Job Description

We are seeking a highly experienced People Manager with a strong foundation in IT Services Delivery and support . The ideal candidate has transitioned from a Delivery role , bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement. Key Responsibilities: Leadership People Management: Lead and manage cross-functional teams, including QA engineers, Data engineers ,support teams, and delivery professionals. Build a high-performance team culture focused on accountability, innovation, and continuous improvement. Mentor and develop team members through coaching, performance reviews, and growth planning. Resolve interpersonal and performance issues to maintain team harmony and effectiveness. Transition from Delivery to People Management: Leverage delivery experience to align team objectives with business goals. Apply delivery insights to optimize team efficiency, resource planning, and execution. Bridge the gap between project execution and operational stability by fostering collaboration across departments. IT Services Operations Oversight: Manage and monitor IT service delivery performance against SLAs and KPIs. Oversee the planning and execution of QA initiatives, including manual and automated testing strategies. Collaborate with engineering and delivery teams to ensure service quality and defect-free releases. Process and Performance Optimization: Drive process improvements using metrics and data-driven decision-making. Ensure compliance with ITIL/ISO/SOC standards in service operations. Establish strong governance frameworks for delivery, testing, and support processes. Required Qualifications: Bachelors or masters degree in computer science, Information Technology, Engineering, or related discipline. 10+ years of experience in IT services, including 5+ years in Delivery roles and 3+ years in people management. Strong QA and Data support background with experience in test management, automation tools, and quality metrics. Proven experience in managing geographically distributed teams. Technical Professional Skills: Proficient in delivery management tools ,QA tools (eg, JIRA, TestRail, Selenium), Data Engineering tool Understanding of Agile, Scrum, and DevOps methodologies. Working knowledge of cloud platforms (AWS, Azure, or GCP) is a plus. Preferred Certifications: ITIL Foundation or Intermediate PMP, PRINCE2, or Agile Certification (Scrum Master, SAFe) ISTQB or equivalent QA certification Soft Skills: Strong stakeholder and client communication skills. Ability to translate business needs into operational goals. Conflict resolution, team building, and change management skills. Strategic thinking with a hands-on attitude. What We Offer: A leadership role with real influence on team growth and delivery success. Opportunities for long-term career development in a global IT services environment. Flexible working options and a culture that values work-life balance.