37 Support Engineering Jobs

Support Henson Group Microsoft Modern Workplace Managed Services customers by being knowledgeable about the following Microsoft O365/M365 products as it relates to the availability, performance, interoperability, and reliability of: o Exchange Online o Teams o SharePoint Online o Endpoint Manager / Intune o Other O365/M365 Apps such as Power Automate, Insights, Forms, Planner, Stream, Sway, To-Do, Visio, PowerBI (implementation only), Project Online, etc. Respond to support tickets within established Service Level Agreements (SLA) and Service Level Objectives (SLO) and support processes including escalation to Level 3 and or Microsoft when appropriate, documenting all support case resolution...

Position Summary We are seeking a competent and highly motivated L1 Support Engineer to provide first-line IT support for our users and systems. The ideal candidate will be the first point of contact for technical issues, troubleshoot routine hardware/software/network problems, document incidents, and escalate more complex issues to higher levels of support. Key Responsibilities Serve as the first point of contact for end-users via phone, email, chat or ticketing system. Diagnose and resolve basic technical issues relating to desktops/laptops, software applications, operating systems (e.g., Windows, macOS), network connectivity, printer/peripheral hardware. Create, update and manage incident...

As a Senior Piping Stress Engineer in technology projects at KBR's Technology Business Unit in Houston, your responsibilities will include performing stress and support engineering activities for assigned projects. This involves analyzing stress in various equipment, ensuring compliance with industry standards, and providing technical guidance to junior engineers. Key Responsibilities: - Perform stress analysis of piping connected to equipment like columns, tanks, exchangers, pumps, compressors, and reactors. - Conduct stress analysis and support for non-metallic piping such as PTFE, glass, and glass-lined materials. - Address technical issues related to stress and supports engineering, prio...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformati...

As a leading SaaS and AI-driven Global Supply Chain Solutions software product company, you have been recognized as a Leader in 3 2021 Gartner Magic Quadrant reports covering supply chain planning solutions, transportation management systems, and warehouse management systems. **Role Overview:** You will be working with global technical and functional teams to support various customer engagements, ensuring high customer satisfaction. Your responsibilities will include resolving technical issues, replicating and maintaining customer environments, identifying areas for improvement, and staying updated with new technologies. **Key Responsibilities:** - Support Engagements: Collaborate with globa...

Lead Engineer, Piping Engineering for Pulp, Energy & Circularity Business Area (based in Chennai, India) Are you the enthusiastic, self-driven and result-oriented professional who wants to move our customer's performance forward by Leading the way We are looking for Lead Engineer, Piping Engineering to be based in Chennai, India. This position reports to Manager, Engineering, India. In this position you will have an opportunity to carry out all engineering activities associated with Piping for all kinds of projects and carry out Plant design modeling wherever required and to play a lead engineer role if nominated in coordinating, directing and carrying out all activities of engineering. In T...

About Glean Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company's cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence. Glean was born from Founder & CEO Arvind Jain's deep understanding of the challenges employees face in finding and understanding information at work....

Learning and mastering our products and tools. Interacting with customers independently for resolution of issues. Taking customer feedback and solving queries. Resolution of technical issues reported by customers (L2 and L3 level support). Training customers on our Product. Customer satisfaction and retention. Maintaining proper records of work. Demonstration of the product for a prospective client. Eligibility : Bachelors degree & minimum 2 years relevant experience within the enterprise IT sector. Excellent programming skill with passion for programming. Expertise in Java script with knowledge in node.js. Advanced troubleshooting and debugging skills, with a passion for problem-solving and...

As a Technical Support Knowledge Base Engineer at Robro Systems, your primary responsibility will be to build and maintain a centralized repository of product knowledge. You will play a crucial role in capturing technical learnings, creating support content, and ensuring easy access to accurate troubleshooting information for both internal teams and customers. Key Responsibilities: - Create and maintain a structured knowledge base comprising technical issues, resolutions, FAQs, and best practices. - Document product features, known issues, troubleshooting steps, and update logs. - Collaborate closely with application engineers, developers, and QA teams to gather technical inputs. - Translate...

As a qualified Pega Developer, you will be responsible for designing, developing, and delivering software solutions using the Pega PRPC platform. Your role as a Pega Architect (LSA) will involve the following key responsibilities: - Analyze software requirements to determine the best solution to deliver business goals, including estimating and planning throughout an agile software development lifecycle. - Modify Pega configuration and codebase to implement complex software modifications following appropriate standards for coding and design patterns, source code control, unit testing, and continuous integration and deployment. - Deploy and maintain Pega implementation in a Cloud environment, ...

Role Overview: You will be responsible for Lab & Infrastructure Management, Device & Inventory Management, and Testing & Engineering Support in the Engineering Services Group at Qualcomm India Private Limited. Your primary tasks will include maintaining the lab environment, managing inventory of test devices, executing tests, troubleshooting issues, and providing support to various Business Units. Key Responsibilities: - Maintain the lab environment by conducting regular ESD checks and ensuring the health of temperature chambers, racks, and PCs. - Monitor lab equipment performance, conduct fortnightly audits, and generate reports. - Collaborate with the IT team to resolve lab PC issues and e...

