L1/L2 Desktop Support Engineer

Job Overview

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Key Responsibilities

• Provide remote and on-site support for desktops, laptops, and peripherals.
• Diagnose and troubleshoot hardware, software, network, and system issues.
• Configure, install, and maintain Outlook, O365 applications, and other enterprise software.
• Assist in email account setup, troubleshooting, and O365 administration.
• Support Windows OS, network connectivity, printers, and other IT assets.
• Ensure timely resolution of technical issues and maintain documentation.
• Provide technical guidance to end-users and assist in IT process improvements.
• Collaborate with internal IT teams to ensure smooth operations and issue resolution.
  

Key Skills & Qualifications

• 1+ year of experience in Desktop Support / Technical Support.
• Strong remote support & troubleshooting skills.
• Hands-on experience with Outlook configuration & O365 administration.
• Knowledge of Windows OS, Active Directory, and basic networking.
• Ability to resolve hardware and software issues efficiently.
• Strong communication & problem-solving skills.
• Customer-centric approach with a passion for IT support.
  

Why Join Us

• Operational Impact – Lead comprehensive IT support initiatives that directly enhance organisational productivity and technology reliability across diverse industries.
• Innovation & Technology – Work with advanced support tools and methodologies in a dynamic environment alongside experienced IT professionals and cutting-edge technologies.
• Professional Growth – Opportunity to expand expertise in enterprise support management, compliance frameworks, and strategic IT operations with clear advancement paths.
• Competitive Compensation – Attractive salary package with comprehensive benefits, performance-based incentives, and recognition programs for outstanding contributions.
• Collaborative Culture – Join a technology-forward team environment that values operational excellence, continuous improvement, and professional development in IT support services.
• Global Exposure – Work with international clients across the UK and US markets, gaining valuable experience in diverse business environments and industry best practices.