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Lead I - Software Testing

Lead I - Software Testing

UST

0 years

0 Lacs

trivandrum kerala india

Posted:1 day ago| Platform:

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Skills Required

software testing healthcare regression integration support authorization recognition test crm enrollment data compliance security jira testability cisco flow api management tracking communication documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

UST is seeking an experienced

IVR Tester

to validate and ensure the quality of Interactive Voice Response (IVR) systems used within a

Healthcare

environment. The role involves functional, regression, integration, and end-to-end testing of IVR applications that support member services, provider services, claims, eligibility, benefits, and prior authorization workflows. The ideal candidate will have strong IVR testing experience, healthcare domain knowledge, and familiarity with payer systems.

Key Responsibilities

Perform functional, integration, system, regression, and UAT testing of IVR applications.
Validate IVR call flows, prompts, menu options, DTMF inputs, speech recognition, and call routing.
Test IVR integrations with backend healthcare payer systems such as:

Claims
Eligibility & Benefits
Member & Provider portals
CRM systems (e.g., Salesforce)
Authorization and enrollment systems

Verify data accuracy between IVR and downstream systems.
Test call transfers to live agents, queues, and skill-based routing.
Validate IVR behavior across multiple scenarios including:

Member vs. Provider calls
Authenticated vs. non-authenticated users
Business hours vs. after-hours calls
Error handling and fallback scenarios

Ensure IVR compliance with HIPAA, PHI handling, and security requirements.
Create and maintain test plans, test cases, and test scripts for IVR systems.
Execute testing across multiple environments (DEV, QA, UAT, PROD support).
Log, track, and manage defects using tools like JIRA / ALM.
Collaborate with business analysts, developers, IVR architects, and operations teams.
Support production deployments and perform post-release validation.
Participate in requirements reviews and provide testability feedback.

Technical Skills

Required Skills & Qualifications:

Strong experience testing IVR / CTI / Voice applications
Knowledge of IVR platforms such as:

Genesys
Avaya
Cisco CVP
NICE / Five9 (or similar)

Experience testing DTMF and speech recognition (ASR/NLU)
Understanding of call flow diagrams and IVR scripts
Familiarity with API testing and backend data validation
Experience with test management and defect tracking tools

Soft Skills

Strong communication and documentation skills
Ability to work independently and in cross-functional teams
Attention to detail and quality-driven mindset
Ability to work in fast-paced healthcare environments

Skills

functional testing,ivr testing,hipaa,healthcare,api testing,crm systems,jira,

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Lead I - Software Testing