1) Monitor and Manage the Network using Monitoring tool. 2) Raise ticket with provider and track the incidents till the resolution. 3) Timely updation of issues and status to all the required stakeholders. 4) Troubleshoot BGP routing issues and issues related to route-map and prefix-list configurations. 5) Support DR-DRILL activities planned 6) Auto fail over testing 7) Take configuration back-up of devices 8) Assist and coordinate with Banks for Network Support requirements 9) Maintain required logs and tracker 10) Adhere to shift handover process. 11) Work in 24x7 rotational shifts, for supporting Network operations. 12) Develop and maintain related documentation. Skills: 1) CCNA - Mandatory 1) Routing & Switching - Mandatory 2) MPLS Technology - Mandatory 3) Network Monitoring & Management tools - Mandatory 4) MS Office - Mandatory 5) Software Defined Network (SDN) & SD-WAN - Desirable 6) VPN technologies- Desirable 7) ITIL Foundation - Desirable. Education & Experience: 1) B.E/B.Tech, M.Tech / MCA (Computer/IT) with 2 to 3 plus years or B.Sc (Computers) with 4 plus years of working experience on large complex enterprise networks. - Mandatory 2) Experience in Core Networking Skills (LAN/WAN / Data Center) - Mandatory 3) Experience with protocols/technologies such as OSPF, EIGRP, BGP, STP, HSRP, VRRP, VLAN, VXLAN. - Mandatory 4) Hands on experience on multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 5) Configuration experience on network management and monitoring tools - Desirable .

1. Develop and implement the long-term strategic vision for the network operations department. This includes defining goals, objectives, and performance metrics aligned with the organization's overall business objectives. 2. Assess emerging technologies and industry trends to identify opportunities for network infrastructure improvements and make recommendations for investments in equipment, software, and resources. 3. Responsible for managing and leading the network operations team. This involves hiring and onboarding new team members, setting performance goals and expectations, conducting performance evaluations, and providing coaching and mentoring to foster professional growth. 4. Allocate resources effectively, delegate responsibilities, and ensure that the team has the necessary skills and knowledge to perform their duties. 5. Oversee the design and implementation of network architectures that meet the organization's requirements for performance, scalability, and security. 6. Work closely with network engineers and architects to evaluate and select appropriate network technologies, hardware, and software solutions. 7. Ensure that network designs adhere to industry standards, best practices, and compliance requirements. 8.Responsible for managing the budget for network operations. 9. This includes forecasting, planning, and allocating resources effectively to support ongoing operations, maintenance, and upgrades. 10. Collaborate with finance and procurement teams to negotiate contracts with vendors and manage relationships with third- party service providers. 11. Oversee network performance metrics, capacity utilization, and trends to identify bottlenecks, areas for optimization, and potential risks. 12. Develop and implement strategies to improve network performance, enhance scalability, and ensure high availability. 13.Establish performance baselines and conduct regular capacity planning to support future growth and demand. 14. Oversee the incident and problem management processes to ensure timely resolution of network-related issues. 15. Collaborate with cross-functional teams to investigate and resolve complex incidents, ensuring minimal impact to business Requirements Candidate Profile: 1) In-depth knowledge in Software Defined Networks (SDN) & SD-WAN - Mandatory 2) Expert knowledge in Networking, data communications, information security and systems Engineering. - Mandatory 3) Knowledge in Technical Bid evaluation and processing - Mandatory 4) Knowledge on Network devices of various OEMs such as; Cisco, Juniper, Alcatel..etc - Mandatory 5) Excellent interpersonal, communication and presentation skills - Mandatory 6) Knowledge in VC Managements and its protocols - Desireable 7) Knowledge on Fiber and its active components such as MUX, Transponders, LIU, OTDR..etc - Desireable 8) Knowledge on Project Management - Desireable 9) 10 plus years of experience in IT with core competency in Network & Security or B.Sc (Computers) with 11 plus years of working experience on large complex enterprise Network - Mandatory 10) Experience in Routing protocols like MPLS (Traffic Engineering, L2/L3 VPN), MBGP/BGP-4, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory. 11) Strong experience in Software Defined Network (SDN) - Mandatory 12) Strong experience in SD-WAN. - Mandatory 13) Minimum 5 years Experience in people Management. - Mandatory 14) Extensive experience in leading and managing complex internetworking solutions from design to implementation. - Mandatory 15) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 16) Experience with telecommunication industry best practices on network architecture, systems architecture, as well as product/service design and implementation strategies. - Mandatory 17) Experience in vendor evaluation, negotiation and Management - Mandatory 18) Well versed with new age technologies and trends to integrate with existing systems - Mandatory 19) Must have handled a team size of minimum 10 members. - Mandatory _

1. Basic Configuration and network Troubleshooting 2. Monitor Network infrastructure and provide L1 Network support 3. Manage CISCO routing, switching and WAN technologies and network services leverage tools 4. Handle incident/Task related to network by following process and standard 5. Hands on troubleshooting experience in enterprise LAN and WAN environment 6. Remote management and monitoring of network operations 7. Coordinate with Various telecommunication services providers (ISP) to resolve circuit problem. 8. To open ticket with OEM and coordinate with OEM for replacement and regular updates to stakeholders. 9. Daily call summary preparation 10. Network devices IOS upgradation 11. Basic understanding of network management protocols like SNMP, SSH, Syslog.

