659 Knowledge Management Jobs - Page 18

Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. Do 1. Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2.Engage with delivery team to ensure right solution is proposed to the customer a.Periodic cadence with delivery team to Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b.Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3.Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter Mandatory Skills: Business Analyst/ Data Analyst(Media).

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various areas Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff, build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc., Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Consistently agrees personal extensions with client Demonstrates developing network of relationships with clients and provides required intelligence/insights to solve clients business problems Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Anchors market research activities in chosen area of work Consistently plays a major role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Suggest ways to improve an engagement through leverage of tools, methods assets, information sources , IP available within the knowledge management platform Organises the contribution of IP and knowledge assets to the central repository of Wipro and GCG and promotes reuse Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proposes new service offerings/capabilities and demonstrates value through innovation and subject matter expertise Provides on/off site training, demos to existing staff as needed. Develops process assets and other reusable artefacts based on learnings from projects Routinely connects with SMEs to ensure delivery approach considers downstream requirements Proactively participates in and suggests ideas for practice development initiatives Actively shares knowledge and points of view within the team and within relevant communities of interest Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of transformation engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Lead/actively contribute to the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Contributions to white papers/POVs/assets such as Repeatable IP, Frameworks & Methods Number of ideas generated and active contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Support GCG Account Lead/Account team to grow consulting service portfolio Number & $ value of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives Knowledge Management - Number of Assets owned and contributed to Consulting Central Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeliness and quality of deliverables Has well grounded understanding of best practice in given area and industry knowledge, and can apply this under supervision Develops strong working relationships with team and client staff Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells self by creating extensions to current assignments and demand on new assignments based on track record and reputation Understands Wipro's core service and consulting offering Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Identifies sales leads and extension opportunities Anchors market research activities in chosen area of work Thought Leadership Develops insight into chosen industry and technology trends Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Contributes to the IP and knowledge management of Wipro and GCG and ensures its availability on the central knowledge management repository or Wipro and GCG Leverages tools, methods, assets, information sources, and IP available within the knowledge management platform Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proactively participates in initiatives and suggests ideas for practice development Makes use of common methods and tools which are proven to work Develops process assets and other reusable artefacts based on learnings from projects Proactively participates in and suggests ideas for practice development initiatives Shares knowledge within the team and networks effectively with SMEs to bolster understanding and build skills Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of transformation engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Lead/actively contribute to the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Contributions to white papers/POVs/assets such as Repeatable IP, Frameworks & Methods Number of ideas generated and active contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Support GCG Account Lead/Account team to grow consulting service portfolio Number & $ value of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives Knowledge Management - Number of Assets owned and contributed to Consulting Central Mandatory Skills: Business Change Consulting (OCM). Experience3-5 Years.

Role Purpose Managing Consultants are expected to sell and manage the delivery of complex consulting propositions within their area of expertise, driving measurable value for clients. They will also be responsible for leading development of consulting solutions and providing support to practice growth and development. This role is engaged in developing strong client relationships and managing large engagements, accounts (single/multiple) or designing and leading large and complex consulting programs for customers. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations The Managing Consultant must achieve high personal billability. Do Consulting Execution Achieves utilisation target,. An Ambassador for Wipro tenets and values Account focused and effective as a leader in the business. Program Manager or equivalent and manages teams of consultants/work streams/projects/programs Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a well rounded consultant. Flexible in approach and ability to coordinate resources with expertise in various areas Responsible for budgets and assuring quality of deliverables Seen as a trusted advisor to senior clients and secures great feedback from client executives and sponsors Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff, builds trust and confidence through focus on quality and delivery Business development Ensures high levels of individual and team utilization in line with the levels expected as part of the goal setting process. Manages a personal sales pipeline to support revenue targets (personal and practice) Manages a revenue target as agreed with manager. Sells laterally and vertically to a number of clients. Regularly identifies leads and converts them into opportunities and proposals Has an effective network of client contacts at executive buying level. Leads sales activities and meetings Leads marketing and prospecting activities to populate the sales funnel Closes new projects and/or project extensions with minimal partner support Proactively seeks opportunities to develop revenue in existing and new areas Drives proposal creation and presales activities for the engagement/new accounts by leveraging Wipros global footprint and end to end consulting capability Thought Leadership Recognised as an industry thought leader and ensures thought leadership is shared with GCG/Wipro is one of the various channels. Leads assignment team thought leadership Ensures case studies and track records are utilized across Wipro in sales efforts. Presents Wipro thought leadership at external industry forums and sales campaigns and demonstrates the monetization of own thought leadership through pipeline building Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrable contribution to internal initiatives Holds people accountable for leveraging IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse Ensures engagement teams effectively contribute tools, methods and assets, information sources and IP to the knowledge management platform. Works to develop and improve practice policies, procedures, frameworks, etc., Creates reusable IP/assets and makes self visible as a thought leader. Manages line team career development through use of internal processes-training performance assessments, etc. Monitors and helps curtail talent attrition Demands engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored client solutions with desired impact Highly visible in the consulting community resulting from sharing industry trends, developing solutions, applying innovation, authoring published content Display Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Achieve business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by increasing strategic advisory and transformation projects, deal value and billing rates Lead end-to-end sales cycle for select accounts/pursuits and pipeline of opportunities Lead and deliver strategic advisory/transformation consulting engagements with ownership of client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications % Revenue Achievement (actual vs. target) % of Personal Utilisation Achievement (against target) % Consulting business outside CIOs office No. of strategic advisory and transformation engagements led/delivered No. of referenceable clients, testimonials Average CSAT across projects Generate Impact For Wipro by growing the client relationship profile, providing leadership to end-to-end transformation / delivery solutions Generate impact on larger Wipro business through GCG deals and engagements Value of downstream Revenue/Confirmed Impact generated Grow market positioning Grow market positioning for Consulting and Wipro through breadth of client relationships, insight and thought leadership of our clients strategic themes, Digital leadership and marketing Represent Wipro in internal / external industry forums that create value Elevate Wipro positioning in existing accounts through thought leadership and leading clients strategic transformations Lead the development of thought leadership/insight for the practice to support business growth Eminence and thought leadership on Solution Innovation demonstrated through content, citations and testimonials Number of white papers authored, evidence of assets like Repeatable IP, Frameworks & Methods authored/contributed Number of senior level thought leadership sessions/roadshows with clients and industry forums delivered from the front Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Develop senior level relationships beyond CIO organisation and open new streams of business in target accounts Work with GCP/CCP/GCG Account Lead/Account teams to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG Number of credible relationships built outside of CIO in client organizations Number & $ value of integrated consulting deals supported

