11 Support Engineering Jobs

POSITION SUMMARY: Candidate will be responsible for Piping Design of Technology Projects in association with KBR's Technology Business Unit at Houston POSITION DESCRIPTION: Performs stress and support engineering related activities for assigned project and activity. Conversant with stress analysis of piping connected to various types of equipment like Column, tanks, exchangers, pumps/ compressors/ reactors etc. Stress analysis and supporting of Non-Metallic piping like PTFE, Glass, Glass lined etc. Conversant with requirements like trunnion calculation, flange leakage calculations, qualification of allowable nozzle loads etc. Provides resolution of technical issues related to stress and supports engineering. Prioritization and planning of engineering activities and deliverables. Conversant with special support design, Vendor interaction for springs, Expansion joints etc. Conduct stress analysis for piping systems to ensure compliance with industry standards and project specifications. Collaborate with multidisciplinary teams to provide engineering solutions and support project execution. Perform structural analysis of piping components and support structures. Review and interpret piping isometric drawings, P&IDs, and other relevant project documents. Provide technical guidance to junior engineers and collaborate with other engineering disciplines. Interface with clients to understand project requirements and deliver high-quality engineering solutions. Proficient in using industry-standard software for stress analysis (e.g., Caesar II). Strong knowledge of piping codes and standards (ASME B31.3, B31.4, B31.8, EN, BS etc.). Excellent problem-solving skills and attention to detail. Effective communication skills and the ability to work in a collaborative team environment. MINIMUM REQUIREMENTS: Relevant experience of 10-15 years in Piping stress Analysis. Graduate in B.Tech./ B.E.(Mechanical) Comfortable in travelling for work. KEY RELATIONSHIPS: Manages key business relationships with clients and with Technology Business Unit Managerial teams in India and Houston.

Minimum Qualifications: Bachelor's degree and 1+ year of Support Engineering or related work experience. OR Associate's degree and 2+ years of Support Engineering or related work experience. OR High School Diploma or equivalent and 3+ years of Support Engineering or related work experience. *Completed advanced degree in a relevant field may be substituted for up to one year (Masters = one year) of work experience. You will be part of Qualcomm's Automotive Platform Systems Team in Bangalore, which is responsible for design, delivery and support of high-quality Chipset validation, integration and SW development platforms. In this role, the primary responsibility of the individual will be to work closely with platform design engineers in testing, troubleshooting, deploying, maintaining and supporting Qualcomms Automotive platforms. Support tickets raised by users of these platforms will have to be resolved by the individual either on their own or in collaboration with adjacent functions (HW Design/Manufacturing/Test/Prototype rework teams.) Individual may work on multiple tickets at any point of time, so, systematic tracking and updating of status is expected. The environment is fast-paced and requires cross-functional interaction daily. Good communication, planning and execution skills are a must. Following are the required skills and experience: Ability to understand Schematics, component datasheets, BOM, Engineering Drawings- Ability to debug electronic HW systems, write board-level rework instructions and guide technicians to implement and verify rework- Ability to operate test equipment power supplies, oscilloscopes and logic analyzers, protocol analyzers etc. Working knowledge in Windows required Knowledge of using JTAG debuggers preferred- Working knowledge in Unix is desirable Experience in a support role and working with ticket tracking tools (like JIRA) desirable Experience in running automated tests and ability to perform first-level debug in test / test-environment related issues is a strong plus Strong individual contributor who will work well in a team environment Good communication skills Qualifications: MinimumDiploma in Electrical/Electronics Engineering and 8+ years of experience in Electronic System Assembly, Test, Troubleshooting, lab support and system maintenance

At least 1+ year of Remote Field Operations experience. This is an on-call engineer dispatch engagement, calls routed to the Service Provider Incident and Service ticket resolution Basic desktop, IP phone, VC device installation, configuration and troubleshooting MS office, core and business software installation Desktop operating system installation Basic end-point hardware support viz desktops, laptops, IP phones, VC devices, mobile devices, tablets, VIP user support ,Trading floor support Escalate to appropriate levels as per Bank escalation matrix in case resolution gets delayed Accounting, allocating, storing, tracking of IT equipment/ accessories stock in local onsite IT store IT equipment coordination for accessories approval EUS compliance remediation viz MS patches, SCCM agent, AV, encryption etc. SCCM NOC/RSSC/Branch DP health check SCCM Desktop build support Coordination with OEMs and vendors on case to case basis

