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Aptita
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L2 Support Engineer

L2 Support Engineer

Aptita

3 years

1 Lacs

mumbai metropolitan region

Posted:1 day ago| Platform:

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Skills Required

support salesforce configuration management collaboration deployment development query data documentation crm communication coordination

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role: We are seeking an L2 Support Engineer to join our Salesforce-based support team. The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets. This role involves collaboration with cross-functional technical teams to ensure smooth operations and timely resolution of production issues.

Key Responsibilities

Handle L2 support tickets and ensure timely issue identification, resolution, and escalation.
Perform configuration management and system administration activities.
Support release management cycles, including pre- and post-deployment validations
Collaborate with development and QA teams to streamline fixes and updates.
Query databases and troubleshoot issues using Salesforce tools and data models
Maintain proper documentation of incidents and resolutions for knowledge management.

Skills & Qualifications

1–3 years of experience in L2 or application support roles.
Proficiency in Salesforce CRM with ability to perform queries across databases.
Knowledge of configuration management and release management processes.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and coordination abilities.

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L2 Support Engineer