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: EMM Intune. Experience5-8 Years.

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various areas Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff, build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc., Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Consistently agrees personal extensions with client Demonstrates developing network of relationships with clients and provides required intelligence/insights to solve clients business problems Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Anchors market research activities in chosen area of work Consistently plays a major role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Suggest ways to improve an engagement through leverage of tools, methods assets, information sources , IP available within the knowledge management platform Organises the contribution of IP and knowledge assets to the central repository of Wipro and GCG and promotes reuse Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proposes new service offerings/capabilities and demonstrates value through innovation and subject matter expertise Provides on/off site training, demos to existing staff as needed. Develops process assets and other reusable artefacts based on learnings from projects Routinely connects with SMEs to ensure delivery approach considers downstream requirements Proactively participates in and suggests ideas for practice development initiatives Actively shares knowledge and points of view within the team and within relevant communities of interest Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of transformation engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Lead/actively contribute to the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Contributions to white papers/POVs/assets such as Repeatable IP, Frameworks & Methods Number of ideas generated and active contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Support GCG Account Lead/Account team to grow consulting service portfolio Number & $ value of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives Knowledge Management - Number of Assets owned and contributed to Consulting Central Mandatory Skills: Finastra Cash Management. Experience5-8 Years.

3-5 years of experience in Problem & Knowledge Manager ITIL framework knowledge and operational experience in Problem Management, Knowledge Management & Incident Management. Worked as Problem Coordinator with understanding of running Major Incident Management processes including producing MIRs, producing RCAs Well versed with various problem solving techniques like Pareto, FMEA, 5 Whys, Fish-Bone etc. Experience in defining processes and driving their maturity & providing delivery in multi-tower environments. Ensuring that all Service Towers interface into the overarching process framework & removal of SILOs Ensuring that all Resolver Teams and Service Towers that interface to the process understand their obligations when operating within the process Be responsible for maintaining a Problem Management Database including a Known Error Database Review & approve the knowledge article Coordinate with the technical teams to get the KB (Knowledge base) article update Mandatory Skills: Process Advisory. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: DevOps-Terraform. Experience5-8 Years.

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various areas Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff, build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc., Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Consistently agrees personal extensions with client Demonstrates developing network of relationships with clients and provides required intelligence/insights to solve clients business problems Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Anchors market research activities in chosen area of work Consistently plays a major role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Suggest ways to improve an engagement through leverage of tools, methods assets, information sources , IP available within the knowledge management platform Organises the contribution of IP and knowledge assets to the central repository of Wipro and GCG and promotes reuse Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proposes new service offerings/capabilities and demonstrates value through innovation and subject matter expertise Provides on/off site training, demos to existing staff as needed. Develops process assets and other reusable artefacts based on learnings from projects Routinely connects with SMEs to ensure delivery approach considers downstream requirements Proactively participates in and suggests ideas for practice development initiatives Actively shares knowledge and points of view within the team and within relevant communities of interest Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of transformation engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Lead/actively contribute to the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Contributions to white papers/POVs/assets such as Repeatable IP, Frameworks & Methods Number of ideas generated and active contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Support GCG Account Lead/Account team to grow consulting service portfolio Number & $ value of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives Knowledge Management - Number of Assets owned and contributed to Consulting Central Mandatory Skills: Business Change Consulting (OCM). Experience5-8 Years.

