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Lead - IT Support

Lead - IT Support

Photon

3 - 8 years

11 - 15 Lacs

pune chennai bengaluru

Posted:1 week ago| Platform:

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Skills Required

application software it security it support technical support internet explorer browsing networking internet browsing system administration ms office outlook active directory microsoft windows desktop support windows server data entry internet

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Lead - IT Support to join our team at Photon Interactive Pvt Ltd, responsible for providing top-notch technical support and ensuring the smooth operation of our software services. The ideal candidate will have a strong background in IT support and leadership, with excellent problem-solving skills and the ability to manage a team.

Roles and Responsibility

Provide technical support and troubleshoot complex issues related to software applications.
Manage and lead a team of IT support professionals, providing guidance and training as needed.
Develop and implement strategies to improve IT support efficiency and effectiveness.
Collaborate with cross-functional teams to resolve technical issues and enhance overall system performance.
Analyze and resolve technical problems using various tools and techniques.
Ensure compliance with industry standards and best practices for IT support.

Job Requirements

Strong knowledge of software applications and technologies.
Excellent problem-solving and analytical skills.
Ability to lead and manage a team of IT support professionals.
Strong communication and interpersonal skills.
Experience with IT support management tools and technologies.
Strong understanding of IT security principles and practices.

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Lead - IT Support