Lead - Inside Sales

About Freshworks

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.

Role Overview

We are looking for a driven and customer-focused Inside Sales Representative who will work exclusively through channel partners to acquire new SMB customers. This role is ideal for someone with a passion for building relationships, enabling partners, and driving revenue through indirect sales models.

You will be responsible for driving net-new business within the SMB segment by engaging, enabling, and co-selling with our network of trusted partners (VARs, MSPs, digital agencies, and more).

Key Responsibilities

• Partner Collaboration: Work closely with Freshworks’ certified partners to identify, qualify, and close SMB new business opportunities.

• Pipeline Management: Own and manage a partner-led pipeline, ensuring healthy coverage, accurate forecasting, and consistent follow-up.

• Enablement: Support and enable partners by providing sales collateral, and insights into successful sales strategies for SMB customers.

• Co-Selling: Join partner calls, demos, and meetings to assist in closing deals or advancing opportunities.

• Lead Conversion: Follow up on leads generated via partners and collaborate to convert them into paying customers.

• CRM & Reporting: Maintain up-to-date records in the CRM system (e.g., Salesforce) and share regular updates on partner performance and pipeline status

Requirements

• 7-10 years of inside sales or channel sales experience, preferably in SaaS or tech.

• Preferred experience in ASEAN market

• Proven experience selling into the SMB segment.

• Strong understanding of partner/channel sales models.

• Excellent communication, presentation, and relationship-building skills.

• Experience using CRM systems

• A proactive, self-starter mindset with strong organizational skills.

• Team player who can collaborate across sales, marketing, and partner teams.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.