Youll make an impact by: Managing and monitoring all installed charger systems/infrastructure for light and heavy-duty vehicles. Monitor functionality of AC/DC chargers installed in various locations remotely. Troubleshoot any issues encountered with AC/DC charging units and propose solutions. Interact with clients and installers located across the globe to resolve their issues with the product. Provide 2nd and 3rd level software support by liaising with vendors and other IT personnel for problem resolution. Address and route service tickets towards their proper resolution. Conduct health check of electrical vehicle (EV) chargers, check log files to find root cause of the issue. Provide Weekly/Monthly reports on tickets/service requests worked. Write and submit timely reports on performance, targets, and customer queries. Use your skills to move the world forward! Experience: 2-4 yrs. of experience Analytical skill for logs troubleshooting. Excellent Communication & socially confident. Flexible working in any shifts. Customer oriented attitude with professionalism. Strong multitasking, time management and target achieving skills. Analytical skill for log entries troubleshooting. Knowledge of Grafana, Prometheus monitoring tool. Communicative & socially confident. Customer oriented attitude with professionalism. Strong multitasking, time management and target achieving skills.

Job Track Description: Requires formal education and relevant expertise in professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Improves products or services leveraging business knowledge and best practices. Solves complex problems and takes a new perspective on existing procedures. Self-starter, requiring minimal guidance. Acts as a resource for colleagues with less experience. Functional Knowledge Requires conceptual expertise of theories, practices, and procedures. Business Expertise Has knowledge of best practices and team integration. Aware of the competition and what differentiates them in the market. Impact Impacts a range of customer, operational, project, or service activities in teams. Works within broad guidelines and policies. Leadership Acts as a resource for colleagues with less experience. May guide small projects with manageable risks and resource requirements. Problem Solving Solves complex problems. Takes a new perspective on existing solutions. Exercises judgment based on reviewing many sources of information. Interpersonal Skills Explains difficult or sensitive information clearly and effectively. Works to build consensus within a team. Responsibility Statements Designs, documents, tests, and debugs software systems and/or applications. Participates in full development life cycle including requirements review and design. Participates in software design meetings and analyses user needs to establish technical requirements. Consults with end users to prototype, refine, test, and debug programs to meet needs. Creates technical specifications based on conceptual design and stated business requirements. Serves as a technical expert on development projects. Identifies and evaluates new technologies for implementation. Maintains documentation for software functionality; project planning; evaluations; budgeting, feedback, and improvements. Provides estimates, budgets, project flow, client updates, and meeting expectations. Minimizes risk, prepares for risk mitigation, keeps projects on track. Manages user requirements and provides timely project updates. Analyzes program codes to find causes of errors and revise as needed. Provides feedback for performance appraisals of team members. Performs other duties as assigned. Complies with all policies and standards.

Position/Title: Support Engineer The Support Engineer will be responsible for front-line support of implemented systems and products across the mining and grain industries. He/she shall utilize established support systems to ensure maximum possible uptime for clients. This shall be achieved by meeting expected response times for support requests and meeting or exceeding established criteria for rectification of defects raised through support. Education/Certification Advanced Diploma or Degree in Engineering, Mechatronics, Robotics or Computer Science or extensive experience in a Control Systems Engineer role or equivalent would be well regarded Experience : - - Up to 2 years experience in a Control Systems Engineering role (or equivalent) would be well regarded otherwise relevant work placements or internships while studying. - Some experience in an on-call Support role would be well regarded. - Some exposure to the mining or agribusiness industries would be well regarded. - On-the-job training is provided for the Support Engineer role. Key Accountabilities : - Answer support phone requests on 24/7 rotating roster, acting as Tier 1 phone support. - Address email support requests as Tier 1 support, during business hours. - Respond to support requests within expected timeframes, as stipulated under existing support agreements. - Log all details of support requests received. - Analyze, reproduce and record details for defects raised through support channels. - Resolve support defects or test rectification of defects received from the Engineering team. - Track support items through completion. - Record and categorize support requests. - Undertake regression testing of product releases. - Prepare and deliver releases to production environments, include development of release artefacts. - Prepare reporting information for support items. Adhere to prevailing Ekas ISMS policies and procedures while delivering the duties. Required Skillset: - Experience in and understanding IEC 61131 programming standards - Knowledge of XML standards and tools. - Knowledge of Microsoft SQL database and basic scripting skills. - Knowledge of Delphi and .NET application trouble-shooting. - Experience in machine control. - A sound working knowledge of control system architectures, PLC system design and programming techniques - Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including site operators, engineers, electricians and subject matter experts. - Compliance with client Drug and Alcohol policies and other HSE/WHS requirements

