists as a point of escalation for the team, removing roadblocks and helping to drive stakeholder (internal and external) communications as needed. Assists leadership to identify opportunities for extension and expansion of our service offerings based on the team’s broad range of capabilities. Provides mentorship to Associate Engineers, Engineers, and Senior Engineers on project tasks in a project the Technical Lead is assigned. Job Requirements Demonstrated ability to perform tasks independently, with a strong sense of ownership and accountability. Recognized for applying extensive technical expertise to develop solutions to complex problems. Proficient in multiple skillsets across various domains. Strong sense of personal accountability in decision-making. Experience in project leadership with the ability to lead cross-functional teams and deliver projects on time and within budget. Ability to facilitate collaboration between internal and external stakeholders to achieve goals. Strategic thinker with a track record of translating business requirements into technical solutions. Excellent written and verbal communication skills, including the ability to able to fully understand project requirements in a respectful and responsible way. Ability to build consensus and relationships among managers and employees. Excellent time management and organizational skills, with experience establishing guidelines in these areas for others. Collaborative team player with demonstrated ability to train, mentor, and coach other engineers. Passionate about developing people. Technical subject matter expertise in at least one domain representing our solutions.