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Job description: WIPRO NETWORK Voice Engineer Job Requirements: · Provide unified communication engineering support, operational support, and project support for client's voice network infrastructure · Work as a Team player with the Voice Team to support and maintain the existing Avaya voice network infrastructure, as well as commissioning of new network elements, maintenance, and improvement. · The Voice Engineer will also be responsible for interacting with the customer, vendors, service providers and carriers and play an important role in day-to-day activities · Possess a strong knowledge of (installing, configuring, training and maintaining) Avaya PBX’s · Be able to lead and serve as Technical resource on Telecom projects · Strong knowledge of VoIP, Avaya Phones systems and services, including but limited to call center design, integrating voice/video, Avaya OneX communicator, Knowledge to support USB/Bluetooth headsets for UC, Skype and Avaya OneX · Be able to adhere to and maintaining Service Level Agreements (SLAs) and Service Level Objectives (SLO”s) · Knowledge of SIP, PRI’s, Avaya SBC’s, AES’s, AEP’s · Knowledge of Data Networking routers and switches · Knowledge of Telephony Cloud · Support On-Call EDUCATION REQUIREMENTS: Bachelor's Degree or combination of relevant education & experience will be considered in lieu of Bachelor's Degree EXPERIENCE: Minimum of 7-10+ years Avaya experience (i.e.G450 gateways, S8700’s, S8800’s PBX’s, Aura Messaging, Octel, Modular Messaging, CMS, Avaya OneX communicator and agent) and Verint Call Recording. Experience in the following AV Equipment: Polycom Trio 8800, Polycom Pano, Crestron Schedulers, Crestron RL2, Tesira Audio Conferencing, Crestron Airmedia would be a plus. REQUIRED SKILLS: Possess excellent teamwork skills. Be able to interact with all levels of managements effectively. (especially Quest Senior Leadership team) JOB RESPONSIBILITIES · Acts with a high degree of accountability and commitment to meeting customer and management expectations · Manages escalations of Collaboration/Video issues; prioritizes and responds to tickets appropriately · Provide training on Avaya OneX Communicator, OneX Agent and AV equipment · Acts as a resource for problem resolution, solving the most difficult and complicated technical problems in the Telephony and Video environment. · Uses knowledge of current systems to promote beneficial capabilities and leverage use of the system's features. · Provides Senior Level technical support to Voice Team, Local IT and Business Units · Manage Firmware updates on PBX’s and Reboots · Engage vendors and be able to escalate when required · Performs move, adds and changes on Avaya PBX’ Show more Show less
