Lead - HR Ops & Strategy

Job Title: Lead - HR Ops & Strategy

About Us:

At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries — handling payroll, compliance, and employee services at scale.

Our mission: make cross-border hiring seamless and world-class.

Role Overview:

We’re hiring a Lead – HR Ops & Strategy to build and scale our HR operations and systems from the ground up. You’ll lead a team, design scalable HR processes, ensure compliance, and drive efficiency through automation and technology.

This role blends HR operations, compliance, and strategic systems building — ideal for someone who has handled HR ops in a growing SaaS/startup and is ready to take ownership of designing and scaling people processes at speed.

Key Responsibilities:

• Lead HR Ops & Service Teams:

  Build, coach, and manage associates handling HR operations, payroll, compliance, and employee services.

• Drive Customer Experience:

  Ensure employees and clients receive fast, empathetic, and accurate support across HR touchpoints.

• HR Systems & Processes:

  Design and implement scalable workflows for onboarding, payroll, benefits, performance management, and compliance.

• Technology Enablement:

  Own rollout and adoption of HRMS, SaaS tools, ticketing, and AI-based support systems.

• Operational & HR Metrics

  : Track and improve CSAT, SLA adherence, resolution times, payroll accuracy, and employee engagement scores.

• Strategic HR Ops

  : Partner with leadership to identify bottlenecks, set priorities, and design HR systems that scale 10x.

Requirements:

• 3–6 years of experience in HR operations or support/operations, ideally in a SaaS/startup environment.
• Proven ability to lead and scale teams.
• Strong process and systems thinking — able to design HR workflows, not just execute them.
• Hands-on with HRMS, SaaS tools, automation, and ticketing systems.
• Bonus: Experience implementing AI-driven HR support systems.
• Strong understanding of Indian HR compliance and labor laws.
• High empathy for employees, strong ownership of outcomes.
• Ambition to grow into a senior HR/operations leader as the company scales.

Why Join Us?

• Be in-office at our Bengaluru hub, working closely with founders and leadership.
• Early leadership role — your systems will define how operations scale.
• Blend execution with strategy — own both the trenches and the playbook.
• Grow fast with a global HRTech/EOR startup solving a massive problem.

This is a work-from-office role based at our headquarters in the heart of Bengaluru. Our office is conveniently located at 43, Nehru Nagar Main Road, Seshadripuram, Bengaluru.