11 Support Engineering Jobs

The ideal candidate should have hands-on experience in SP3D, PDMS, E3D, Microstation, and AutoCAD software. You should be experienced in Piping Design following ASME standards and possess knowledge of material and piping codes/standards. Your responsibilities will include designing piping, pipe support, and pipe layout, as well as coordinating with various engineering groups such as Process, Civil/Structural, Mechanical, Electrical, and Instrumentation to ensure seamless collaboration. You will also collaborate with Stress and Support Engineers for optimal design, perform vendor drawing reviews, and provide feedback as necessary. Additionally, you will be responsible for creating drawings using 2D CAD software, modeling clips on equipment, extracting and checking isometrics, preparing plot plans, nozzle orientation, platform drawings, structure details, and GAD's. A cooperative working attitude is essential for this role. In terms of work experience, the candidate must have proficiency in software tools such as SP3D, PDMS, E3D, MS Office, AutoCAD, Smart Plant Review, and Navisworks.,

Role Summary As a Support Engineer, you will be the bridge between our product and our users, ensuring a seamless experience through efficient troubleshooting, technical assistance, and process documentation. This role demands strong communication, analytical thinking, and the ability to understand both user needs and technical constraints. You will also work closely with product, QA, and engineering teams to relay feedback and improve platform usability and reliability. Primary Responsibilities (70%) Troubleshoot and resolve client-reported issues in a timely manner Provide technical support for XR platform usage, deployment, and setup Document common issues, resolutions, and user guides Coordinate with QA and engineering teams to reproduce and escalate bugs Manage support tickets and ensure timely updates and follow-ups Contribute to internal knowledge base and help streamline support workflows Secondary Responsibilities (30%) Assist in onboarding and training new users or client teams Support testing during release cycles and gather post-release feedback Help in validating configurations and deployment pipelines Analyze support trends and provide insights for continuous improvement Technical Skills Support Tools: Jira, Freshdesk, Slack, Confluence Technical Environment: Node.js basics, REST APIs, Git, CLI Platforms: Windows, macOS, Web-based XR/3D platforms Documentation: User manuals, troubleshooting logs, ticketing SOPs Soft Skills: Empathy, communication, time management, issue triaging Qualifications Education: BE/B.Tech in Computer Science, IT, or a related field. Experience: 4 years of experience in a technical support, QA, or IT services role, preferably supporting SaaS or XR products. Foundational Knowledge: Strong understanding of support operations, basic technical troubleshooting, and customer engagement.

Description The Amazon Payments supports multiple payment products and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually, and use our products on and off Amazon. We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works. If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform. Key job responsibilities Demonstrate extensive technical knowledge spanning front-end UIs, back-end systems, and everything in between Develop deep expertise in one or more services, becoming a go-to resource for your peers Identify, create, and communicate support processes that can be leveraged across teams Exhibit a strong customer obsession mindset, always prioritizing the needs and satisfaction of customers Proactively assist other teams within department, leveraging your broad technical understanding Continuously look for ways to improve services, procedures, documentation, and tools Drive issues to root cause, even if it requires reading and analyzing complex service code Develop tools and automation to improve operational efficiencies Lead small support projects, ensuring timely delivery of right solutions Demonstrate resilience and composure when navigating difficult situations Actively mentor and develop more junior members of support team Basic Qualifications 2+ years of relevant support engineering or equivalent experience. Broad technical knowledge spanning a range of disparate technologies and services Deep expertise in cloud technologies (AWS) Experience identifying, creating, and communicating support processes and best practices Strong proficiency in UNIX and Scripting Strong problem-solving and root cause analysis skills Ability to develop tools and automation to improve operational efficiency Project management skills to lead small-scale support initiatives Excellent communication and collaboration skills to work effectively with various stakeholders Resilience and composure when dealing with complex or high-pressure situations Preferred Qualifications Preferred Qualifications: Experience working in an agile, fast-paced environment Familiarity with cloud technologies (AWS) and infrastructure Understanding of software development lifecycle and principles Demonstrated mentorship and coaching abilities to help develop more junior team members Exposure to incident response and site reliability engineering practices

Company: Qualcomm India Private Limited Job Area: Engineering Services Group, Engineering Services Group > Support Engineering General Summary: As a Support Engineer at Qualcomm, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space. Minimum Qualifications: Bachelor's degree and 1+ year of Support Engineering or related work experience. OR Associate's degree and 2+ years of Support Engineering or related work experience. OR High School Diploma or equivalent and 3+ years of Support Engineering or related work experience. Completed advanced degree in a relevant field may be substituted for up to one year (Masters = one year) of work experience. Preferred Qualifications: Bachelor's degree in Electrical Engineering, Electronic Engineering, or related field. Certification in Acoustics or Acoustics background with an understanding of related standards Hands-on experience with Audio Analyzers - Head Acoustics, Audio Precision, B&K etc. 3+ years of experience in a lab environment, working on Anechoic/ Acoustic setups and calibration(microphones, speakers, calibrators etc.) Principal Duties and Responsibilities: Performs organizational or low-level development and process and/or product test support tasks. Executes modifications and revisions of electronic parts, software, system, components or circuitry with some supervision. Provides layout and design support for engineers and recommendations for midsized projects with some guidance. Installs, upgrades, configures, and helps operate company products and/or components based on specifications, tolerances and reliability. Monitors product performance and analyzes moderately complex failures or malfunctions. Gathers and integrates data and information from stakeholders to understand simple specifications and develop basic solutions. Collaborates with individuals inside own team and across other teams to complete project work while managing and executing individual project priorities, deadlines, and deliverables. Level of Responsibility: Works independently with minimal supervision. Decision-making affects direct area of work and/or work group. Requires verbal and written communication skills to convey complex information. May require basic negotiation, influence, tact, etc. Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively. Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.,

