LEAD

Job Description

The candidate should be proficient in the following activities of ServiceNow. ServiceNow application customization Application UI Configuration Workflow Configuration Maintain business services and configuration item relationships in Service-Nowtool. Implement and configure ServiceNow discovery tool. Develop clear and concise technical process documentation. Communicate Service-Now process, operations and capability information to alllevels of management effectively. Maintain the integrity of the ServiceNow tool across production andnon-production environments. Perform installation and testing of vendor-provided updates and new releases Work with business users to identify and refine business requirements andworkflows. Identify and define business solutions for ITIL users. Experience in ServiceNow support and enhancement. Ability to configure and provide solution to ServiceNow issues Utilize out-of-the-box or value-added administrative features to fulfillbusiness requests and initiatives ServiceNow, ServiceNow - GRC, Agile management experience. The candidate should be proficient in the following activities of ServiceNow. ServiceNow application customization Application UI Configuration Workflow Configuration Maintain business services and configuration item relationships in Service-Now tool. Implement and configure ServiceNow discovery tool. Develop clear and concise technical process documentation. Communicate Service-Now process, operations and capability information to all levels of management effectively. Maintain the integrity of the ServiceNow tool across production and non-production environments. Perform installation and testing of vendor-provided updates and new releases Work with business users to identify and refine business requirements and workflows. Identify and define business solutions for ITIL users. Experience in ServiceNow support and enhancement. Ability to configure and provide solution to ServiceNow issues Utilize out-of-the-box or value-added administrative features to fulfill business requests and initiatives