L3 Major Incident Network Engineer

Position

Location

Role Overview

We are looking for an experienced L3 Major Incident Network Engineer with deep expertise in Cisco Meraki and Fortinet firewalls, along with a solid foundation in enterprise networking. This role will focus on high-severity incident management, complex troubleshooting, and proactive improvements to ensure secure, reliable, and scalable network operations. The ideal candidate has proven hands-on experience across WAN, LAN, WLAN, and SD-WAN, and thrives in high-pressure environments.

Key Responsibilities

• Serve as L3 escalation point for all network-related Major Incidents (MIM) and Priority-1 (P1) incidents.
• Own and manage Meraki infrastructure (APs, switches, firewalls, MX, MS, MR, SD-WAN).
• Configure, manage, and troubleshoot Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer).
• Manage and optimize WAN, LAN, and WLAN networks across distributed enterprise sites.
• Handle SD-WAN environments (Meraki and Fortinet) including routing, failover, and performance tuning.
• Lead bridge calls/war rooms during critical network outages or security incidents.
• Collaborate with vendors (Cisco, Fortinet, carriers/ISPs) for escalations and service restorations.
• Perform root cause analysis (RCA) and produce detailed post-incident reports.
• Drive proactive network monitoring, tuning alerts and dashboards (ScienceLogic, SolarWinds, etc.).
• Work closely with security teams to ensure network compliance, access control, and VPN security.
• Participate in on-call rotation for 24x7 critical support.

Qualifications

• 1-2 years’ experience with Major Incident Management.
• 5–8 years of hands-on experience as a Network Engineer in enterprise environments.
• Mandatory: Strong experience with Cisco Meraki (SD-WAN, MX, MS, MR platforms).
• Proven expertise with Fortinet firewalls (FortiGate, VPNs, policy configuration, clustering, HA).
• Solid understanding of routing & switching (BGP, OSPF, EIGRP, VLANs, ACLs, NAT, QoS).
• Experience in WAN/LAN/WLAN enterprise environments, with multi-site deployments.
• Familiarity with ITIL Incident & Problem Management processes.
• Experience with monitoring tools (ScienceLogic, SolarWinds, PRTG, etc.).
• Industry certifications preferred: Cisco CCNP Enterprise / CCNP Security (or Meraki-specific certs like CMNA, CMNO); Fortinet NSE 4/5/6 or higher.
• Strong analytical and troubleshooting skills, with ability to lead during outages.

Key Competencies

• Crisis management: Calm, structured leadership during P1 incidents.
• Technical depth: Expert in Meraki and Fortinet, with broad networking knowledge.
• Collaboration: Works across teams, vendors, and stakeholders to drive resolution.
• Communication: Clear updates during incidents and in RCA documentation.
• Proactive mindset: Identifies improvements and optimizations beyond just fixes.

Why Join Us?

• Lead in enterprise-grade networking environments across global operations.
• Be the go-to expert for Meraki and Fortinet deployments and troubleshooting.
• Opportunity to shape network strategy and resilience across multiple plants/sites.
• Competitive compensation, benefits, and growth opportunities.

Must be:

Able to have a noise free environment to work remotely

Have a high-powered machine to use. Virtual Desktop will be provided by Client.

2 months probationary period to 1 year of renewals.