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IDFC FIRST Bank
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Lead Product Manager - Conversational AI

Lead Product Manager - Conversational AI

IDFC FIRST Bank

7 - 10 years

0 Lacs

mumbai maharashtra india

Posted:1 week ago| Platform:

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Skills Required

ai scaling automation data compliance personalization risk assessment engagement ml analytics mobile lending drive regulations

Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirements

Role/ Job Title:

Lead Product Manager - Conversational AI

Function/ Department:

Enterprise Conversational AI

Job Purpose

As a Lead Product Manager for Conversational AI at IDFC First Bank, you will be responsible for developing and scaling AI-powered solutions to enhance customer experience, automation, and decision-making across banking products. You will work with data scientists, AI engineers, digital banking teams, and compliance experts to build AI-driven personalization, conversational banking, and risk assessment tools.

Roles & Responsibilities

Define the Conversational AI roadmap for digital banking, improving customer engagement, fraud detection, and operational efficiency.
Collaborate with AI/ML engineers, data scientists, and business teams to launch AI-powered solutions like chatbots, predictive analytics, and smart financial assistants.
Enhance AI-driven personalization in mobile banking, lending, and payments.
Drive AI-powered credit risk assessment models to improve loan underwriting.
Partner with regulatory and compliance teams to ensure AI models meet banking regulations and ethical AI standards.
Define key KPIs for AI adoption, accuracy, and customer impact.
Manage cross-functional teams to scale AI features from pilot to production.
Stay updated on AI trends in fintech and banking, applying best practices for scalable AI deployment.

Education Qualification

Graduation: Bachelor’s degree any relevant streamPost-graduation: Any Stream

Experience:

07 to 10 years of relevant experience.

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IDFC FIRST Bank

Banking and Financial Services

Chennai

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Lead Product Manager - Conversational AI