L1/L2 Desktop Support Engineer

Role Overview: You will be part of a growing team of System Engineers at L1 and L2 levels in our managed IT services department. In this role, you will excel in a dynamic and client-centric setting that prioritizes technical expertise and exceptional service delivery. Working alongside a collaborative team, you will have the opportunity to innovate, learn continuously, and develop professionally while engaging with cutting-edge technologies and enterprise-level infrastructure. Key Responsibilities: - Provide both remote and on-site support for desktops, laptops, and peripherals. - Diagnose and troubleshoot hardware, software, network, and system issues. - Configure, install, and maintain Outlook, O365 applications, and other enterprise software. - Assist in email account setup, troubleshooting, and O365 administration. - Support Windows OS, network connectivity, printers, and other IT assets. - Ensure timely resolution of technical issues and maintain documentation. - Offer technical guidance to end-users and contribute to IT process enhancements. - Collaborate with internal IT teams to ensure operational smoothness and issue resolution. Qualifications Required: - At least 1 year of experience in Desktop Support / Technical Support. - Strong remote support and troubleshooting skills. - Hands-on experience in Outlook configuration and O365 administration. - Knowledge of Windows OS, Active Directory, and basic networking. - Ability to efficiently resolve hardware and software issues. - Strong communication and problem-solving skills. - Customer-centric approach and a genuine passion for IT support.,