weekend/holiday support

Job Purpose:

Card & Switch Monitoring

• Monitor

  ATM/POS/Ecom transactions

  across DCMS and switching platforms.
• Ensure

  authorization systems

  (e.g., M2P Switch or NPCI interfaces) are up and performing to expected standards.
• Analyze and act upon

  transaction failures, reversals, or declines

  due to system/configuration issues.

DCMS Application Support

• Perform L2 support for

  card lifecycle management

  (issuance, hotlisting, PIN reset, renewals).
• Manage

  card-bin configurations

  , product setup, and branch mapping.
• Coordinate with L1 teams for card-related service tickets and log issues with L3/vendor as needed.

File Processing & Settlement

• Validate and monitor

  file exchanges

  with NPCI (e.g., debit switches, settlement files, chargebacks).
• Ensure timely reconciliation of

  interchange fees

  ,

  transaction clearing

  , and

  settlement reports

  .
• Support chargeback dispute investigations and reversals.

Incident & Change Management

• Log incidents in ITSM (e.g., ServiceNow), document resolutions, and close within defined SLAs.
• Coordinate with infrastructure and network teams for switch availability or connectivity issues.
• Participate in

  change deployments

  , release validations, and UAT support for card platform enhancements.

Reporting, Audit & Compliance

• Generate and validate

  MIS reports

  ,

  ATM uptime

  ,

  failed transactions

  , and

  settlement summaries

  .
• Support audit queries related to card management and switch controls.
• Maintain documentation for RCA, operational SOPs, and knowledge articles.

Technologies/Tools

Switch Platform

Batch/File Processing

• Good understanding of

  card issuing

  ,

  transaction flow

  , and

  switching mechanisms

  .
• Strong attention to detail for

  transaction-level analysis

  and batch troubleshooting.
• Effective communication with internal teams and external vendors (e.g., M2P, NPCI).
• Ability to work under pressure during

  downtime