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various areas Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff, build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc., Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Consistently agrees personal extensions with client Demonstrates developing network of relationships with clients and provides required intelligence/insights to solve clients business problems Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Anchors market research activities in chosen area of work Consistently plays a major role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Suggest ways to improve an engagement through leverage of tools, methods assets, information sources , IP available within the knowledge management platform Organises the contribution of IP and knowledge assets to the central repository of Wipro and GCG and promotes reuse Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proposes new service offerings/capabilities and demonstrates value through innovation and subject matter expertise Provides on/off site training, demos to existing staff as needed. Develops process assets and other reusable artefacts based on learnings from projects Routinely connects with SMEs to ensure delivery approach considers downstream requirements Proactively participates in and suggests ideas for practice development initiatives Actively shares knowledge and points of view within the team and within relevant communities of interest Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of transformation engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Lead/actively contribute to the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Contributions to white papers/POVs/assets such as Repeatable IP, Frameworks & Methods Number of ideas generated and active contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Support GCG Account Lead/Account team to grow consulting service portfolio Number & $ value of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives Knowledge Management - Number of Assets owned and contributed to Consulting Central Mandatory Skills: Health Safety Security and Environment. Experience5-8 Years.

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various areas Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff, build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc., Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Consistently agrees personal extensions with client Demonstrates developing network of relationships with clients and provides required intelligence/insights to solve clients business problems Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Anchors market research activities in chosen area of work Consistently plays a major role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Suggest ways to improve an engagement through leverage of tools, methods assets, information sources , IP available within the knowledge management platform Organises the contribution of IP and knowledge assets to the central repository of Wipro and GCG and promotes reuse Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proposes new service offerings/capabilities and demonstrates value through innovation and subject matter expertise Provides on/off site training, demos to existing staff as needed. Develops process assets and other reusable artefacts based on learnings from projects Routinely connects with SMEs to ensure delivery approach considers downstream requirements Proactively participates in and suggests ideas for practice development initiatives Actively shares knowledge and points of view within the team and within relevant communities of interest Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of transformation engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Lead/actively contribute to the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Contributions to white papers/POVs/assets such as Repeatable IP, Frameworks & Methods Number of ideas generated and active contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Support GCG Account Lead/Account team to grow consulting service portfolio Number & $ value of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives Knowledge Management - Number of Assets owned and contributed to Consulting Central Mandatory Skills: SAP BASIS. Experience5-8 Years.

Job Purpose - The role is supposed to streamline service roadmap and start bringing in rigor that is at par with the new products that Kohler commercializes. The service roadmap will focus on bringing and refining offerings which shall: Engage Kohler customers and prospects and enmesh deeper in their homes and lives (move from bathrooms to kitchens, bedrooms, and common areas) through relevant categories. Plan for customer retention and create opportunities to cross sell and upsell. Bring methods, processes, calendarize and create KPIs to track various sales enabling and confidence building activities like plumber training, service camps etc. Present service as a differentiator, create stories/highlights and be embedded in regular Kohler content calendar. The incumbent shall be SPOC for the service function for all commercial functions (Sales, Channel Marketing, Product, and Field service teams) Roles & Responsibilities: Knowledge Management: Category specific knowledge to be sorted and organized in a repository for easy retrieval and dissemination. This shall include: Regular products Bathroom configurations Training Manuals Build Kohler Care: Logically organize all service offerings under the Umbrella of Kohler Care. Create verticals under Kohler Care Accompanying Elements: Pages on Kohler.co.in. Look, feel and attire of the service agents. Customer Outreach Program: Bring processes, Calendarize, and introduce KPIs to track efficacy of the customer outreach program. This will need to be achieved in sync with the BD, Sales, L&D, and Service teams. The outreach programs include: Plumber trainings Service Camps Specific Demos on need base for B2B Kohler Key Accounts Service Specific Communication: Curate content in collaboration with the Marcom team and ensure dissemination across relevant channels. This will include: Finalizing content strategy for service vertical in line with the entire repositioning plan of the service vertical. Create content calendar for social postings (organic/paid) Integrate relevant content in Kohler Catalogue Finalise service Branding elements across Kohler Dealers/Stores Post Sales CRM (Customer Retention Marketing): Create relevant customer clusters from the existing Kohler customer database. The customer clusters shall include Arch/ID, Retail, and B2B customers. Create a by-segment customer engagement plan. The plan to include: Strategies to cross and upsell. Exploit opportunities in the renovation market with existing Kohler customers and prospects. Finish the pilot and build up the Customer Engagement platform ‘Renew plus plan’ to be deployed across channels – Online D2C, Kohler dealers. Skills and Knowledge: Should have 6-8 years of relevant experience. Should have managed: Service Marketing Product marketing (Ideation to commercialization) Customer acquisition through multi-channel activations (Online + Offline). Should have done at least two out of the three roles mentioned above. Background in Quick Commerce (Zepto, Blinkit), Daily Grocery delivery services (Big basket, Milk Basket etc.), Customer Service/Acquisition in digital first brands (Noise, Boat etc.)