Support Engineer KSB Pumps Limited is looking for a Support Engineer to join our team. This role is ideal for a Diploma in Mechanical Engineering holder with a knack for data management, CAD modeling, and ensuring data accuracy. You'll play a key role in supporting our engineering and data maintenance efforts. Major Responsibilities: Extract and update data in SAP. Create 3D models & 2D drawings in UG NX for assigned tasks. Ensure completeness and correctness of data as per provided guidelines and checklists. Maintain Quality and Schedule / Budget guidelines for given assignments. Skills: Good data preparation and product data upkeep skills. Knowledge of MS Excel and Power Point Presentation. Good Communication skills. UG NX knowledge is beneficial. Qualifications: Formal education : Diploma in Mechanical Engineering. Professional experience : At least 1 year.

Role Responsibilities Prior technical support experience or proven track record in system administration Experience with Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, Enterprise Administration) Previous customer support or customer-facing experience with good written and verbal communication skills Strong knowledge of Windows operating systems and networking (TCP/IP, DNS, LDAP, WMI, ASP, DCOM) Knowledge of configuring and maintaining Internet Information Server (IIS) Technical writing skills Ability to define problems, collect data, establish facts, and draw valid conclusions Excellent interpersonal and communication skills (verbal, written, negotiation, and platform communication) Strong people orientation with the ability to resolve issues and achieve customer satisfaction Ability to quickly learn general concepts of technologies used with One Identity products Additional Key Responsibilities Manage service requests and ongoing escalations Collaborate with global support team members Contribute to the Support Portal via Knowledge-Centered Methodology (KCS) Participate in product improvement and demand reduction initiatives Ensure high-quality service delivery for internal and external stakeholders Qualifications Knowledge of and exposure to Microsoft Exchange Familiarity with debugging tools and techniques (e.g., WebEx) Knowledge of VBScript and PowerShell Knowledge of Microsoft SQL Server Exposure to Cloud Technologies (e.g., Federated SSO, Google Apps, Office 365, Microsoft Azure) Exposure to Linux and Unix systems (advantageous) Understanding of Two-Factor Authentication (2FA), RADIUS Knowledge of Remote Desktop Services (RDS) Educated to degree level Flexible to work varied hours About the Company One Identity is a leading IT management software provider Provides solutions for complex IT demands with a strong customer-first approach Offers mentorship, career development, and a collaborative global support team Opportunity to support enterprise clients using One Identity's AD Management products

POSITION SUMMARY: Candidate will be responsible for Piping Design of Technology Projects in association with KBR's Technology Business Unit at Houston POSITION DESCRIPTION: Performs stress and support engineering related activities for assigned project and activity. Conversant with stress analysis of piping connected to various types of equipment like Column, tanks, exchangers, pumps/ compressors/ reactors etc. Stress analysis and supporting of Non-Metallic piping like PTFE, Glass, Glass lined etc. Conversant with requirements like trunnion calculation, flange leakage calculations, qualification of allowable nozzle loads etc. Provides resolution of technical issues related to stress and supports engineering. Prioritization and planning of engineering activities and deliverables. Conversant with special support design, Vendor interaction for springs, Expansion joints etc. Conduct stress analysis for piping systems to ensure compliance with industry standards and project specifications. Collaborate with multidisciplinary teams to provide engineering solutions and support project execution. Perform structural analysis of piping components and support structures. Review and interpret piping isometric drawings, P&IDs, and other relevant project documents. Provide technical guidance to junior engineers and collaborate with other engineering disciplines. Interface with clients to understand project requirements and deliver high-quality engineering solutions. Proficient in using industry-standard software for stress analysis (e.g., Caesar II). Strong knowledge of piping codes and standards (ASME B31.3, B31.4, B31.8, EN, BS etc.). Excellent problem-solving skills and attention to detail. Effective communication skills and the ability to work in a collaborative team environment. MINIMUM REQUIREMENTS: Relevant experience of 10-15 years in Piping stress Analysis. Graduate in B.Tech./ B.E.(Mechanical) Comfortable in travelling for work. KEY RELATIONSHIPS: Manages key business relationships with clients and with Technology Business Unit Managerial teams in India and Houston.