1. Develop and implement the long-term strategic vision for the network operations department. This includes defining goals, objectives, and performance metrics aligned with the organization's overall business objectives. 2. Assess emerging technologies and industry trends to identify opportunities for network infrastructure improvements and make recommendations for investments in equipment, software, and resources. 3. Responsible for managing and leading the network operations team. This involves hiring and onboarding new team members, setting performance goals and expectations, conducting performance evaluations, and providing coaching and mentoring to foster professional growth. 4. Allocate resources effectively, delegate responsibilities, and ensure that the team has the necessary skills and knowledge to perform their duties. 5. Oversee the design and implementation of network architectures that meet the organization's requirements for performance, scalability, and security. 6. Work closely with network engineers and architects to evaluate and select appropriate network technologies, hardware, and software solutions. 7. Ensure that network designs adhere to industry standards, best practices, and compliance requirements. 8. Responsible for managing the budget for network operations. 9. This includes forecasting, planning, and allocating resources effectively to support ongoing operations, maintenance, and upgrades. 10. Collaborate with finance and procurement teams to negotiate contracts with vendors and manage relationships with third-party service providers. 11. Oversee network performance metrics, capacity utilization, and trends to identify bottlenecks, areas for optimization, and potential risks. 12. Develop and implement strategies to improve network performance, enhance scalability, and ensure high availability. 13. Establish performance baselines and conduct regular capacity planning to support future growth and demand. 14. Oversee the incident and problem management processes to ensure timely resolution of network-related issues. 15. Collaborate with cross-functional teams to investigate and resolve complex incidents, ensuring minimal impact to business operations. 16. Establish incident response procedures, escalation paths, and communication channels to maintain effective incident management. 17. Manage relationships with network equipment vendors, service providers, and technology partners. 18. This includes evaluating vendor proposals, negotiating contracts, and ensuring service level agreements (SLAs) are met. 19. Stay updated on industry trends and emerging technologies to assess vendor capabilities and identify opportunities for strategic partnerships. 20. Ensure that network operations comply with relevant industry regulations, data protection requirements, and security standards. 21. Collaborate with the security team to implement and maintain network security controls, including firewalls, intrusion detection systems, and encryption. 22. Develop and enforce network policies and procedures to mitigate security risks and ensure data integrity and confidentiality. 23. Act as a liaison between network operations and other departments or stakeholders within the organization. 24. Provide regular updates, reports, and presentations to executive management, highlighting the performance, challenges, and strategic initiatives of network operations. 25. Communicate effectively with technical and non-technical stakeholders to facilitate understanding and alignment of network-related initiatives. 26. Promote a culture of continuous improvement within the network operations team. Encourage innovation, identify areas for process optimization, and implement best practices to enhance operational efficiency. 27. Stay updated on industry advancements, attend conferences, and participate in professional development activities to ensure your knowledge and skills remain current. 28. Responsible for the architecture, design, implementation, and support of large enterprise WAN & LAN networks. 29. Over-view of day-to-day NOC operations and ensure seamless operations. 30. Provide continual improvement in Network by having adequate checks and balances. 31. Adoption of industry best practices and develop process and procedures and guide team to adhere. 32. Need to monitor & drive teams performance. 33. Impart trainings to team on new Solutions and Technologies. 34. Strategic ideas implementation for the betterment of the services 35. Manage Projects and ensure delivery at its best within the committed timelines. 36. Work with OEMs, Network Providers and System Integrators for identifying best of breed solutions. 37. Responsible for vendor evaluations, selection, and proof of concept analysis. 38. Responsible for budgeting and forecasting for all network and security infrastructure services. 39. Help team in preparation of RFP / RFQ and maintain documentation. 40. Responsible for managing large teams. Keywords: 1) In-depth knowledge in Software Defined Networks (SDN) & SD-WAN - Mandatory 2) Expert knowledge in Networking, data communications, information security and systems Engineering. - Mandatory 3) Knowledge in Technical Bid evaluation and processing - Mandatory 4) Knowledge on Network devices of various OEMs such as; Cisco, Juniper, Alcatel..etc - Mandatory 5) Excellent interpersonal, communication and presentation skills - Mandatory 6) Knowledge in VC Managements and its protocols - Desireable 7) Knowledge on Fiber and its active components such as MUX, Transponders, LIU, OTDR..etc - Desireable 8) Knowledge on Project Management - Desireable Technical Skills 1) Strong understanding of Enterprise Network, system and application level Security issues. - Mandatory 2) Routing and Switching - Mandatory 2) MPLS, SD-WAN, SDN Technology - Mandatory 3) Network Security - Firewalls, IDS/IPS, Proxy - Mandatory 5) Good understanding and skills in Network Traffic Engineering and Analysis - Mandatory Experience 1) 10 plus years of experience in IT with core competency in Network & Security or B.Sc (Computers) with 11 plus years of working experience on large complex enterprise Network - Mandatory 2) Experience in Routing protocols like MPLS (Traffic Engineering, L2/L3 VPN), MBGP/BGP-4, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory. 3) Strong experience in Software Defined Network (SDN) - Mandatory 4) Strong experience in SD-WAN. - Mandatory 4) Minimum 5 years Experience in people Management. - Mandatory 5) Extensive experience in leading and managing complex internetworking solutions from design to implementation. - Mandatory 6) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 7) Experience with telecommunication industry best practices on network architecture, systems architecture, as well as product/service design and implementation strategies. - Mandatory 8) Experience in vendor evaluation, negotiation and Management - Mandatory 9) Well versed with new age technologies and trends to integrate with existing systems - Mandatory 10) Must have handled a team size of minimum 10 members. - Mandatory _