Key Responsibilities: Evangelism Strategy & Execution Design and implement evangelism programs aligned with business goals and market challenges. Deliver depth trainings to partners and sales teams to enhance product knowledge and selling capabilities. Conduct breadth trainings for end users to increase product adoption and awareness. Lead focused campaigns to deliver targeted messaging to specific audiences across digital and physical platforms. Training & Enablement Design, develop, and deliver training content (L100L300) in both virtual and in-person formats. Create and maintain facilitator guides, course outlines, and performance support materials. Conduct pilot sessions, gather feedback, and iterate for continuous improvement. Market Engagement & Influence Act as a product ambassador at events, webinars, and conferences. Collaborate with regional and global teams to cascade information and gather market insights. Influence customer perception by delivering compelling elevator pitches, demos, and storytelling. Measurement & Optimization Evaluate training effectiveness using performance metrics and feedback tools. Maintain a training dashboard and course maintenance plan. Provide insights to product, marketing, and sales teams based on field feedback and campaign outcomes. Required Skills & Qualifications: Bachelor’s degree in Business, Marketing, Technology, or a related field. 5+ years of experience in product evangelism, training, presales, or solution consulting. Strong understanding of cloud platforms, enterprise applications, and digital ecosystems. Experience with instructional design and training delivery methodologies. Excellent communication, presentation, and storytelling skills. Proficiency in digital collaboration tools and content creation platforms. Ability to translate complex technical features into customer-centric value propositions. Willingness to travel for in-person training and events. Preferred Qualifications: Professional certifications in Microsoft cloud platforms. Experience in delivering training or enablement programs across multiple geographies. Exposure to verticals such as Retail, BFSI, Manufacturing, Logistics, or Professional Services. Familiarity with data platforms, integration tools, and user experience frameworks. Experience working in high-compliance environments (e.g., ISO, CMMI-certified organizations). Recognition or participation in industry forums, communities, or partner programs.

Location : Bengaluru, India Reports To: Chief Customer Officer (CCO) Experience: 12-15+ years in customer success, customer support, or customer operations in B2B SaaS or enterprise tech environments About Exotel Exotel is one of Asia's largest and most trusted customer engagement platforms. From voice to SMS, WhatsApp to AI-led contact center intelligence, we help businesses deliver seamless, secure, and scalable conversations with their customers. As we grow, our focus remains on customer centricity, operational excellence, and smart automation to power the next generation of experiences. Role Overview We are seeking a strategic and execution-oriented Head of Customer Operations to lead the next phase of operational excellence at Exotel. This role will be central to driving Voice of Customer (VoC) programs, building scalable processes, leveraging AI and automation, and delivering predictable outcomes across the customer journey. You will work cross-functionally with Product, Technology, Growth, Customer Success, Delivery, and Support teams to build a tightly connected operating rhythm and ensure customer impact is front and center across the organization. Key Responsibilities 1. Champion Customer Centricity & Voice of the Customer Institutionalize structured VoC programs (NPS, CSAT, churn signals, journey pain points) across internal and cross-functional teams. Implement and leverage AI-driven sentiment analysis and conversation intelligence to identify systemic issues and opportunities. Drive closed-loop feedback mechanisms in collaboration with Product and Tech. 2. Build and Streamline Scalable Processes Audit and optimize core workflows across onboarding, support, renewals, and lifecycle management. Drive workflow automation, knowledge management, and intelligent escalation frameworks to reduce manual load and ensure consistency. Ensure documentation, SOPs, and training materials are up-to-date and aligned with team needs. 3. Define and Operationalize Metrics Set up input/leading indicators such as Time to Value (TTV), FCR, CSAT, SLA adherence, and proactive health signals. Build live dashboards and executive summaries that offer predictive insights into operational performance. Institutionalize a rhythm of business reviews across teams to track metrics, align priorities, and course-correct rapidly. 4. Leverage AI, Tools & Systems Work with Technology and Product teams to embed AI capabilities into onboarding, support, customer health and lifecycle management processes and systems. Evaluate tooling for efficiency (e.g., Salesforce, analytics layers) and ensure alignment across functions. Drive adoption of AI copilots, self-serve analytics, and process bots to improve responsiveness and reduce human error. 5. Lead Cross-functional Alignment Partner with Growth and Customer Success to align operational capacity with business pipeline and strategic accounts. Drive initiatives that unify team efforts around customer needs, revenue impact, and service delivery. 6. Deliver Strategic Projects Own and drive projects end-to-end from problem-statement to solution testing to scaling Partner with the Executive Team on customer-centric projects Actively takes an outside-in and external market view to steer projects What You Bring 10+ years experience with a blend of strategy, customer operations / experience / support with strong exposure to B2B SaaS environments. Demonstrated ability to build processes and implement tools, while simultaneously scale processes and systems in high-growth settings. Familiarity with AI use cases in customer operations-sentiment analysis, automation, predictive analytics. Strong data and program management skills, with experience in building operational dashboards and governance cadences. A strategic thinker who can zoom into details and zoom out to drive business impact. Why Exotel Be part of a mission-driven, customer-obsessed company trusted by the biggest names in business. Build future-ready operations at scale using a mix of tech, process excellence, and AI innovation. Collaborate with a passionate leadership team focused on long-term impact, continuous learning, and high ownership.

