659 Knowledge Management Jobs - Page 16

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles & responsibilities: Independently handle clients and client calls establish self as a valued partner. Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Build domain expertise and lead from the front. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Functional & Technical Skills: Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/MBA/PGDM 3 to 5 years of experience and knowledge of Investment Banking Operations. Should be good with logical and quantitative abilities to derive information from data.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles & responsibilities: Independently handle clients and client calls establish self as a valued partner. Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Build domain expertise and lead from the front. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Functional & Technical Skills: Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/MBA/PGDM 3 to 5 years of experience in handling a team of minimum of 10 members and has good experience and knowledge of KYC, AML, and Due Diligence Ability to manage and complete specific tasks with minimal direction Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Willingness to continuously learn, upgrade skills and stay relevant to business demands Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team. Should be good with logical and quantitative abilities to derive information from data.

Job Title -Finance- KYC- Senior Process Manager Job location Pune / Mumbai Shift TimingsAPAC (6 A.M to 3 P.M) /EMEA (1 P.M to 10 P.M.) / NIGHT (6:30 A.M to 3:30 P.M)|Reports to|Travel : Specialism - KYC, AML, Due Diligence As part of our KYC leadership team, you will be directly working with clients to understand long term strategic and mid-term business goals.This role will include the understanding and implementation of KYC lifecycle. You will be able to lead, understand and manage end to end KYC process with basics, KYC review, periodic refresh and remediation. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. The ideal candidate should possess strong business understanding of finance industry with special focus on KYC lifecycle, AML, Due Diligence, periodic refresh, KYC review, and remediation. Theyshould have complete knowledge on ultimate beneficiary ownership, source of fund/income, PEP reviews, negative alert review, and sanctioned countries. They should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. They e should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team. KYC- Senior Process Manager-Responsibilities Take leadership role independently managing back office operations Client Management establish self as a valued partner and work closely to achieve goals defined Independently handle all client escalations and lead mitigation steps to prevent future escalations Manage team of 50 plus people training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Lead various quality initiatives across processes managed Responsible for Business continuity, transformation and various audits Minimum Qualifications- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) 9 to 13 years of experience in handling team of minimum 50 members and has good experience and knowledge ofKYC, AML, Due Diligence. Should be able to understand, manage and calculate risks. Should be good with logical and quantitative abilities. Preferred Qualifications- Ability to manage and complete specific tasks with minimal direction Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Willingness to continuously learn, upgrade skills and stay relevant to business demands Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles & responsibilities: Independently handle clients and client calls establish self as a valued partner. Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Build domain expertise and lead from the front. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Functional & Technical Skills: Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/MBA/PGDM 3 to 5 years of experience in handling a team of minimum of 10 members and has good experience and knowledge of KYC, AML, and Due Diligence Ability to manage and complete specific tasks with minimal direction Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Willingness to continuously learn, upgrade skills and stay relevant to business demands Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team. Should be good with logical and quantitative abilities to derive information from data.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles & responsibilities: Independently handle clients and client calls establish self as a valued partner. Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Build domain expertise and lead from the front. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Functional & Technical Skills: Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/MBA/PGDM 3 to 5 years of experience in handling a team of minimum of 10 members and has good experience and knowledge of KYC, AML, and Due Diligence Ability to manage and complete specific tasks with minimal direction Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Willingness to continuously learn, upgrade skills and stay relevant to business demands Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team. Should be good with logical and quantitative abilities to derive information from data.

Job TitleSA LocationMumbai / Pune Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings:APAC , EMEA , NAM Roles & Responsibilities This role will include the understanding and implementation of the KYC lifecycle. He/she would be responsible for opening, amending, reviewing and exiting clients according to established policies and procedures, and also review clients transactions to detect and report either proposed or completed unusual transactions. Key responsibilities include: Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients Escalate issues to client and internal managers to bring issues to their attention promptly Independently handle clients and client calls establish self as a valued partner Help knowledge management endeavor by sharing process knowledge and best practices within the teams Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents Have a thorough understanding of the clients business and related parties to monitor clients activities for unusual transactions Perform further investigation on identified suspicious client and clients transactions and report to KYC/AML compliance officer Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 2 to 4 years of experience and knowledge of KYC, AML, and Due Diligence Should be able to understand, manage and calculate risks Should be good with logical and quantitative abilities

