L2 Application Support Engineer

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Description:

We are looking for a skilled and proactive Java Application Support Engineer with over 5 years of experience to provide technical support and maintenance for business-critical Java-based applications. The ideal candidate should have a strong understanding of application support practices, Java/J2EE technologies, debugging techniques, incident management processes along with experience in monitoring tools like Splunk, Appdynamics and Datadog.

Key Responsibilities:

• Provide technical support and troubleshooting for Java-based microservices applications.
• Monitor and optimize application performance using Splunk, Datadog, and AppDynamics.
• Design, develop, and maintain Java microservices.
• Analyze system metrics and create monitoring dashboards.
• Participate in 24x7 support rotation for critical applications.
• Evaluate and recommend new technologies for system improvement.

Required Qualifications:

• Having 7+ years of strong experience in Java Applications Support.
• Knowledge of Java Exception and their troubleshooting - such as Null Pointer Exception, SQL Exceptions, Out of Memory exceptions.
• Understanding of Heap Dump.
• How to debug API performance issues using the APM tool.
• Experience on Splunk - Searching errors or particular strings in application logs using Splunk.
• Experience in various filter conditions in Splunk query.
• List of AWS services that are used in AWS.
• Understanding of Auto-scaling in AWS.
• Knowledge of S3 bucket.
• Lambda function in AWS.
• Incident management process - Standard operating procedure used in case of high severity P1/P2 incidents.