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Lead Software Engineer, Reporting and Analytics

Lead Software Engineer, Reporting and Analytics

Icertis

7 - 11 years

12 - 20 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

power bi advance excel data analysis

Work Mode

Hybrid

Job Type

Full Time

Job Description

We are looking for a hands-on Data Analyst who can turn operational data into clear, actionable insights that improve how we serve our global partner ecosystem.
This role is ideal for someone who is passionate about Excel, Power BI, and enterprise ticketing platforms like ServiceNow, and who aspires to grow into a Program Manager / Governance role over time.

Responsibilities

Build, maintain, and continuously improve Power BI dashboards and advanced Excel models to monitor SLAs, ticket trends, and partner-ecosystem performance.
Extract, clean, and analyze data from ServiceNow and other internal systems to uncover patterns, recurring issues, and opportunities for process improvements.
Translate complex data into clear business narratives and visual stories for executives and cross-functional teams.

Qualifications

Advanced Excel
: Pivot tables, Power Query, complex formulas, and data modelling.
Power BI expertise
: Building interactive dashboards, writing DAX queries and designing data models.
ServiceNow exposure
(reporting, data extraction or API use) or strong willingness to learn quickly.Proficiency in SQL or similar query languages to handle large datasets.
Data-storytelling
: able to convert numbers into actionable insights.
Strong written and verbal communication
skills to work effectively with technical and non-technical teams.

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

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Lead Software Engineer, Reporting and Analytics