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Specialism KYC, AML, Due Diligence PM Roles & responsibilities: Specialism - KYC, AML, Due Diligence KYC- Process Manager-Responsibilities Independently handle clients and client calls establish self as a valued partner. Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Build domain expertise and lead from the front. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Minimum Qualifications- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM) 6 to 9 years of experience in handling team of minimum 25 members and has good experience and knowledge of KYC, AML, Due Diligence. Should be able to understand, manage and calculate risks. Should be good with logical and quantitative abilities. Preferred Qualifications- Ability to manage and complete specific tasks with minimal direction Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Willingness to continuously learn, upgrade skills and stay relevant to business demands Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

Job TitleSA LocationMumbai / Pune Skill- End to end KYC, Periodic Review, AML, and Due Diligence Shift Timings:APAC , EMEA , NAM Roles & Responsibilities This role will include the understanding and implementation of the KYC lifecycle. He/she would be responsible for opening, amending, reviewing and exiting clients according to established policies and procedures, and also review clients transactions to detect and report either proposed or completed unusual transactions. Key responsibilities include: Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients Escalate issues to client and internal managers to bring issues to their attention promptly Independently handle clients and client calls establish self as a valued partner Help knowledge management endeavor by sharing process knowledge and best practices within the teams Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents Have a thorough understanding of the clients business and related parties to monitor clients activities for unusual transactions Perform further investigation on identified suspicious client and clients transactions and report to KYC/AML compliance officer Qualification and Skills Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM). 2 to 4 years of experience and knowledge of KYC, AML, and Due Diligence Should be able to understand, manage and calculate risks Should be good with logical and quantitative abilities eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles & responsibilities: Experience in experience in manual brokerage or electronic brokerage platforms such as Atlantis, GMI etc Escalate issues to client and internal managers to bring issues to their attention promptly Independently handle clients and client calls establish self as a valued partner Help knowledge management endeavour by sharing process knowledge and best practices within the teams Have a thorough understanding of the clients business and related parties to monitor clients activities for unusual transactions Functional & Technical Skills: Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/MBA/PGDM 3 to 5 years of experience in handling a team of a minimum of 20 members with experience in experience in manual brokerage or electronic brokerage platforms such as Atlantis, GMI etc. and an overall experience of 6 to 10 years

TO contribute TO a project ON a given technology OR domain AND remain abreast WITH developments IN that technology OR domain Basis the expertise, support the evaluation OF the impact OF technology ON existing technology AND systems Be involved IN designing systems Assess the effectiveness OF technology resources already IN use OR OF NEW systems that are being implemented WORK ON the impact OF changes AND modification OF systems Ensure the optimization, validation, AND approval OF technology application TO customer products Fully understand ALL relevant customer technical requirements, processes, procedures, limitations AND CONSTRAINTS AS well AS TechMs technology, resources, capabilities, limitations AND constraints WORK WITH the project team TO identify AND harness technical resources AND capabilities required TO deliver production AND quality metrics AS defined BY customers Guide technical team through project implementation phase Perform ALL activities related TO maintaining successful knowledge management including re usage, accuracy AND efficiency Promote team WORK, motivate, mentor AND develop subordinates Provide application production support AS per process /RACI (Responsible, Accountable, Consulted AND Informed) Matrix

To assist the Project Manager in ensuring successful monitoring, tracking and completion of all activities associated with a particular software lifecycle phase by guiding the assigned teamPrincipal Accountabilities Lead project development, production support or maintenance activities, as assigned Ensure timesheets and invoicing processes are completed on or before the deadline Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated Create functional and technical specification documents Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines Ensure analysts adhere to SLAs/KPIs/OLAs Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms Lead and ensure project compliance with Software Quality Processes and within timelines Draft initial charter and project plan and create and review functional and technical specification documents Monitor, track and analyse project control metrics Review and consolidate status reports for assigned activity or phase and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency Serve as the single point of contact for the team to the project stakeholders Promote team work, motivate, mentor and develop subordinates Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix

