L2 Support Engineer

• About the Role
  

What You Will Do

• Experience in application or infrastructure support.
• Strong knowledge of Linux/Unix commands, log analysis, and basic scripting (Shell/Python).
• Familiarity with ticketing tools like ServiceNow, JIRA, or Remedy.
• Experience with monitoring and alerting tools (e.g., Dynatrace, New Relic, Grafana, Nagios).
• Understanding of web technologies, APIs, databases, and networking basics.
• Ability to read and understand application logs, and correlate issues across multiple components.
• Excellent communication, incident management, and documentation skills.
• What You Need
• Understanding of web technologies, APIs, databases, and networking basics.
• Ability to read and understand application logs, and correlate issues across multiple components.
• Excellent communication, incident management, and documentation skills.
• What We Offer
• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition Reimbursement
• Access to HARMAN Campus Fitness Center and Cafeteria
• An inclusive and diverse work environment that fosters and encourages professional and personal development