Lead Service Engineer

we re hiring for below position on urgent basis

Role: Lead service engineer.

Department: Engineering.

Location: Gurugram, India.

Experience: Minimum 7+ years in the #railway_industry, including experience in #Electrical_Locomotives, #Metro/#MEMU/#EMU traction converter reliability management, troubleshooting, field service, maintenance, and service management.

Job Summary

As a Lead Service Engineer, you will oversee technical support and service activities for CAF Power & Automation’s railway traction converter and control systems across India. This role involves managing a partner service team, ensuring customer satisfaction, and coordinating with various internal teams and clients for project success. The candidate will work in a dynamic and challenging environment and will be responsible for maintaining quality, timely delivery, and technical coordination throughout the project lifecycle.

Key Responsibilities and Challenges

Ø Serve as the technical lead for all field service activities across projects in India.

Ø Coordinate with local and international teams to ensure efficient service and maintenance operations.

Ø Oversee the planning, management, and execution of tasks according to project timelines and quality standards.

Ø Manage technical service calls from the After Sales team for CAF P&A projects in India.

Ø Act as the primary technical contact for local customer service issues.

Ø Collaborate with #CAF P&A's India & Spain teams across projects.

Ø Coordinate with the Field Service team, After Sales Managers, and team members.

Ø Work with the Service Manager to define procedures and tools for use in Indian projects.

Ø Act as the accountable contact person for CAF P&A partners and end customers related to technical service support and issue resolution.

Ø Ensure customer satisfaction through timely service delivery and adherence to quality norms.

Ø Generate detailed Root Cause Analysis (RCA) and 8D reports.

Ø Lead root cause analysis and implement corrective and preventive actions (CAPA).

Ø Support warranty analysis and technical investigations of recurring failures in traction systems or electronic components.

Ø Prepare and present reliability reports, KPIs, and dashboards to management.

Qualifications / Candidate Requirements/ Experience / Skills.

Ø Bachelor’s degree in electrical, Electronics, Instrumentation, or a related engineering field.

Ø Minimum 7+ years of experience in field service, maintenance, and service management roles, ideally in the railway industry.

Ø Minimum 3–4 years of experience in reliability engineering, preferably in #railway_electrical_locomotives, EMUs, or Metro systems.

Ø Strong knowledge of #railway_traction systems, control systems, software configuration, and testing.

Ø Proficiency in software configuration management.

Ø Good understanding of electrical diagrams, validation, and testing procedures.

Ø Proven experience in handling all responsibilities of a Field Service Engineer in railway projects.

Ø Demonstrated leadership, analytical thinking, commitment, result orientation, and customer focus.

Ø Self‐motivated professionals with excellent presentation, communication, report writing, and interpersonal skills.

Ø Fluent in English and proficient with MS Office tools and project/reliability management tools (e.g., JIRA, Trello, MS Project).

Ø Willingness to travel within India and abroad. A valid passport is mandatory.

If interested please share your updated cv on hrindia@caf.net

#rollingstockmaintenance #testingandcommissioning #serviceengineer #locomotiveserviceengineer

Note: candidates having exp in #rolling_stock_industry , #railways #metro would be prefer