TO contribute TO a project ON a given technology OR domain AND remain abreast WITH developments IN that technology OR domain Basis the expertise, support the evaluation OF the impact OF technology ON existing technology AND systems Be involved IN designing systems Assess the effectiveness OF technology resources already IN use OR OF NEW systems that are being implemented WORK ON the impact OF changes AND modification OF systems Ensure the optimization, validation, AND approval OF technology application TO customer products Fully understand ALL relevant customer technical requirements, processes, procedures, limitations AND CONSTRAINTS AS well AS TechMs technology, resources, capabilities, limitations AND constraints WORK WITH the project team TO identify AND harness technical resources AND capabilities required TO deliver production AND quality metrics AS defined BY customers Guide technical team through project implementation phase Perform ALL activities related TO maintaining successful knowledge management including re usage, accuracy AND efficiency Promote team WORK, motivate, mentor AND develop subordinates Provide application production support AS per process /RACI (Responsible, Accountable, Consulted AND Informed) Matrix

TO contribute TO a project ON a given technology OR domain AND remain abreast WITH developments IN that technology OR domain Basis the expertise, support the evaluation OF the impact OF technology ON existing technology AND systems Be involved IN designing systems Assess the effectiveness OF technology resources already IN use OR OF NEW systems that are being implemented WORK ON the impact OF changes AND modification OF systems Ensure the optimization, validation, AND approval OF technology application TO customer products Fully understand ALL relevant customer technical requirements, processes, procedures, limitations AND CONSTRAINTS AS well AS TechMs technology, resources, capabilities, limitations AND constraints WORK WITH the project team TO identify AND harness technical resources AND capabilities required TO deliver production AND quality metrics AS defined BY customers Guide technical team through project implementation phase Perform ALL activities related TO maintaining successful knowledge management including re usage, accuracy AND efficiency Promote team WORK, motivate, mentor AND develop subordinates Provide application production support AS per process /RACI (Responsible, Accountable, Consulted AND Informed) Matrix

To manage complex customer projects from design and development to production with end to end delivery responsibility; ensuring delivery excellence and customer delight. Interface and engage with customers at a strategic level, ensuring that not only the current project requirements are met but forecast needs or issues that may arise and devise ways to address those proactively. Ensure that all customer feedback processes are completed on time. Ensure overall program lifecycle deployment by defining resources and schedules for program implementation. Influence customer perception positively and contribute to relationship management and drive account farming. Also provide overall management guidance to the team. Oversee the launch of multiple projects from concept to delivery, aligning with various stakeholders and communicating effectively with multi country multi culture teams. Contribute to the industrialization drive of the company. Create a program level culture of giving the customer more for less. Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis. Ensure overall program delivery is within the budget, up to the quality standards and as per the program delivery timelines. Ensure that both internal as well as client driven quality and compliance norms are met. Ensure complete contract management, including profitability and other parameters across multiple projects. Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post project knowledge management related actions. Ensure that going forward the best practices become a part of the standard process. Create and maintain program level dashboards to enable effective project management. Promote team work, motivate, mentor, develop subordinates and manage any conflicts within the teams. Align with the multiple units across company and offshore and onsite teams for creating effective value chain for the customers. Ensure that skillsets in the team are built with the necessary certification. Play the role of the Mentor and Coach to the team, sometimes working with many levels down, to both assess and develop their technical/professional capabilities.

We are seeking an experienced Senior Developer specializing in ServiceNow HRSD to join our team The candidate will serve as the subject matter expert in ServiceNow HRSD platform, Service Portal, integrations, and reporting Responsibilities include designing, developing, troubleshooting, and maintaining ServiceNow HRSD modules like Case Management, Knowledge Management, HR Agent Workspace, Service Portal, and more The candidate should have strong experience in application development lifecycle, excellent technical troubleshooting and communication skills, and a proactive approach towards stakeholder management Immediate joiners with excellent technical and project management skills are preferred Location options include Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, and Coimbatore

