Safeaeon

Key Responsibilities: Provide Level 2 technical support to end-users and clients, troubleshooting escalated IT issues efficiently. • Communicate effectively with US-based clients, ensuring clear, professional, and timely responses. • Configure, manage, and troubleshoot firewalls (Fortinet, Palo Alto, Cisco, or equivalent) . • Deploy, monitor, and maintain Data Loss Prevention (DLP) solutions to ensure data security and compliance. Implement and manage Remote Monitoring and Management (RMM) solutions for proactive system monitoring and support. • Administer and optimize ticketing portals, ensuring timely responses and resolution of client issues • Collaborate with Level 1 support teams to handle escalations and provide advanced troubleshooting. • Assist in IT infrastructure improvements, security updates, and best practices implementation. • Document technical issues, resolutions, and procedures for internal knowledgesharing. Required Skills & Experience: Excellent communication skills (written and verbal) are the most important requirement, as this role involves direct interaction with US-based clients. 2+ years of hands-on experience in IT helpdesk or technical support. Strong expertise in configuring and troubleshooting firewalls (Fortinet, Palo Alto, Cisco, SonicWall, etc.). • Experience with DLP solutions (Symantec, McAfee, Digital Guardian, etc.). • Proficiency in RMM tools (NinjaOne, ConnectWise, N-able, or similar platforms). Familiarity with ticketing systems like ServiceNow, Zendesk, Freshdesk, or equivalent. • Solid understanding of networking concepts (TCP/IP, VPN, VLANs, DNS, DHCP). Ability to work independently, manage priorities, and handle escalated technical issues efficiently. • Strong troubleshooting and documentation skill Preferred Qualifications: • Certifications such as CompTIA Security+, CCNA, Fortinet NSE, or equivalent are a plus. • Experience in a Managed Services Provider (MSP) environment is highly desirable. • Knowledge of additional cybersecurity tools and best practices. How to Apply: Interested candidates are invited to send their resumes to recruitment@safeaeon.com. Please mention Level 2 Helpdesk Technician- [Your Name] in the subject line

Job Summary: We are seeking a dedicated and customer-oriented IT Helpdesk Support Intern professional to join our team. The ideal candidate will provide technical assistance and support to end-users, ensuring the smooth operation of IT systems and services. Key Responsibilities: Respond to user inquiries and provide technical support via phone, email, or remote desktop tools. Diagnose and resolve basic hardware, software, and network issues remotely. Install, configure, and maintain basic computer systems and applications through remote management tools. Basic knowledge of Active Directory and Office 365. Basic knowledge of servers, networks, and security systems. Collaborate with other IT team members to resolve complex issues.

What is a SOC analyst? SOC analysts can be understood as the first point of contact to any incident/threat in basic terms. SOC stands for Security Operations Center, and it consists of multiple analysts who work 24x7 rotational shifts to fight against threats that could harm an organization. A SOC analyst generally is responsible for assessing the endpoints and look for vulnerabilities using various tools and technologies. However, the role of a SOC analyst is not limited to this: SOC Analyst Job Duties and Responsibilities: Evaluate critical security incidents using detection tools. Investigate event alerts and logs from multiple endpoints. Analyze and co-relate logs from the firewall, IDS/IPS, AVs, O365, etc. Work in a 24x7 pro-active environment and respond to security alerts. Document and report incidents/offenses to the clients. Use Endpoint detection tools to detect malware across the client s environment. Maintain and send monthly, weekly reports and other client-specific documentation. Work on industry standard SIEM solutions to analyze incidents and create complex indexed searches. Using analytical skills to whitelist False Positives incidents. Keep yourself updated on security news/vulnerabilities and compose a set of Use Cases. Use basic scripting knowledge to automate processes. Onboarding new clients from scratch and configuring their network environment. Identifying compromised Endpoints by analyzing payloads/logs and notifying clients. Work on latest security technologies, including Email filtering, Compliance and Patch management, Syslog management, MDR, and SIEM.

