Lead, Onboarding Capability Center - AMER Region

Your Career

As a Lead, Onboarding Capability Center you will play a pivotal role in demonstrating our company culture and making the best first impression. If you are a self-starter and looking for a role that helps create a great new hire experience, this is it!

This individual will provide training on systems, tools, and processes to more junior team members, and may manage a team of contractors. They will continue evolving the onboarding process to ensure a positive experience as the volume grows. The Lead, Onboarding Capability Center will work closely with the Manager, Talent Operation Capability Center to provide input on gaps/areas of improvement as well as viable solutions.

Your Impact

• Subject matter expert in processing regional work authorization (AMER)
• May manage a team of contractors with a high volume of offer generation and onboarding requests; provide feedback on a regular basis to help each member continue to grow in their roles
• Serve as a key member and active participant of the Staffing Operations team, offering ideas and suggestions to address gaps/roadblocks and present scalable solutions
• Share best practices and areas of improvement that will positively impact the team (thinking big)
• Act as the subject matter expert and assist with escalations in regions and troubleshooting, particularly supporting your team, to help them be successful
• Assist manager with workload plan, capacity planning in regions, and ensure adequate coverage is in place for holidays and after hours support
• Ensure a positive onboarding experience for new hires by ensuring all aspects of onboarding are completed accurately and timely including
  • management of offer generation
  • management of background checks through a third party vendor
  • management of identify verification through a third party vendor
  • and management of accurate onboarding data in Workday, SmartRecruiters, and other systems
• Participate in meetings as lead subject matter expert which impact operational design, reporting, or workflows
• Complete a variety of non-recurring and ongoing projects assigned by manager
• Manages and provides early intervention and support for the resolution to issues as they are identified and helps to implement long-term solutions
• Provide support for a variety of administrative activities requiring knowledge of organizational procedures, methodologies, and business practices
• Coordinate the recording, maintenance, preparation, and reporting of data related to new hire onboarding
• Own the entire new hires onboarding experience including: coordinate via Workday Onboarding platform and email with new hires regarding onboarding requirements, background check documentation, Welcome Day, and ensure all required information is returned in a timely manner

Your Experience

• 5+ years of progressive HR Onboarding experience in a technology organization or technology-related business, preferably with a multinational company (MNC)
• Shift timing - 10:30 pm to 7:30 am (IST)
• Management of a small team of contractors supporting the AMER region
• Offer generation and onboarding experience
• Experience with the Workday tool is required for this role
• Demonstrates a high degree of integrity and maintains confidentiality
• Flexible, yet highly organized, and able to adapt to shifting priorities, demands and deadlines in a global, dynamic environment
• Strong written and verbal communication skills
• Proficient at handling high volumes of work and multi-tasking in a fast-paced, high-intensity work environment
• Proficient in use of MS Office Suite or GSuite
• Understanding of the entire candidate/employee lifecycle, with ability to recommend process-oriented, technical, and/or operational solutions to improve the overall experience
• Meticulous attention-to-detail with consistent follow up
• Critical thinking and problem-solving is an absolute must
• Background check experience is highly preferred
• Experience with the following tools a plus: Workday, ServiceNow, SmartRecruiters, and DocuSign

The Team

Our People team at Palo Alto Networks works throughout the organization to enable...you guessed it, people. Every team within the organization has a huge impact on our mission statement. Were one team driven to one mission statement. Each piece matters, and within the people team, you are focused on enabling our teams to resolve the worlds most aggressive cybersecurity risks. Our People team is centered on building, attracting, recruiting, and retaining the most passionate and committed talent to our organization, fulfilling that mission. We focus on building strong teams, centered on respect and enablement, empowering our employees to seek their career goals. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world.