To assist the Project Manager in ensuring successful monitoring, tracking and completion of all activities associated with a particular software lifecycle phase by guiding the assigned teamPrincipal Accountabilities: Lead project development, production support or maintenance activities, as assigned Ensure timesheets and invoicing processes are completed on or before the deadline Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated Create functional and technical specification documents Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines Ensure analysts adhere to SLAs/KPIs/OLAs Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms Lead and ensure project compliance with Software Quality Processes and within timelines Draft initial charter and project plan and create and review functional and technical specification documents Monitor, track and analyse project control metrics Review and consolidate status reports for assigned activity or phase and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency Serve as the single point of contact for the team to the project stakeholders Promote team work, motivate, mentor and develop subordinates Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

Oversee billing workflows, billing accuracy, compliance with payer and regulatory guidelines. SME in Practice Mgt (PM), Billing, PM software, payer portals, clearinghouses. POC & supports project mgt for billing onboarding for new practices in RCM

TO contribute TO a project ON a given technology OR domain AND remain abreast WITH developments IN that technology OR domain Basis the expertise, support the evaluation OF the impact OF technology ON existing technology AND systems Be involved IN designing systems Assess the effectiveness OF technology resources already IN use OR OF NEW systems that are being implemented WORK ON the impact OF changes AND modification OF systems Ensure the optimization, validation, AND approval OF technology application TO customer products Fully understand ALL relevant customer technical requirements, processes, procedures, limitations AND CONSTRAINTS AS well AS TechMs technology, resources, capabilities, limitations AND constraints WORK WITH the project team TO identify AND harness technical resources AND capabilities required TO deliver production AND quality metrics AS defined BY customers Guide technical team through project implementation phase Perform ALL activities related TO maintaining successful knowledge management including re usage, accuracy AND efficiency Promote team WORK, motivate, mentor AND develop subordinates Provide application production support AS per process /RACI (Responsible, Accountable, Consulted AND Informed) Matrix

Key Responsibilities: Training Program Development: Design and develop comprehensive training modules that align with the organization's engineering objectives. Create technical training materials, manuals, and e-learning content. Ensure the training program covers the latest engineering technologies, best practices, safety standards, and company-specific tools and processes. Training Delivery: Conduct technical training sessions (both classroom and on-the-job) for engineers and other technical staff. Lead hands-on training, workshops, and seminars on complex engineering topics. Evaluate participants progress through assessments, quizzes, and practical exercises. Needs Assessment and Program Evaluation: Collaborate with department heads and team leads to identify skill gaps and specific training needs. Continuously assess the effectiveness of training programs and gather feedback from participants to make improvements. Analyze performance metrics and suggest necessary modifications to the training approach. Technical Support and Troubleshooting: Provide technical guidance and support to engineers during the training process. Offer post-training assistance and follow-up support to ensure successful knowledge transfer. Troubleshoot and resolve any technical issues encountered by employees during or after training sessions. Knowledge Management: Maintain an up-to-date library of training resources, manuals, and technical documents. Ensure all training content is relevant, accurate, and aligned with industry standards. Regularly update training materials based on the latest engineering trends and technology. Documentation and Reporting: Prepare detailed reports on training activities, progress, and outcomes for management. Maintain records of employee participation, performance, and completion of training programs.

TO assist the Project Manager IN ensuring successful initiation, planning, execution, control AND completion OF a module through monitoring, tracking AND analyzing module control metrics. Lead module development, production support AND maintenance activities. Ensure timesheets AND invoicing processes are completed ON OR before the deadline. Lead the customer interface FOR the module ON an everyday basis, proactively addressing ANY issues before they are escalated. CREATE functional AND technical specification documents. Track OPEN tickets/ incidents IN queue AND allocate tickets TO resources AND ensure that the tickets are closed within the deadlines. Ensure analysts adhere TO SLAs/KPIs/OLAs. Ensure that ALL IN the delivery team, including self, are constantly thinking OF ways TO DO things faster, better OR IN a more economic manner. Lead AND ensure project compliance WITH Software Quality Processes AND within timelines. Draft INITIAL charter AND module plan, CREATE AND review functional AND technical specification documents. Monitor, track AND analyse module control metrics. Review AND consolidate module status reports, lead AND perform ALL activities related TO maintaining successful knowledge management including re usage, accuracy AND efficiency. Serve AS the single point OF contact FOR the team TO the project stakeholders. Promote team WORK, motivate, mentor AND develop subordinates. Provide application production support AS per process /RACI (Responsible, Accountable, Consulted AND Informed) Matrix.