About your role STORM (Support Team for Online Retail & Middle-Tier) is responsible for the maintenance, restoration of service, and risk management, of a discrete portfolio of key applications which underpin Fidelitys major business operations. The main responsibility of this team is to ensure Fidelitys Retail platform is functioning correctly, available and providing excellent performance. The team is also responsible for handling critical business impacting issues affecting the platform looking to not only fix issues but ensure long term resolutions are found. The key functions of this group include: Rapid response to address high Impact (Impact 1 and 2) incidents. This will be achieved through internal skill sets and drawing in skills from other groups within FIL. Service restoration subsequent to unanticipated outages / disruptions. Driving root cause detection and resolution and ensuring these are advised back to all delivery groups. Advising Release Management of the best way to release new functions onto the production platform. Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately. Identification of and driving application related service quality improvement. Reviewing proposed technical solutions for new projects to ensure that are fit for purpose. Applications within the portfolio include: Global Digital Wealth End Investor Advisor Workstation DESecure Multiple Presentation & Middle-tier services The successful candidate will play a proactive role in the support of one or more of the above applications / systems. The role requires not only technical skill sets that facilitate high caliber service provision to the business areas supported but also an awareness of other systems infrastructure and business processes dependent upon related to the applications in question. They will also foster close working relationships within the team and liaise with each team member to analyse and investigate production impacting issues. About you Ideal candidate should have 2-5 years experience working as a support engineer: Willing to work in Support (Along with UK Shifts & 24X7 On-call On rotation) Experience in Node.js for backend and React.Js for frontend (hands-on) - MERN stack Working knowledge of Python, Django, CMS development or support experience Knowledge of AWS Experience in software delivery in agile methodologies. Experience of DevOps toolchain such as Terraform, Ansible, Jenkins and Bamboo Test Driven Development with CI/CD pipelines Strong communication skills & a customer centric focus. Experience with containers technologies will be advantageous Hands-on technical development for tactical fix & automations Good analytical, problem-solving and documentation skills. Calm approach when under pressure Solid people networking and collaboration skills Self-motivated, self-starter, team-player Excellent communication

To assist in Data Modelling tasks for local assemblies ,non-technical head modules , selector using tools like KM2002; To assist in preparation of product configuration related data as per the requirements and to suit various application like KSB Easyselect ,KSBase; Interact with internal customers with respect to entrusted projects and tasks; To assist in preparation of process documents and their regular updates ; To carry out material number classification related tasks using Classmate Finder for Motor database, E2E catalogues etc; Diploma in Mechanical Engineering Around 1- 2 years with exposure to Product Data related activities OR Fresher who can work as a Trainee for 1 Year with KSB Tech . Flair for data preparation and product data upkeep; Good PC skills with expertise in MS- Office; Knowledge of pump construction and mfg .processes followed ; Hands on experience with any CAD or Configuration software is plus ; Exposure to working in SAP / ECTR Environment ; Good communication skills with ability to communicate in English; Good team player having willingness to learn new things, apply them and share ;

