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Home
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Jobs in Coimbatore
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AES Technologies
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L2 Application Support Engineer

L2 Application Support Engineer

AES Technologies

2 - 3 years

4 - 5 Lacs

Coimbatore

Posted:6 days ago| Platform:

Apply

Skills Required

Supply chain Application support Trade finance Underwriting MIS Analytical Oracle Business solutions Monitoring SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose:

To provide

Level 2 application support

for the

Loan Origination System (LOS)

used in

Supply Chain Finance

operations, ensuring uninterrupted onboarding, credit approval workflows, underwriting, and sanction processes. The role supports loan journey tracking from lead to disbursement in coordination with LMS and other upstream/downstream systems.

Key Responsibilities:

Loan Origination Workflow Monitoring

Monitor the end-to-end SCF LOS workflow:
lead creation
,
credit scoring
,
document collection
,
sanctioning
, and
handover to LMS
.

Ensure seamless functioning of automated steps like
KYC validation
,
anchor onboarding
, and
vendor/dealer linkages
.

Validate credit scoring rules, approval matrix, and turnaround times (TAT).

Incident Resolution & User Support

Investigate and resolve issues related to LOS forms, drop-downs, rule failures, or user access.

Provide L2 support to
credit analysts
,
sales
, and
operations teams
for loan initiation glitches or missing data flows.

Perform root cause analysis and create workarounds where feasible.

System Integration & Data Flow

Support data exchange between
LOS LMS CBS Credit Bureaus
including document uploads and decisioning APIs.

Monitor and validate third-party integrations for
eSign
,
bureau pulls
,
GSTN validation
, or
PAN/Aadhaar checks
.

Coordinate with L3/vendor team for data mapping, master sync, and onboarding rule engine tuning.

Configuration & Product Setup

Support product team in setting up new
SCF programs
,
eligibility rules
, and
risk models
in LOS.

Validate UI/UX updates and perform post-deployment sanity testing for workflows.

Maintain and update master data like anchors, locations, credit limits, and document templates.

Reporting & Audit Support

Generate ad hoc and scheduled reports for LOS funnel tracking, TAT reports, and approval status.

Assist in data gathering for
compliance
,
regulatory audits
, and
MIS validation
.

Maintain SOPs, user manuals, and RCA documentation.

Technical Skills:

Area

Tools/Technologies

LOS Platform

Custom LOS, Credo LOS, Newgen, Finflux

Database

Oracle, PostgreSQL, SQL Server

Workflow & Rules Engine

BPM tools, Java-based rule engines

Integration

APIs (REST/SOAP), XML/JSON, MQ

Monitoring

Logs, APM tools, browser developer tools

ITSM

ServiceNow, Jira, Zoho Desk

Soft Skills & Functional Knowledge:

Strong understanding of
SCF workflows
,
credit appraisal
,
dealer/vendor programs
, and
credit committee approval flows
.

Analytical mindset to trace and resolve loan lifecycle issues.

Ability to coordinate across product, tech, business, and vendor teams.

Effective communication and documentation for issue handling and knowledge transfer.

Preferred Certifications:

ITIL Foundation

Certifications in Credit/Trade Finance (e.g., IIBF, SCF Practitioner) optional

Work Schedule:

General business hours with
on-call support
during product launches, month-end peaks, or regulatory reporting windows.

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