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L2 Application Support Engineer - MuleSoft

5 years

0 Lacs

Pune Maharashtra India

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

support mulesoft timing technology troubleshooting stability integration installation configuration monitoring datadog resolve automation efficiency development maintenance documentation devops jenkins git docker kubernetes automate salesforce backup api scripting powershell python communication collaboration consulting healthcare data analytics sas azure aws gcp learning

Work Mode

On-site

Job Type

Full Time

Job Description

Business Title: L2 Application Support Engineer - MuleSoft

Shift Timing:

3:00 PM to 12:00 AM IST

Job Location

: Pune

Experience

: 5+ Years

Employment Type

: Full TimeWe are seeking an experienced

Application Support Engineer

with expertise in

MuleSoft technology

to join our team. The ideal candidate should have a strong background in operations, troubleshooting, and support in these areas. As a Level 2 Support & Operations Engineer, you will play a critical role in ensuring the stability, availability, and performance of our systems and applications.

Responsibilities:

  • Manage and maintain the MuleSoft integration platform, including the installation, configuration, and monitoring of MuleSoft runtimes, Anypoint Platform, and related components.
  • Monitor system and application performance using monitoring tools and technologies such as New Relic, Datadog, or similar, proactively identifying and resolving issues to minimize downtime and optimize system performance.
  • Collaborate with cross-functional teams, including developers, administrators, and business stakeholders, to troubleshoot and resolve complex issues related to MuleSoft and integration processes.
  • Implement and maintain automation scripts and tools to streamline operational tasks, enhance efficiency, and improve system reliability.
  • Contribute to the development and maintenance of operational documentation, including standard operating procedures (SOPs), runbooks, and knowledge base articles, to enable efficient troubleshooting and incident resolution.
  • Utilize DevOps tools and technologies, such as Jenkins, Git, Docker, or Kubernetes, to automate and optimize operational tasks and processes.
  • Stay up to date with emerging technologies, industry trends, and best practices in MuleSoft, Salesforce, and cloud operations, and proactively recommend improvements and innovations to enhance operational efficiency and effectiveness.
  • Implement and maintain backup and disaster recovery processes and technologies for the MuleSoft environment.

Qualifications:

  • Bachelor's degree in computer science, information technology, or a related field.
  • Minimum of 5 - 7 Years of experience in Level 2 support and operations or a similar role, with expertise in MuleSoft technology (2 years).
  • Strong knowledge of MuleSoft integration platform, including Any point Platform, Mule runtimes, and API management.
  • Familiarity with monitoring tools and technologies such as New Relic, Datadog, or similar.
  • Solid understanding of backup and disaster recovery processes and technologies.
  • Strong scripting skills, such as PowerShell or Python, for automation and operational tasks.
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels.

About Stratacent

Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India.
We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM.
We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP. (To learn more: www.stratacent.com ).

Employee Benefits:

  • Group Medical Insurance
  • Cab facility
  • Meals/snacks
  • Continuous Learning Program

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