Lead Product Manager - Conversational AI

As the Lead Product Manager for Conversational AI at IDFC First Bank, your role involves developing and scaling AI-powered solutions to enhance customer experience, automation, and decision-making across banking products. You will collaborate with data scientists, AI engineers, digital banking teams, and compliance experts to build AI-driven personalization, conversational banking, and risk assessment tools. **Key Responsibilities:** - Define the Conversational AI roadmap for digital banking, focusing on improving customer engagement, fraud detection, and operational efficiency. - Collaborate with AI/ML engineers, data scientists, and business teams to successfully launch AI-powered solutions such as chatbots, predictive analytics, and smart financial assistants. - Drive the development of AI-powered credit risk assessment models to enhance loan underwriting. - Partner with regulatory and compliance teams to ensure that AI models comply with banking regulations and ethical AI standards. - Define key performance indicators (KPIs) for AI adoption, accuracy, and customer impact. - Manage cross-functional teams to effectively scale AI features from pilot to production. - Stay informed about AI trends in fintech and banking, and implement best practices for scalable AI deployment. **Qualification Required:** - Graduation: Bachelors degree in any relevant stream. - Post-graduation: Any Stream. - Experience: 7 to 10 years of relevant experience.,