Minimum Qualifications: Bachelor's degree and 1+ year of Support Engineering or related work experience. OR Associate's degree and 2+ years of Support Engineering or related work experience. OR High School Diploma or equivalent and 3+ years of Support Engineering or related work experience. *Completed advanced degree in a relevant field may be substituted for up to one year (Masters = one year) of work experience. You will be part of Qualcomm's Automotive Platform Systems Team in Bangalore, which is responsible for design, delivery and support of high-quality Chipset validation, integration and SW development platforms. In this role, the primary responsibility of the individual will be to work closely with platform design engineers in testing, troubleshooting, deploying, maintaining and supporting Qualcomms Automotive platforms. Support tickets raised by users of these platforms will have to be resolved by the individual either on their own or in collaboration with adjacent functions (HW Design/Manufacturing/Test/Prototype rework teams.) Individual may work on multiple tickets at any point of time, so, systematic tracking and updating of status is expected. The environment is fast-paced and requires cross-functional interaction daily. Good communication, planning and execution skills are a must. Following are the required skills and experience: Ability to understand Schematics, component datasheets, BOM, Engineering Drawings- Ability to debug electronic HW systems, write board-level rework instructions and guide technicians to implement and verify rework- Ability to operate test equipment power supplies, oscilloscopes and logic analyzers, protocol analyzers etc. Working knowledge in Windows required Knowledge of using JTAG debuggers preferred- Working knowledge in Unix is desirable Experience in a support role and working with ticket tracking tools (like JIRA) desirable Experience in running automated tests and ability to perform first-level debug in test / test-environment related issues is a strong plus Strong individual contributor who will work well in a team environment Good communication skills Qualifications: MinimumDiploma in Electrical/Electronics Engineering and 8+ years of experience in Electronic System Assembly, Test, Troubleshooting, lab support and system maintenance

At least 1+ year of Remote Field Operations experience. This is an on-call engineer dispatch engagement, calls routed to the Service Provider Incident and Service ticket resolution Basic desktop, IP phone, VC device installation, configuration and troubleshooting MS office, core and business software installation Desktop operating system installation Basic end-point hardware support viz desktops, laptops, IP phones, VC devices, mobile devices, tablets, VIP user support ,Trading floor support Escalate to appropriate levels as per Bank escalation matrix in case resolution gets delayed Accounting, allocating, storing, tracking of IT equipment/ accessories stock in local onsite IT store IT equipment coordination for accessories approval EUS compliance remediation viz MS patches, SCCM agent, AV, encryption etc. SCCM NOC/RSSC/Branch DP health check SCCM Desktop build support Coordination with OEMs and vendors on case to case basis

Youll make an impact by: Managing and monitoring all installed charger systems/infrastructure for light and heavy-duty vehicles. Monitor functionality of AC/DC chargers installed in various locations remotely. Troubleshoot any issues encountered with AC/DC charging units and propose solutions. Interact with clients and installers located across the globe to resolve their issues with the product. Provide 2nd and 3rd level software support by liaising with vendors and other IT personnel for problem resolution. Address and route service tickets towards their proper resolution. Conduct health check of electrical vehicle (EV) chargers, check log files to find root cause of the issue. Provide Weekly/Monthly reports on tickets/service requests worked. Write and submit timely reports on performance, targets, and customer queries. Use your skills to move the world forward! Experience: 2-4 yrs. of experience Analytical skill for logs troubleshooting. Excellent Communication & socially confident. Flexible working in any shifts. Customer oriented attitude with professionalism. Strong multitasking, time management and target achieving skills. Analytical skill for log entries troubleshooting. Knowledge of Grafana, Prometheus monitoring tool. Communicative & socially confident. Customer oriented attitude with professionalism. Strong multitasking, time management and target achieving skills.

Job Track Description: Requires formal education and relevant expertise in professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Improves products or services leveraging business knowledge and best practices. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal guidance. Acts as a resource for colleagues with less experience. Functional Knowledge Requires conceptual expertise of theories, practices, and procedures. Business Expertise Has knowledge of best practices and team integration. Aware of the competition and what differentiates them in the market. Impact Impacts a range of customer, operational, project, or service activities in teams. Works within broad guidelines and policies. Leadership Acts as a resource for colleagues with less experience. May guide small projects with manageable risks and resource requirements. Problem Solving Solves complex problems. Takes a new perspective on existing solutions. Exercises judgment based on reviewing many sources of information. Interpersonal Skills Explains difficult or sensitive information clearly and effectively. Works to build consensus within a team. Responsibility Statements Designs, documents, tests, and debugs software systems and/or applications. Participates in full development life cycle including requirements review and design. Participates in software design meetings and analyses user needs to establish technical requirements. Consults with end users to prototype, refine, test, and debug programs to meet needs. Creates technical specifications based on conceptual design and stated business requirements. Serves as a technical expert on development projects. Identifies and evaluates new technologies for implementation. Maintains documentation for software functionality; project planning; evaluations; budgeting, feedback, and improvements. Provides estimates, budgets, project flow, client updates, and meeting expectations. Minimizes risk, prepares for risk mitigation, keeps projects on track. Manages user requirements and provides timely project updates. Analyzes program codes to find causes of errors and revise as needed. Provides feedback for performance appraisals of team members. Performs other duties as assigned. Complies with all policies and standards.