Job Responsibilities: 1.Maintain office supplies and inventory, Organize and coordinate office operations and procedures. 2.Ensure office equipment is maintained properly. 3.Maintain accurate and up-to-date filing systems (physical and digital). 4. Support to Management by assisting in scheduling meetings and appointments. 5.Provide documentation and information for audits to Finance department. 6. Record day-to-day financial transactions including purchases, sales, receipts, and payments. 7.Issue invoices and receipts for vendors. 8. Recording and maintaining financial transactions in Tally ERP and maintenance of books of accounts. 9.Handling compliance and periodic filings related to GST, EPF, TDS, and ESI. Skills Required: 1.Attention to detail and accuracy. 2.Proficiency in MS Office (especially Excel and Word). 3.Time management and organizational skills. 4.Ability to maintain confidentiality

Job Title: Technical Content Writer Company : SafeAeon Location : Mohali (Work from office) Working Hours : 8:30 PM to 5:30 AM (IST) Experience : Minimum 3 years Job Description: We are seeking a skilled Technical Content Writer to joinour team at SafeAeon. As a Technical Content Writer, you will play a crucialrole in creating compelling and informative content for our website, socialmedia platforms, and other communication channels. A strong background in thecybersecurity niche is preferred, as you will be responsible for producingcontent that educates and engages our target audience in the field ofcybersecurity. Responsibilities: Develop high-quality, technical content for SafeAeons website, blog, social media platforms, and other marketing channels. Conduct in-depth research on cybersecurity topics and stay up to date with the latest industry trends and best practices. Produce well-structured, engaging, and informative articles, guides, whitepapers, case studies, and other forms of content. Collaborate with the marketing team to develop content strategies that align with SafeAeons goals and target audience. Ensure all content adheres to SafeAeon s brand voice, style guidelines, and maintains a consistent tone across various platforms. Work closely with subject matter experts to gather information and translate complex technical concepts into easily understandable content. Conduct thorough proofreading and editing to ensure accuracy, clarity, and grammatical correctness. Optimize content for search engines (SEO) to improve organic visibility and drive traffic to SafeAeons digital platforms. Stay updated on emerging technologies, industry regulations, and cybersecurity advancements to ensure content relevance and accuracy. Collaborate with the design team to enhance content with visuals, infographics, or other multimedia elements. Requirements: Proven experience as a Technical Content Writer, Copywriter, or similar role, preferably in the cybersecurity niche. Excellent writing and editing skills with a keen eye for detail. Strong understanding of cybersecurity concepts, trends, and terminology. Ability to simplify complex technical information into clear, concise, and engaging content. Familiarity with SEO best practices and the ability to optimize content for search engines. Proficiency in conducting online research and synthesizing information from multiple sources. Ability to work independently, meet deadlines, and manage multiple projects simultaneously. Excellent communication and collaboration skills to work effectively with cross-functional teams. Knowledge of content management systems (CMS) and basic HTML is a plus. A portfolio of writing samples showcasing your ability to write technical content is highly desirable.

Job Title: Graphic Designer Location: On-site (Mohali) Experience: 4+ Years Employment Type: Full-Time Key Responsibilities Design digital creatives including social media posts, landing pages, web graphics, ads, infographics, whitepapers, and presentations. Work closely with the marketing and technical teams to align visuals with campaign objectives. Create motion graphics and short-form animations for video content. Independently research, curate, and develop fresh, brand-consistent design ideas. Stay up to date and experiment with the latest AI-powered design tools to improve output and creativity. Adapt visual assets for different platforms like LinkedIn, YouTube, websites, and emailers. Ensure all materials follow brand guidelines and maintain visual consistency across campaigns. Required Skills & Experience Minimum 4 years of hands-on experience as a Graphic Designer. Strong experience working in the IT industry and/or advertising agency setup is required. Experience in the cybersecurity industry is a plus. Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro). Familiarity with tools like Canva, Figma, CorelDRAW. Strong portfolio that reflects creativity in both static and motion design. Must be proactive, self-managed, and capable of handling end-to-end design tasks independently.

