Lead Software Engineer, Reporting and Analytics

We are looking for a hands-on Data Analyst who can turn operational data into clear, actionable insights that improve how we serve our global partner ecosystem.This role is ideal for someone who is passionate about Excel, Power BI, and enterprise ticketing platforms like ServiceNow, and who aspires to grow into a Program Manager / Governance role over time.

Responsibilities

• Build, maintain, and continuously improve Power BI dashboards and advanced Excel models to monitor SLAs, ticket trends, and partner-ecosystem performance.
• Extract, clean, and analyze data from ServiceNow and other internal systems to uncover patterns, recurring issues, and opportunities for process improvements.
• Translate complex data into clear business narratives and visual stories for executives and cross-functional teams.
  

Qualifications

• Advanced Excel: Pivot tables, Power Query, complex formulas, and data modelling.
• Power BI expertise: Building interactive dashboards, writing DAX queries and designing data models.
• ServiceNow exposure (reporting, data extraction or API use) – or strong willingness to learn quickly. Proficiency in SQL or similar query languages to handle large datasets.
• Data-storytelling: able to convert numbers into actionable insights.
• Strong written and verbal communication skills to work effectively with technical and non-technical teams.
  

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team

Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.