Morningstar Managed Investment Data Group is seeking a seasoned Talent Development Specialist to lead and support the development of our task force, to largely upskill our task force to fit into our exciting global operating model. In this position, you will be working with the senior MID leadership team across regions, to streamline talent development needs and focuses for the organization, create a roadmap and people development framework, and implement a variety of people training programs. This position is based in Mumbai and functionally reports to Associate Director, MID Program and Product Management in Chicago. It will be in the UK shift . - Work out the talent development strategy for the organization based on the understanding of business & organization strategy. - Create a roadmap and talent development framework to fulfill the talent development strategy. - Define and execute training programs within the MID organization, with a long-term focus on upskilling our task force as part of our Data 2025” vision. - Provide/deliver training or workshop in the global MID team to fulfill various people development needs (for example: working across border training/workshop). - Measure and report the effectiveness of training programs. - Facilitate orientation to new hires and support local and global onboarding processes through the employee talent lifecycle. - Partner with HR leaders and global data leaders to drive a consistent application and continuous evolvement of the Global Data Competency model. - Promote and keep updated on the market evolvement in terms of training tools (LinkedIn Learning, Trellis, etc.) and training practices (e.g. Artificial Intelligence). - Support employee engagement and DEI initiatives. Requirements : - 5+ years of professional work experience, including 2-3 years of relevant experience in the people development domain - Passionate about people development - Excellent strategic thinking skill - Ability to lead projects related to talent development/training - Ability to design and execute training programs and internal workshops for the organization's development needs - Strong interpersonal skills and ability to build effective partnerships with cross-functional, cross-geographical stakeholders - Open-minded and fearless self-starter with proven ability to handle multiple tasks in a fast-paced environment and can deliver high-performance results under pressure - A bachelor’s degree is required, and an advanced degree is preferred - Flexibility to work outside of the defined shift Morningstar is an equal opportunity employer

Note: Below less than 5 years profiles will be rejected. Work from office Face to face interview only. ServiceNow, CMDB, ITSM, HRSD, ITOM Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI Actions / UI policy / Access Control Lists, etc. Writing various Server side scripts like Script Includes, Business Rules etc. Configured License Management module for necessary Compliance check. Used ACLs for controlling the security mechanism in Service Now Domain Separation and designing the Process and data flow within various domains Experience with Web technologies/AJAX Developing Composite Service Requests within Service catalog Module Experience in different Integrations using web-services / MID Server, etc. Configuring complex reports Understanding and debugging of system logs. Experience in ServiceNow Discovery configuration and data management Exposure of REST API for Integration Should be able to provide solution for requirements from customers Should be able to provide effort estimate of requirements. Excellent communicate skills Experience working with Client, proactive approach, confidents Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor working and development knowledge of Service Now Virtual Agent( Topics,NLU) etc

Key Responsibilities: Assist in developing and maintaining HR knowledge content across our internal knowledge platform, ServiceNow. Collaborate with HR subject matter experts (SMEs/knowledge owners) to ensure content accuracy, completeness and relevancy Review and update content on a regular basis to reflect organizational and regulatory changes. Work with HR operations and digital teams to improve the usability and searchability of HR knowledge. Monitor employee feedback and usage metrics to identify gaps or areas for enhancement in knowledge content. Ensure consistent tone, format, and branding across all HR knowledge materials. Test new technical functionalities related to the knowledge management system to ensure they work as intended and provide feedback for improvements. Participate in knowledge audits and content lifecycle management initiatives Co-develop training materials for new user groups to ensure they understand how to effectively use the knowledge management system and adhere to guidelines Qualifications: Strong attention to detail and accuracy and a structured approach to managing information 1-3 years of experience in HR, knowledge management, content development, or related field (internships may be considered). Excellent collaboration and written and verbal communication skills. Ability to follow guidelines and maintain consistency. Proficiency in using knowledge management systems and tools, preferably ServiceNow Ability to test and evaluate new technical functionalities. Ability to collaborate cross-functionally and manage multiple priorities.

The Associate Project Automation Specialist III provides local project support for the Electronic Document Management System (EDMS), data ware-house, MasterPlant or other project automation technology used. These technical specialists provide basic end user project support, project configuration or special project modifications required for one or two systems. Provide technical configuration and office support for the MasterPlant technology in conjunction with the office Automation Manager Employ effective knowledge sharing behaviors in the use of Fluors knowledge management portals and communities Work with the Project Information Manager (PIM) to analyze any technical implementation or configuration issues for the MasterPlant technology Collaborate with a more senior Project Automation Specialist (PAS) to analyze and evaluate the MasterPlant technology support and implementation requirements Provide rudimentary end user project support, project setup, and configuration or special project modifications required for a limited number of automation technologies. Assist Information Technology (IT) in evaluating technology impact to Fluor infrastructure and systems Other duties as assigned

The Associate Project Automation Specialist II provides local project support for, MasterPlant or other project automation technology used. These technical specialists provide end user project support, project configuration, or special project modifications required for a limited number of systems. Provide technical configuration and office support for the MasterPlant technology in conjunction with the office Automation Manager Employ effective knowledge sharing behaviors in the use of Fluors knowledge management portals and communities Work with the Project Information Manager (PIM) to analyze any technical implementation or configuration issues for the MasterPlant technology Collaborate with a more senior Project Automation Specialist (PAS) to analyze and evaluate the MasterPlant technology support and implementation requirements Provide basic end user office support, project setup and configuration, or special project modifications required for the automation technology under the direction of a senior PAS Assist Information Technology (IT) in evaluating technology impact to Fluor infrastructure and systems Other duties as assigned