What we are looking: We are looking for dynamic, enthusiastic, and results driven Inside Sales Executives to join our team. This role is crucial in creating the first impression with prospective clients and is perfect for individuals looking to excel in their sales career within the vibrant cybersecurity industry. Key Responsibilities: Conduct proactive prospecting to identify and qualify leads through phone calls, internet research, and social media with US-based clients. Follow up effectively on inbound leads to maximize conversion. Drive attendance and participate in events and trade shows in various countries. Consistently meet or exceed sales targets. Collaborate with the team to share insights and best practices. Keep accurate records of all activities in our CRM system.

Job Title: Technical Content Writer Company : SafeAeon Location : Mohali (Work from office) Working Hours : 8:30 PM to 5:30 AM (IST) Experience : Minimum 3 years **Cab facilities are available for Female employees** Description: We are seeking a skilled Technical Content Writer to join our team at SafeAeon As a Technical Content Writer, you will play a crucial role in creating compelling and informative content for our website, social media platforms, and other communication channels A strong background in the cybersecurity niche is preferred, as you will be responsible for producing content that educates and engages our target audience in the field of cybersecurity

Job Title: Account Manager Experience- 1 to 5 years Location - Mohali Shift Timings - 8:30 PM-5:30 AM (Night Shift) Position Overview: We are seeking an experienced Account Manager to build and maintain strong relationships with our customers. This role involves leveraging sales techniques, industry knowledge, and collaborative processes to ensure customer satisfaction and drive growth. Key Responsibilities: 1. Relationship Building and Maintenance Develop and nurture relationships with a designated portfolio of customers. Ensure customer satisfaction and identify opportunities for expansion. 2. Sales Techniques and Feedback Utilize consultative selling techniques to surpass renewal and expansion targets. Actively listen to customer feedback and relay insights to improve products and services. 3. Account Management and Upselling Conduct regular account reviews and monitor key performance metrics for customer success. Identify and pursue opportunities to upsell additional services to existing customers. 4. Industry Knowledge and Negotiation Use industry and product knowledge to negotiate deals and create growth plans. 5. Customer Request Management Prioritize and manage a high volume of customer requests and issues to ensure timely resolutions. 6. Automated Processes and Collaboration Implement and manage automated processes to forecast and address at-risk customers. Collaborate within a transparent and trust-based team environment. 7. Customer Advocacy and Partnerships Actively advocate for customers, ensuring a positive experience. Facilitate productive partnerships to help customers achieve their goals. 8. Call Goals and Issue Resolution Consistently meet and exceed daily and weekly call goals to maintain customer engagement. Identify and resolve customer pain points by coordinating with cross-functional teams.

Job Overview: We are seeking a dynamic and knowledgeable Technical Sales Presenter to join our team. The ideal candidate will possess a blend of technical expertise and exceptional sales skills, enabling them to effectively communicate complex technical concepts to prospective clients and drive sales. As a Technical Sales Presenter, you will be responsible for delivering compelling presentations, addressing customer inquiries, and supporting the sales team in achieving revenue targets. Roles and Responsibilities Maintaining relationships with major customers to ensure a continuous flow of sales revenue. Prepare and deliver appropriate presentations on products and services. Helping determines pricing schedules for quotes, promotions, and negotiations. Analyzing sales metrics to determine whether current sales strategies are effective. Conduct in-depth research on competitors products, pricing, and market success to gain insight into customer preferences and interests. Good technical knowledge to explain product specifications and complex concepts to customers. Using sales techniques such as active listening, and communication skills to persuade prospective customers to buy a product. Analyzing customer needs and recommending relevant products. Building and maintaining relationships with clients through regular check-ins. Working as part of a sales team, picking up and handing off different parts of the sales process as needed. Staying on top of industry trends.