L2 Support Engineer

1. Network Operations & Incident Management:
Handle escalations from L1 resources and provide guidance for effective resolution.Manage day-to-day network operations, including incident reporting, review, and resolution within defined timelines.Troubleshoot and resolve issues across LAN, WAN & Wi-Fi network, covering Access, Distribution, and Core layers.2. Network Configuration & Troubleshooting:Configure, monitor, and troubleshoot networking and security devices such as switches, routers, firewalls, and load balancers (CISCO, Juniper, etc.).Design, implement, and manage SD-WAN solutions for medium to large-scale Internet & MPLS WAN networks.Configure advanced routing protocols (BGP, EIGRP, OSPF) and have good expertise in TCP/IP, OSI models, and IP SLA.3. Network Security & Compliance:Secure network systems by establishing policies, defining and monitoring access, and enforcing compliance standards.Regularly patch and harden all provisioned network and security devices.4. Design & Documentation:Prepare High-Level Design (HLD) and Low-Level Design (LLD) documentation.Generate configuration templates for network changes and maintain version-controlled documentation.Create and maintain blueprints for NOC and SOC processes and procedures.5. Operational Support & Shift Management:Provide 24x7 support for data center networks and relevant operations.Monitor and protect data center networks, including internet-facing applications.6. Vendor & Asset Management:Coordinate with vendors for network and security device support and maintenance.Manage inventory and ensure accurate asset documentation.7. Performance Reporting & Audits:Prepare and present operational reports, dashboards, and presentations as required.Conduct network equipment testing and maintain audit records to ensure compliance.8. Customer Interaction & Problem Solving:Understand customer requirements, queries, and activities to prepare effective resolutions.Ensure timely and professional communication to address customer needs.