Position:IM-KM Contractor (Information Management and Knowledge Management) Close collaboration with and support to IM-KM Advisor Strategy Excellence Declassification of MC and Confidential documents, with initial focus on IGU DSR Labelling of documents and support NRD process, with initial focus on IGU DSR Migration of declassified (other relevant) documents to archival folders on SCoP Hub Migration of documents from old to new SharePoint As advised by IM-KM Advisor, support MC SharePoint creation and closure. . Education: Bachelor s Degree Total Years of Experience: 2 Years Knowledge of SharePoint and file management, with past evidence Awareness of broad principles of knowledge and information management Analytical proficiency Good communication skills

Job Description Job title: General Manager - P2Pu00A0 u00A0 Job Profile summary: u00A0 The T&E Lead grade 70 is responsible for guiding/leading Teams of T&E specialists, reviewing financial processes, overseeing market performance, u00A0 establishing internal controls, planning cost-saving strategies and managing team talent and performance to ensure compliance and operational excellence. u00A0 T&E Teams are responsible for managing the Travel & Entertainment related operational activities including Card Management/Administration u00A0 (P/M/Corporate and Travel Card) and Claim/Expense Management, covering card onboarding, maintenance, offboarding, debt recovery follow up, u00A0 T&E Expense audit and Consequence management. The role oversees operational performance, managing resources and performance metrics to achieve strategic objectives. u00A0 The role establishes ICS controls to ensure regulatory compliance and accuracy in the procurement and payment cycle. Key Areas of Responsibility: u2022 Leading and provide advanced guidance/leading to multiple Teams of T & E specialists, ensuring their activities align with established company policies and procedures, supporting their development and resolving any issues within the framework of these guidelines. u2022 Card Management/Administration (P/M/Corporate and Travel Card) and Claim/Expense Management u00A0 u2022 Oversees the operational performance within the market, ensuring effective management of resources, processes, and performance metrics to achieve operational excellence and meet strategic objectives. u2022 Establishes the ICS (Internal Control Systems) controls within the T&E scope to ensure that all processes adhere to regulatory standards, mitigate risks effectively, and maintain accuracy and throughout the procurement and payment cycle. u2022 Designs departmental directives and prepares teams on new directives and policies by effectively communicating u00A0 changes, providing comprehensive training sessions, and ensuring thorough understanding and compliance. u2022 Plans cost-saving opportunities, develops implementation strategies by assessing current expenditures, detecting inefficiencies, and implementing improvements to maximize Financial performance. u2022 Guides and mentors the team, actively contributing to employee selection, performance management, compensation management, career development, and overseeing operational processes. u2022 Manages talent across the team, while driving employee selection, performance management, compensation management, career development, and ensuring effective operational management. u2022 Support in case of escalations from employees/market stakeholders Preferred Qualifications Minimum 8 years of experience with Bachelor's OR Minimum 5 years of experience with Master's in areas such as Vendor Management, Compliance and Controls, Data Analysis, Supply Chain Management, Contract Management or equivalent Preferred skills: u2022 Continuous Improvement u2022 Due Diligence u2022 Knowledge Management u2022 Risk Assessments u2022 People Management u2022 Regulatory Compliance u2022 KPI Monitoring and Reporting u2022 Management Reporting u2022 Financial Acumen u2022 Strategic Planning u2022 Internal Controls & Risk Evaluation u2022 Operations Management u2022 Performance Management (PM) u2022 Customer Relationship Management (CRM) u2022 Excellent English in in written and verbal communication u2022 Financial / Managerial level proficiency u2022 Proficient in stakeholder management to achieve strategic goals u2022 Strong analytical skills to drive informed decision-making u2022 Build and leverage a robust professional network u2022 Communicate effectively to influence and engage others u2022 Mastering conflict management ensures that disputes are resolved constructively u2022 Effective Change Management How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companyu2019s facilities. Field roles are most effectively done outside of the companyu2019s main facilities, generally at the customersu2019 or suppliersu2019 locations. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. u2022 Learn more about . u2022 Discover . u2022 Learn more about . If youu2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes and for that, we need you to join us.. The Team:. Corporate Programs & Engagement is a strategic team within the President’s organization (supporting the executive leadership team) that incubates and executes strategic cross-functional programs from an end-to-end Celonis perspective.. As part of this mandate, we are building a new Knowledge Management function to strengthen how Celonis creates, captures, organizes, and shares institutional knowledge across the company. This capability will play a critical role in supporting cross-functional collaboration, reducing duplication, and enabling faster, more informed decision-making. By designing scalable systems, establishing best practices, and cultivating a culture of knowledge sharing, the Knowledge Management function will become a strategic enabler of execution and innovation across Celonis. It will ensure that the right knowledge reaches the right people at the right time—driving efficiency and continuity across all levels of the organization.. The Role:. We are looking for an experienced Head of Knowledge Management to build and lead our Knowledge Management (KM) function. In this role, you will develop and implement a KM strategy for Celonis, establish best practices for capturing, organizing, and sharing knowledge, and drive a cultural transformation toward a knowledge-driven organization.. You will play a critical role in ensuring that employees and customers have access to the right knowledge, at the right time, in the right format—leveraging cutting-edge technologies, including AI, to optimize knowledge discovery and utilization.. Key Responsibilities:. Strategic Leadership. Develop and execute a global KM strategy that aligns with business objectives.. Build and lead a small but mighty KM team to drive key initiatives.. Partner with cross-functional teams (PnE, GTM, G&A) to embed KM best practices across the organization.. Collaborate with leadership and functional content champions to ensure KM efforts support broader company goals.. Establish a global governance model to ensure knowledge assets remain current, accurate, and accessible.. Knowledge Creation & Management Standards. Define and implement standardized processes for knowledge creation, tagging, storage, and access.. Develop a clear framework for organizing and classifying knowledge assets to enhance discoverability.. Ensure compliance with security, data privacy, and retention policies (e.g., GDPR, SOC2).. Knowledge Capture & Retention. Implement structured methods to identify and retain critical knowledge.. Develop processes for updating and consolidating knowledge across teams.. Work with stakeholders to curate and validate high-quality knowledge assets.. Knowledge Accessibility. Define strategies to ensure stakeholders can easily find and access relevant knowledge in a timely manner.. Leverage AI and automation to enhance knowledge discoverability and personalization.. Technology & Innovation. Drive the selection, implementation, and adoption of KM tools and technologies to streamline knowledge sharing, in coordination with existing tool owners and IT.. Develop a technology roadmap to ensure seamless integration of KM solutions into existing business processes.. Leverage AI-powered search, tagging, and recommendation engines to enhance knowledge access.. Change Management & Cultural Transformation. Work with Celonis departments to foster a culture of knowledge sharing and collaboration.. Work with internal Enablement teams to develop training programs and onboarding frameworks to upskill employees on KM best practices.. Establish knowledge-sharing communities and forums to encourage peer-to-peer collaboration.. Work with Celonis departments to implement change management strategies to drive adoption and address resistance.. Measurement & Continuous Improvement. Define and monitor key metrics to evaluate the impact and effectiveness of KM initiatives.. Continuously refine KM strategies based on data, user feedback, and business needs.. Qualifications & Experience. 8+ years of experience in knowledge management within SaaS, consulting, or technology-driven environments.. Proven success in leading KM initiatives and driving technology adoption.. Expertise in AI-driven knowledge management and automation.. Experience in project management, governance, and compliance related to knowledge assets.. Exceptional change management and stakeholder engagement skills.. Excellent communication and leadership abilities with a global mindset.. Fluent in spoken and written English, with strong presentation skills.. What Celonis Can Offer You:. Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.. Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.. Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more.. Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.. Connect and Belong: Find community and support through dedicated inclusion and belonging programs.. Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.. Collaborate Globally: Join a dynamic, international team of talented individuals.. Empowered Environment: Contribute your ideas in an open culture with autonomous teams.. About Us:. Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.. Get familiar with the Celonis Process Intelligence Platform by watching this video.. Celonis Inclusion Statement:. At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard that's when creativity and innovation happen.. Your Privacy:. Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices. By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.. Please be aware of common job offer scams, impersonators and frauds. Learn more here.. Show more Show less