Service Delivery Excellence- Ensure services are delivered to clients on time and meet agreed-upon standards and SLAs (Service Level Agreements) Monitor and manage service delivery performance metrics. Maintain high levels of customer satisfaction through effective service delivery. Address and resolve customer issues and complaints promptly Allocate and manage resources effectively to ensure optimal service delivery Monitor and manage team performance, ensuring that staff are trained and equipped to perform their roles. Often tries to engage in areas to deliver more value. Lead, mentor, and develop the service delivery team to ensure high performance and professional growth. Constantly takes ownership of new assignments. Identify and implement process improvements to enhance service delivery efficiency and quality. Continuously review and optimize service delivery processes and workflows. Ensure compliance with relevant regulations, standards, and company policies. Identify and mitigate risks associated with service delivery. Implement and maintain quality assurance processes to ensure the consistency and reliability of service delivery. Conduct regular audits and assessments to identify areas for improvement. Oversee the management of incidents and problems to ensure timely resolution and minimal impact on service delivery. Implement root cause analysis and corrective actions to prevent recurrence. Prepare and present regular service delivery performance reports to clients and senior management. Maintain accurate and up-to-date documentation of service delivery processes and activities. Manage service delivery costs within budget constraints. Identify opportunities for cost savings without compromising service quality. Create and maintain comprehensive project documentation as per ISO standards. 1) CCNA- Certified 2) Routing & Switching - knowledge 3) ITIL Foundation - Desirable

Roles and Responsibilities: Basic Configuration and network Troubleshooting Monitor Network infrastructure and provide L1 Network support Manage CISCO routing, switching and WAN technologies and network services leverage tools Handle incident/Task related to network by following process and standard Hands on troubleshooting experience in enterprise LAN and WAN environment Remote management and monitoring of network operations Coordinate with Various telecommunication services providers (ISP) to resolve circuit problem. To open ticket with OEM and coordinate with OEM for replacement and regular updates to stakeholders. Daily call summary preparation Network devices IOS upgradation Basic understanding of network management protocols like SNMP, SSH, Syslog. Routing & Switching, Network Monitoring & Management tools Basic understanding of routing protocols like BGP/ OSPF/ EIGRP Basic understanding of switching protocols like STP/RSTP/VLAN/VTP etc.

1) Handling escalation calls from L1 and L2 resources and assist in resolution. 2) Manage day to day Network Operations, report and review incidents. 3) Configuration, Monitoring & Troubleshooting of Networking & Security devices (Switches, Routers, Firewalls, Load Balancers, etc., using products of leading OEMs like CISCO, Juniper etc.) 4) Design complex networks, provide solutions and maintain versions of documentation. 5) Desinged, implimented and Managed SD-WAN solution. 6) Manage & maintain medium to large scale MPLS WAN network 7) Experience in configuring BGP, EIGRP & OSPF with strong knowledge in TCP/ IP and OSI models and understanding of IP SLA, reporting, etc. 8) Timely resolution of calls / incidents related to all network issues within defined timelines. 9) Troubleshooting on various layers (LAN & WAN i.e. Access, Distribution, Core). 10) Securing network systems by establishing and enforcing policies, defining and monitoring access. 11) Vendor Management and Asset & Inventory Management. 12) Regular Patching of all provisioned Network & Security devices 13) Prepare HLD & LLD, generate configuration template for Network changes, and hardening of Network devices. 14) Network equipment testing and maintaining audits. 15) Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures. 16) Handling NOC Shift Operations across 24x7 17) Provide 24x7 Data Centre Network and its relevant operational support.