Overview Should have basic understanding of Telecom OSS domain. Should have understanding on ITIL Concepts. Experience in working as L1 and L1.5 Operations support. Experience working in a 24x7 production support model with excellent troubleshooting skills. Should have understanding on Ticket prioritizing based on impact/urgency, SLA, RCA Should be ready to work in 24/7 rotational shifts with flexibility timings. Good communication skill (Must). Experience in working with Application Monitoring tools like New Relic, Promotheus, Nagios, ServiceNow, Graffana Configuring these monitoring tools are preferred Experience with scripting language is preferred. Respond to reported service incidents/requests and initiate the incident management process Keep users informed about their incidents' status at agreed intervals Verify resolution with users and resolve incidents in tool Log all incidents/service requests and their resolution to identify recurring issues Perform daily triage of incidents Configure threshold value alerting, triggers, and remediation Monitor network utilization and system health checks Maintain and update reports and correspondence related to the work Prioritize incidents according to their urgency and impact on the business Analyse and escalate the incident to the next level (L2) if that incident is not in the scope of L1 or L1.5 Investigate and diagnose incidents to restore failed IT services as quickly as possible Perform advanced troubleshooting and update knowledge base articles with solutions implemented Recognize problems, develop recommendations and solutions, and oversee correction within the assigned specialty Validate Service Level Agreements (SLAs) for supportability and ensure performance against SLAs Escalate incidents at risk of breaching SLAs to the responsible teams Support change management efforts as directed by senior team members and change specialists Scale up to demonstrate flexibility in handling business criticality and handling spikes Propose automation opportunities for repetitive tasks to improve change management process Conduct Root Cause Analysis (RCA) post restoration of service Coordinate with vendors to resolve hardware and software incidents and follow-up until service is restored and ticket closure Learn and comply with validation requirements, standard-operating procedures (SOPs), project quality model (PQM), and change control maintenance for product life cycle Participate in the design and implementation process of solutions in the field of IT infrastructure architecture, automation, and Disaster Recovery/High Availability for Data centers Build relationships with stakeholders and understand how to meet their IT requirements while adhering to Prodapt's best practices Serve as a technical expert within the area of assignment, providing guidance and direction to other professional staff and resolving complex problems Participate in developing strategic plans for systems/applications development and modification within the area of expertise Provide technical/strategic direction and act as an advisor/coach to lower-level analysts and operation team members. Responsibilities Should have understanding on Ticket prioritizing based on impact/urgency, SLA, RCA Should be ready to work in 24/7 rotational shifts with flexibility timings. Respond to reported service incidents/requests and analyse Requirements Should have basic understanding of Telecom OSS domain. Should have understanding on ITIL Concepts. Experience in working as L1 and L1.5 Operations support. Experience working in a 24x7 production support model with excellent troubleshooting skills. Should have understanding on Ticket prioritizing based on impact/urgency, SLA, RCA Should be ready to work in 24/7 rotational shifts with flexibility timings. Good communication skill (Must). Experience in working with Application Monitoring tools like New Relic, Promotheus, Nagios, ServiceNow, Graffana Configuring these monitoring tools are preferred Experience with scripting language is preferred. Respond to reported service incidents/requests and initiate the incident management process Keep users informed about their incidents' status at agreed intervals Verify resolution with users and resolve incidents in tool Log all incidents/service requests and their resolution to identify recurring issues Perform daily triage of incidents Configure threshold value alerting, triggers, and remediation Monitor network utilization and system health checks Maintain and update reports and correspondence related to the work Prioritize incidents according to their urgency and impact on the business Analyse and escalate the incident to the next level (L2) if that incident is not in the scope of L1 or L1.5 Investigate and diagnose incidents to restore failed IT services as quickly as possible Perform advanced troubleshooting and update knowledge base articles with solutions implemented Recognize problems, develop recommendations and solutions, and oversee correction within the assigned specialty Validate Service Level Agreements (SLAs) for supportability and ensure performance against SLAs Escalate incidents at risk of breaching SLAs to the responsible teams Support change management efforts as directed by senior team members and change specialists Scale up to demonstrate flexibility in handling business criticality and handling spikes Propose automation opportunities for repetitive tasks to improve change management process Conduct Root Cause Analysis (RCA) post restoration of service Coordinate with vendors to resolve hardware and software incidents and follow-up until service is restored and ticket closure Learn and comply with validation requirements, standard-operating procedures (SOPs), project quality model (PQM), and change control maintenance for product life cycle Participate in the design and implementation process of solutions in the field of IT infrastructure architecture, automation, and Disaster Recovery/High Availability for Data centers Build relationships with stakeholders and understand how to meet their IT requirements while adhering to Prodapt's best practices Serve as a technical expert within the area of assignment, providing guidance and direction to other professional staff and resolving complex problems Participate in developing strategic plans for systems/applications development and modification within the area of expertise Provide technical/strategic direction and act as an advisor/coach to lower-level analysts and operation team members.

Basic Troubleshooting- Identifying and resolving common technical issues reported by end-users. Log Analysis and providing resolution thereafter.Liasingwith different Teamsinandoutside IT. Engagement with Partners for issue resolution. Handling and Resolving Audit Related Queries. CreatingSOP's for all Processes involved Application Management. User Assistance- Providing assistance to end-users through various channels (phone,email, chat) to help them with IT-related problems.Documentation- Maintaining documentation of common issues and solutions for reference. Escalation- Escalating complex issues to higher-level support teams when necessary. Password Resets- Handling password reset requests and user account management. Remote assistance- Providing remote assistance to users to troubleshoot issues on their devices.- Basicnetwork and system administration- Assisting with network connectivity issues and basic network troubleshooting. Training- Providing basic training and guidance to end-users on IT tools and procedures. Security Awareness- Promoting and enforcing IT security best practices among end-users. Communication- Share acknowledgement on mail/ticket for the issues received. Regular update to end-users to inform them about the status of their requests.

Devops Support Engineer required: 4 to 5 years of IT experience with DevOps support engineer Technical Skills_ MUST _ Programming Knowledge on Ansible Playbook writing , Ansible Automation for deployment Jenkins, Unix Commands, Unix Shell Scripting, Python scripting Ability to setup end to end CI/CD pipelines using TeamCity/Jenkins Good to have knowledge on Node JS & Java Must have good communication and documentation skills. Tools Knowledge - Any Ticketing Tools like ServiceNow, JIRA etc Qualification Devops Support Engineer required: 4 to 5 years of IT experience with DevOps support engineer Technical Skills_ MUST _ Programming Knowledge on Ansible Playbook writing , Ansible Automation for deployment Jenkins, Unix Commands, Unix Shell Scripting, Python scripting Ability to setup end to end CI/CD pipelines using TeamCity/Jenkins Good to have knowledge on Node JS & Java Must have good communication and documentation skills. Tools Knowledge - Any Ticketing Tools like ServiceNow, JIRA etc