ABOUT US Bain & Company is a global consultancy that helps the worlds most ambitious change makers define the future Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling todays urgent challenges in education, racial equity, social justice, economic development and the environment Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry, WHO YOULL WORK WITH Youll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and youll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities, ?Practices? are how we group and organize our solutions and products based on our clientsindustry or business function Theyre integral to how we win and deliver results to our clients and are a key strategic priority within our firm The Knowledge Management team is critical to harnessing the best of our consulting staffsindividual and collective expertise, making it possible for us to deliver extraordinary results for our clients, The Strategy & Transformation (S&T) Practice helps Bains clients achieve full potential by developing breakthrough strategies with a concrete path to deliver results Within the S&T Practice, there are specialized teams aligned with our core Solutions The person in this role will join the Results Delivery (Change Management) & Full Potential Transformation solution team, working side-by-side other Knowledge team and Practice members, WHAT YOULL DO Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations Provide value-added front-line support to case teams by sharing curated ?best of? Bain content, experience and perspectives Identify and connect experts within the Bain network to consulting teams Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge Develop and package summary documents and provide updated or bespoke analysis Lead the capture and sharing of the practice knowledge base Capture and process knowledge onto our global intranet platform from client development and case team efforts Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base Communicate with case teams and practice affiliates to understand work and solicit most relevant content Manage metadata to facilitate user searching Manage inputs to improve advanced analytics and AI output Package and codify our best thinking into insights Collaborate with practice team members to fill content gaps through new product development and deployment Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared Oversee Knowledge Associate in managing and maintaining the knowledge base Use AI tools to accomplish portions of the role Experiment with new and existing AI tools to improve work processes Contribute to the development and execution of the practice strategy Analyze, understand and interpret underlying drivers of practice performance Support content planning and logistics for annual practice meetings Drive practice affiliate engagement, including preparation for experience-sharing calls and publications Actively contribute to the practice and broader PPK team Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives Assign, review, and provide feedback on junior practice members work, who are often located in another Bain office Manage day to day workplan for junior team members and provide coaching and development ABOUT YOU BA or equivalent undergraduate degree with strong academic credentials, MBA degree is a plus, Preferred 4+ years of professional experience Youre intellectually curious about change management and strategy execution You have strong analytical abilities and experience bringing innovative and ?outside the boxapproaches to problem solving You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities Attentive to detail and very organized Youre known for your high-quality work You are a regular user of AI tools and have a growth mindset about their use You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming Superior customer service attitude You keep a positive mindset and high levels of energy and enthusiasm Strong communication and presentation skills You can engage with senior business executives and team with colleagues across the globe and in different time zones Strong proficiency in Microsoft Excel, PowerPoint, and Word WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility We are currently ranked the #1 consulting firm on Glassdoors Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years We believe that diversity, inclusion and collaboration is key to building extraordinary teams We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parent

