Posted:7 hours ago|
Platform:
Remote
Full Time
Role- FO Support Consultant & Lead
Location: Mumbai/Remote/Bangalore
Short Description:
Work in Software as Service projects to support customization and implementation of cloud platform across various projects. Opportunity to work on solutioning managed services implementation and work across multiple suites of products like data exchange platform, integration system, order management and fulfilment etc. with the objective of ensuring the highest levels of service offerings to clients within the guidelines, policies and norms of Infosys.
Roles and Responsibilities:
To work as a techno-functional SME to provide technical troubleshooting and product support for customers using our products.
Monitoring applications and systems in production to detect and resolve issues promptly.
Responding to and troubleshooting incidents and leading outages to ensure minimal disruption to services.
Identifying and implementing automation opportunities to ensure success
Collaborate with cross-functional teams to architect, design and implement platform and technical initiatives
Work on implementation support and driving initiatives end-to-end with cross functional teams
Take ownership of user problems and be proactive when dealing with user issues.
Implementing automation tools to streamline operations and reduce the frequency of errors.
Stay up to date with product updates and changes to provide accurate support.
Experience in working in shared service projects to achieve respective milestone. Open to work on flexi timing for supporting shared service projects.
Lead onboarding sessions for new team members, helping them understand company processes, product offerings, and customer service protocols.
Act as a mentor to junior team members, offering guidance and support to help them improve their technical troubleshooting and customer interaction skills.
Develop and lead knowledge-sharing initiatives such as training workshops, team discussions, and documentation reviews to ensure new members are up to speed.
Skills /Competencies:
Working Knowledge in core Java, Linux and Kubernetes.
Should have strong hands-on experience on scripting, PL/SQL, cloud technologies etc.
Proficient in major incident management applications (i.e. Jira, Confluence) and analytical tools (i.e. SQL queries)
Strong knowledge of software troubleshooting and debugging processes.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced, dynamic environment.
Infosys
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