TO contribute TO a project ON a given technology OR domain AND remain abreast WITH developments IN that technology OR domain. Basis the expertise, support the evaluation OF the impact OF technology ON existing technology AND systems Be involved IN designing systems. Assess the effectiveness OF technology resources already IN use OR OF NEW systems that are being implemented. WORK ON the impact OF changes AND modification OF systems. Ensure the optimization, validation, AND approval OF technology application TO customer products. Fully understand ALL relevant customer technical requirements, processes, procedures, limitations AND CONSTRAINTS AS well AS TechMs technology, resources, capabilities, limitations AND constraints. WORK WITH the project team TO identify AND harness technical resources AND capabilities required TO deliver production AND quality metrics AS defined BY customers Guide technical team through project implementation phase. Perform ALL activities related TO maintaining successful knowledge management including re usage, accuracy AND efficiency. Promote team WORK, motivate, mentor AND develop subordinates. Provide application production support AS per process /RACI (Responsible, Accountable, Consulted AND Informed) Matrix.

To ensure successful initiation, planning, execution, control and completion of a small or a less complex project through monitoring, tracking and analyzing project control metrics. Lead project development, production support and maintenance activities. Ensure timesheets and invoicing processes are completed on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLAs/KPIs/OLAs. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in an economic manner. Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms. Lead and ensure project complies with Software Quality Processes and is adhering to the defined timelines. Draft initial charter and project plan, create and review functional and technical specification documents. Monitor, track and analyse project control metrics. Review and consolidate project (over all the modules) status reports and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency. Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.

To contribute to a project on a given technology or domain and remain abreast with developments in that technology or domain. Basis the expertise support the evaluation of the impact of technology on existing technology and systems Principal Accountabilities Be involved in designing systems. Assess the effectiveness of technology resources already in use or of new systems that are being implemented. Work on the impact of changes and modification of systems. Ensure the optimization validation and approval of technology application to customer products. Fully understand all relevant customer technical requirements processes procedures limitations and constraints as well as TechMs technology resources capabilities limitations and constraints. Work with the project team to identify and harness technical resources and capabilities required to deliver production and quality metrics as defined by customers Guide technical team through project implementation phase. Perform all activities related to maintaining successful knowledge management including re usage accuracy and efficiency. Promote team work motivate mentor and develop subordinates. Provide application production support as per process/RACI (Responsible Accountable Consulted and Informed) Matrix. Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

TO contribute TO a project ON a given technology OR domain AND remain abreast WITH developments IN that technology OR domain. Basis the expertise, support the evaluation OF the impact OF technology ON existing technology AND systems Be involved IN designing systems. Assess the effectiveness OF technology resources already IN use OR OF NEW systems that are being implemented. WORK ON the impact OF changes AND modification OF systems. Ensure the optimization, validation, AND approval OF technology application TO customer products. Fully understand ALL relevant customer technical requirements, processes, procedures, limitations AND CONSTRAINTS AS well AS TechMs technology, resources, capabilities, limitations AND constraints. WORK WITH the project team TO identify AND harness technical resources AND capabilities required TO deliver production AND quality metrics AS defined BY customers Guide technical team through project implementation phase. Perform ALL activities related TO maintaining successful knowledge management including re usage, accuracy AND efficiency. Promote team WORK, motivate, mentor AND develop subordinates. Provide application production support AS per process /RACI (Responsible, Accountable, Consulted AND Informed) Matrix.

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team Deliver Delivery Management Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter Delivery Management operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects Delivery Management Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix Team Management Team attrition %, Employee satisfaction score Mandatory Skills: IT Operations Management. Experience: 8-10 Years.