Lead Product Manager - Conversational AI

The Lead Product Manager - Conversational AI at IDFC First Bank plays a crucial role in developing and expanding AI-powered solutions to elevate customer experience, streamline processes, and drive decision-making efficiency within the realm of banking products. Working closely with a diverse team including data scientists, AI engineers, digital banking specialists, and compliance professionals, you will lead the charge in crafting AI-driven tools such as personalized services, conversational banking interfaces, and risk assessment mechanisms. Your responsibilities will include shaping the roadmap for Conversational AI in the digital banking sphere, with a focus on enhancing customer interaction, fortifying fraud prevention measures, and optimizing operational workflows. By collaborating with AI/ML experts, data analysts, and business units, you will oversee the implementation of AI-based innovations like chatbots, predictive analytics, and intelligent financial advisors. Furthermore, you will spearhead the development of AI-infused credit risk evaluation models to bolster loan underwriting processes, while also liaising with regulatory and compliance teams to ensure that these models adhere to banking standards and ethical AI guidelines. Defining key performance indicators (KPIs) for assessing AI adoption rates, accuracy levels, and customer-centric impacts will be a crucial aspect of your role, alongside managing multifaceted teams to seamlessly transition AI features from testing phases to full-fledged production environments. Staying abreast of the latest trends in AI within the fintech and banking sectors, you will leverage industry best practices to drive scalable AI deployment strategies that align with organizational goals and industry benchmarks. Education Qualifications: - Bachelor's degree in any relevant field - Post-graduation in any discipline Experience: - 7 to 10 years of relevant experience in the field,