L2 Support Engineer

Title :

Location:

Experience:

Senior : 7+ years

Lead : 10 + Years

Employment Type:

Notice Period:

Must:

About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Experience : 4+ years

• Provide L2 support for applications developed in Mainframe, Cobol, Java/C++, hosted on Client Infrastructure, and using SQL databases.
• Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
• Monitor application performance and system health, identifying and addressing potential issues proactively.
• Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
• Perform root cause analysis for recurring issues and implement permanent solutions.
• Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
• Assist in the deployment and configuration of applications and updates * Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
• Participate in on-call rotation to provide 24 7 support for critical applications.
• Communicate effectively with users, providing updates on issue resolution and system status.
• Proven experience in application support, specifically with Mainframe, Cobol, or Java and C++.
• Strong understanding of Object based programming.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Willingness to participate in on-call support rotation

Preferred Skills:

Knowledge of ITIL framework and incident management processes.

Familiarity with automation tools and techniques to streamline support processes.

Previous experience in a financial or technology-driven environment.

Important Note (Please Read Before Applying)

NOT apply

• You have

  less than 6 years

  or

  more than 12 years

  of experience
• You are on a

  notice period longer than 15 days

• You are looking for

  remote only

  (role is hybrid in Hyderabad/Pune)
• You are a

  fresher or unrelated background

ONLY if