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Lead I - Production Support

Lead I - Production Support

UST

8 years

0 Lacs

chennai tamil nadu india

Posted:3 weeks ago| Platform:

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Skills Required

support java troubleshooting sql monitoring leadership management communication stability service resolve analysis drive tuning debugging reports metrics development logging itil automation agile devops presentation mentoring aws

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

We are seeking a

Production Support Lead

with strong Java expertise and proven experience in managing application support teams. This role blends hands-on technical troubleshooting (Java, SQL, RCA, monitoring) with operational leadership (team management, stakeholder communication, incident handling). The Lead will ensure application stability, timely resolution of production issues, and continuous service improvements.

Key Responsibilities

Lead and prioritize the day-to-day workload of the Application Support team.
Troubleshoot and resolve production incidents using Java, SQL, and backend technologies.
Perform Root Cause Analysis (RCA) for recurring issues; implement permanent fixes.
Drive performance tuning, debugging, and monitoring enhancements.
Manage incident, problem, and change management processes aligned with SLAs.
Publish daily/weekly reports and metrics to stakeholders.
Handle escalations and lead major incident resolution.
Maintain knowledge base, service catalogue, and best practices for application support.
Collaborate with development teams for deployments, upgrades, and patches.
Mentor, coach, and onboard new team members for technical/operational readiness.

Mandatory Skills

Strong hands-on troubleshooting with Java/J2EE, SQL, Spring, Web Services.
Experience in Production Support / Application Support in enterprise environments.
Proven expertise in Incident Management, Problem Management, and RCA.
Knowledge of application servers, logging frameworks, performance tuning.
Exposure to ITIL processes and support methodologies.
Ability to handle critical escalations and work under pressure.

Good To Have Skills

Familiarity with automation scripts/tools for support.
Experience with Agile methods and DevOps practices.
Understanding of DBMS concepts and distributed environments.
Exposure to cloud-based platforms and monitoring tools.

Soft Skills

Strong communication and presentation skills.
Ability to collaborate with cross-functional, global teams.
Leadership with mentoring and team development capabilities.
High level of initiative, ownership, and accountability.
Customer-focused mindset with stakeholder management skills.

Experience Range

8 to 12 years of IT experience.
Minimum 4+ years in Production/Application Support.
At least 2+ years in a leadership/mentoring capacity.

Hiring Locations

Chennai
Trivandrum
Kochi

Skills

Java,Aws,Sql,Team Management

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Lead I - Production Support