1. Incident Management and Troubleshooting -Level 2 Support: Handle escalated network issues from Level 1 support. Troubleshoot and resolve more complex network-related problems (e.g., connectivity issues, network degradation, hardware faults). - Root Cause Analysis: Investigate and identify the root causes of network failures or performance issues. Work with vendors or Level 3 engineers if required for advanced troubleshooting. -Ticket Resolution: Manage and resolve service tickets within defined SLAs, ensuring minimal downtime and service disruption. 2. Network Configuration and Maintenance -Device Configuration: Assist in the configuration, deployment, and management of networking equipment such as routers, switches, firewalls, and wireless access points (WAPs). -Network Monitoring: Utilize network monitoring tools (e.g., SolarWinds, PRTG, Nagios) to keep track of network performance and availability. -Firmware Updates: Apply firmware, software, and configuration updates to networking devices as per the organizations maintenance schedule. 3. Network Design and Implementation Assistance -Network Design Collaboration: Assist in the design, planning, and deployment of network solutions in collaboration with Network Architects or Senior Engineers. -Implementation Support: Provide support in implementing network upgrades or new solutions, ensuring smooth integration and operation within existing infrastructure. 4. Network Optimization -Performance Tuning: Monitor the network's health and performance and apply appropriate tweaks or changes to optimize performance (e.g., configuring load balancing, adjusting QoS parameters). -Bandwidth Management: Analyze bandwidth usage and optimize the network to ensure quality service for critical applications. 5. Security Management -Network Security: Assist in managing network security tools (e.g., firewalls, intrusion detection/prevention systems) to ensure the network is protected from external and internal threats. -Access Control: Implement and manage access control lists (ACLs), VPN configurations, and user access policies to ensure secure network usage. 6. Documentation and Reporting -Documentation: Maintain accurate records of network configurations, network topologies, and changes made to the network. -Reports: Generate performance, security, and incident reports for internal teams or clients to ensure proper follow-up and documentation. 7. Collaboration with Cross-functional Teams -Vendor Liaison: Work closely with third-party vendors or service providers to resolve issues that may require external support or product replacements. -Team Collaboration: Work with other IT teams (e.g., server, application, and security teams) to ensure seamless network operations in a multi-faceted IT environment. 8. Backup and Recovery -Network Recovery: Assist in network disaster recovery planning, backup configurations, and provide support in case of a network failure or outage. -Redundancy and Failover: Ensure that network redundancy (e.g., using HA pairs for switches or routers) and failover mechanisms are properly configured and tested. 9. Training and Knowledge Sharing -Mentoring: Provide guidance and support to L1 engineers and junior staff, assisting with day-to-day troubleshooting and network operations. -Continual Learning: Stay updated with the latest networking technologies, tools, and trends. Enhance personal knowledge and contribute to the team's knowledge base. Candidate Profile -Knowledge of TCP/IP protocol suite - Good knowledge of Routing protocol like BGP/OSPF/ EIGRP. - Good knowledge and hands-on experience of switching protocols and technologies like STP/MSTP/RSTP/VLAN/Ether-channel. - Good knowledge and hands-on experience of Gateway Redundancy protocols like HSRP/VRRP/GLBP. -Network Monitoring and Management tools -Understanding of OSI model and TCP/IP protocol. -Knowledge in Network Management and Monitoring tools such as Solarwinds, NetMon, Manage engine etc. -Basic knowledge of Wireless Controller, Access Points. -Hands-on experience/exposure or theoretical knowledge of Cisco Nexus switches and Nexus technologies like vPC. -Knowledge on Network & Security devices like firewalls. -Strong understanding of network security concepts, protocols, and best practices. -Experience with firewall monitoring and logging tools (e.g., Syslog, Splunk, or native firewall logging solutions). -Familiarity with network protocols (e.g., TCP/IP, HTTP, FTP, DNS, etc.) and common attack vectors. Proficiency in network routing and switching, including VPNs, NAT, SSL/TLS, IPSec, and DNS.

1. Basic Configuration and Network Troubleshooting 2. Monitor Network infrastructure and provide L1 Network support 3. Manage CISCO routing, switching and WAN technologies and network services leverage tools 4. Handle incident/Task related to network by following process and standard 5. Hands on troubleshooting experience in enterprise LAN and WAN environment 6. Remote management and monitoring of network operations 7. Coordinate with Various telecommunication services providers (ISP) to resolve circuit problem. 8. To open ticket with OEM and coordinate with OEM for replacement and regular updates to stakeholders. 9. Daily call summary preparation 10. Network devices IOS upgradation 11. Basic understanding of network management protocols like SNMP, SSH, Syslog.