As a Technical Product Owner, you will play a crucial role in managing and enhancing the portfolio of current enterprise products to ensure the delivery of reliable, user-focused, and value-driven solutions with your team. Key Responsibilities: - Collaborate with technical owners to create and manage the backlog of product improvements - Gather and create product requirement documents - Develop a product roadmap - Execute and support a cross-functional team - Enhance the overall customer experience of the products - Focus on improving existing products by enhancing user experience, reducing friction areas, improving reliability, support SLA, and product performance To excel in this role, you...

We are seeking a dedicated and proactive Support Engineer with 24 years of relevant experience in IT administration or system support. The ideal candidate will have strong technical expertise in managing Windows and Linux systems, along with hands-on experience in networks and cloud technologies. This role requires ensuring smooth day-to-day IT operations, resolving incidents, and providing technical support to end users while maintaining compliance with security protocols. The Support Engineer will be responsible for managing and administering Microsoft 365 environments, including user accounts, access rights, and collaboration tools. Experience with AWS user management and Workspaces is hi...

**Job Description:** As the Head of Sales & Revenue Growth, you will be responsible for driving sales revenue growth within the digital marketing industry. With 5-8 years of experience, including at least 3+ years in a leadership role, you will play a crucial part in leading the sales team to success. **Key Responsibilities:** - Lead the sales team to achieve revenue targets and drive growth in the digital marketing sector. - Develop and implement strategies to expand the customer base and increase sales opportunities. - Collaborate with key stakeholders to identify market trends and opportunities for revenue growth. - Provide leadership and guidance to the sales team to foster a high-perfor...

As an experienced Software Engineer specialized in Internal Tooling and Support, you will be responsible for strengthening the ingestion infrastructure and internal operations tooling at the intersection of Engineering and Operations. Your role will involve ensuring smooth data ingestion, reliable scraping infrastructure, and efficient tooling for Ops teams. Additionally, you will act as the first layer of triage between Ops and Engineering Oncall, driving faster resolutions and building long-term automation to reduce operational overhead. - **Maintain and optimize the ingestion and scraping infrastructure, ensuring high reliability and performance. - **Design, build, and improve internal to...

Role Summary As a Support Engineer, you will be the bridge between our product and our users, ensuring a seamless experience through efficient troubleshooting, technical assistance, and process documentation. This role demands strong communication, analytical thinking, and the ability to understand both user needs and technical constraints. You will also work closely with product, QA, and engineering teams to relay feedback and improve platform usability and reliability. Primary Responsibilities (70%) Troubleshoot and resolve client-reported issues in a timely manner Provide technical support for XR platform usage, deployment, and setup Document common issues, resolutions, and user guides Co...

Minimum Educational Qualification- B. E / B. Tech / MCA/ M. Sc (CS/IT) from a recognized university Minimum Work Experience in Telecom/ IT Field- Min. 2 Years as Network Engineer/administrator, (post qualification) GPON OEM certification would be added advantage and is desirable. Services to be Rendered / Indicative Work Profile/ Skill Sets: Good knowledge of troubleshooting and management of network technologies. Basic Knowledge/understanding of a Network operation center of any magnitude and its functioning. Basic understanding of GPON technology and components such as OLT, ONT, OC Splitters, and Optical Cables etc. Basic Knowledge of Installation, configuration, monitoring and management ...

Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing pro...

Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing pro...

Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing pro...

Monitoring a reporting manager s email and responding if required Preparing communications on behalf of a manager Answering phone calls Organising travel and itineraries Organising and planning meetings Taking notes and writing minutes during meetings Conducting or preparing any research that the reporting manager may require Various ad hoc requests

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformati...

As a member of the Support organization, your main focus is to provide post-sales support and solutions to Oracle customers, acting as a dedicated advocate for their needs. Your responsibilities include addressing non-technical customer inquiries through phone and electronic channels, as well as handling technical questions related to the use and troubleshooting of Electronic Support Services. Serving as a key point of contact for customers, you play a crucial role in fostering customer relationships with Support, offering guidance to internal Oracle employees on various customer scenarios and escalated issues. In this role, you will serve as a Support Engineer, serving as the technical liai...

Qualcomm India Private Limited is seeking a Support Engineer to join the Engineering Services Group, specifically the Support Engineering team. In this role, you will be an integral part of product improvement efforts and collaborate with fellow Engineers throughout the product development life cycle. Your responsibilities will include resolving technical system issues to enhance product reliability, contributing to continuous learning and growth opportunities within the Engineering development space. As an Audio Engineer supporting the Audio Systems team on a full-time basis, you will be expected to provide dedicated support for various audio systems teams. This includes handling initial ha...

Have 0-4 years of relevant expertise Must Have Skills : IT support skills, Analytical skill ,Solving technical issues,self starter. Good to Have Skills: Programming and Coding skills. Having a BE/BTech or ME/M-Tech degree in Computer Engineering, Computer Science, Electrical Engineering or Electronics. Able to analyze the requirements at high level and come up with solution approach and test plan. Excellent problem solving and technical troubleshooting skills. Experience in IT Technical support. Positive, self -motivated and flexible to new technologies and fast paced work environments with excellent organization and time management skills. Excellent communication skills for written and verb...