? KM Process Ownership: Assist in embedding KM practices into the project lifecycle by working closely with PMO, Product, Support and Consulting teams ? Repository Management: Maintain and update internal knowledge repositories across verticals Consulting, Managed Services, Implementation, and Support ? Documentation Coordination: Work with business teams to build processes that ensure timely creation, standardization, and structuring of project documentation (e-g , specs, SOPs, playbooks, troubleshooting guides) ? KM SPoC Support: Act as a liaison with Project KM SPOCs to track document readiness and sign-off across the project lifecycle ? Content Structuring: Support creation and ongoing maintenance of document templates, checklists, and guidance materials for internal and client-facing use ? Process Mapping & Gap Analysis: Analyze existing documentation processes, identify gaps, and recommend improvements ? Cross-Team Collaboration: Collaborate with business analysts, product owners, and support leads to capture reusable knowledge from projects and client engagements ? KM Adoption & Training: Assist in internal awareness initiatives, training programs, and engagement drives to promote KM practices ? Data & Metrics: Design, track and report documentation health and KM metrics to senior stakeholders ? Tool Integration: Support knowledge integration with tools like Google Drive, Jira, Confluence, and Zendesk, working closely with IT as needed

ABOUT US Bain & Company is a global consultancy that helps the worlds most ambitious change makers define the future Across 59 offices in 37 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise and insight to organizations tackling todays urgent challenges in education, racial equity, social justice, economic development and the environment Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry, WHO YOULL WORK WITH Youll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and youll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities ?Practices? are how we group and organize our solutions and products based on our clientsindustry or business function Theyre integral to how we win and deliver results to our clients and are a key strategic priority within our firm The Knowledge Management team is critical to harnessing the best of our consulting staffsindividual and collective expertise, making it possible for us to deliver extraordinary results for our clients, You will join the Performance Improvement practice, a global capability that cuts across all of Bains industries Its comprised of company-wide Accelerated Performance Transformations, and functional and cross-functional excellence in Operations (Procurement, Supply chain, Manufacturing), Corporate Support and Service Operations The practice is one of the fastest growing segments at Bain, The Performance Improvement practice is seeking a candidate for our Accelerated Performance Transformations solution team, WHAT YOULL DO Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations Provide value-added front-line support to case teams by sharing curated ?best of? Bain content, experience and perspectives Identify and connect experts within the Bain network to consulting teams Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge Develop and package summary documents and provide updated or bespoke analysis Lead the capture and sharing of the practice knowledge base Capture and process knowledge onto our global intranet platform from client development and case team efforts Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base Communicate with case teams and practice affiliates to understand work and solicit most relevant content Manage metadata to facilitate user searching Manage inputs to improve advanced analytics and AI output Package and codify our best thinking into insights Collaborate with practice team members to fill content gaps through new product development and deployment Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared Oversee Knowledge Associate in managing and maintaining the knowledge base Use AI tools to accomplish portions of the role Experiment with new and existing AI tools to improve work processes Contribute to the development and execution of the practice strategy Analyze, understand and interpret underlying drivers of practice performance Support content planning and logistics for annual practice meetings Drive practice affiliate engagement, including preparation for experience-sharing calls and publications Actively contribute to the practice and broader PPK team Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives Assign, review, and provide feedback on junior practice members work, who are often located in another Bain office Manage day to day workplan for junior team members and provide coaching and development ABOUT YOU BA or equivalent undergraduate degree with strong academic credentials, MBA will be a plus, Preferred 4+ years of professional experience Youre intellectually curious about change management and strategy execution You have strong analytical abilities and experience bringing innovative and ?outside the boxapproaches to problem solving You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities Attentive to detail and very organized Youre known for your high-quality work You are a regular user of AI tools and have a growth mindset about their use You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming Superior customer service attitude You keep a positive mindset and high levels of energy and enthusiasm Strong communication and presentation skills You can engage with senior business executives and team with colleagues across the globe and in different time zones Strong proficiency in Microsoft Excel, PowerPoint, and Word WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility We are currently ranked the #1 consulting firm on Glassdoors Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years We believe that diversity, inclusion and collaboration is key to building extraordinary teams We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parent