2307 Knowledge Management Jobs - Page 20

As a ServiceNow Developer at NTT DATA, you will play a crucial role in providing technical support throughout all project phases. Your responsibilities will include: - Developing project estimates and reviewing solution designs - Creating and reviewing documentation - Conducting peer code reviews Your expertise will be focused on ServiceNow CMDB and Discovery, with a strong knowledge of system design and development within Service Oriented architecture and web services integration, including REST, SOAP, WSDL, and JAXWS. Additionally, you will have: - Extensive experience in CSM implementations (Case Management) - Proficiency in service portal customizations - Knowledge of Order Management - ...

You will be joining a dynamic team focused on driving operational excellence in loan servicing by leveraging your expertise in financial systems to lead and innovate. You will be part of a collaborative environment that values growth and development. **Key Responsibilities:** - Supervise loan setup and servicing processes. - Monitor team performance and ensure SLA compliance. - Implement strategic objectives aligned with global operations. - Ensure adherence to controls and escalate risks. - Comply with audit and compliance regulations. - Handle complex process queries and provide expertise. - Manage client transitions and system enhancements. - Address process escalations promptly. - Mainta...

As an Infoscion, your day-to-day responsibilities will include: - Interfacing with clients to resolve quality assurance issues and ensure high customer satisfaction. - Understanding requirements, creating and reviewing designs, validating architecture, and ensuring high levels of service offerings in the technology domain. - Participating in project estimation, providing inputs for solution delivery, conducting technical risk planning, performing code reviews, and unit test plan reviews. - Leading and guiding teams to develop optimized high-quality code deliverables, continual knowledge management, and adherence to organizational guidelines and processes. - Contributing significantly to buil...

Skill: Knowledge Management+Video SOP Experience: 2+ Years Location: Gurugram, Bangalore Notice Period: Immediate - 15 Days JOB SUMMARY: Primary Skills: Knowledge management, content management, Stakeholder Management Consulting BG, Knowledge mgt automation. Secondary Skills: Harvest new content, maintain content & stakeholder communication. Creation of logitics.

We are looking for a skilled ServiceNow developer with 5 to 6 years of experience. The ideal candidate will have expertise in Incident management, Problem management, Change management, Knowledge management, Request Management, and Integrations. Roles and Responsibility Design and develop software applications using JavaScript, SOA technologies, and object-oriented programming principles. Implement and configure ServiceNow modules such as Incident management, Problem management, Change management, Knowledge management, and Request Management. Develop integrations between ServiceNow and other systems using APIs and web services. Collaborate with cross-functional teams to identify business req...

We are looking for a skilled professional with 6-15 years of experience to join our team in the Employment Firms/Recruitment Services Firms industry. The ideal candidate will have a strong background in contact center operations and Genesys BA. Roles and Responsibility Manage data migration, storage, and management, including real-time and historical data. Analyze contact center reporting and BI to optimize processes and improve performance. Implement WFM process, forecasting, scheduling, routing, and queue optimization. Develop and maintain knowledge management systems (KMS) for agent assist and sentiment analysis. Collaborate with teams to implement AI/Gen AI enabled agent assist and routi...

We are looking for a skilled Associate Tech Specialist with 4-8 years of experience to contribute to a project on a given technology or domain, staying updated with developments in that technology or domain. The ideal candidate will have a strong background in designing systems and assessing the effectiveness of technology resources. Roles and Responsibility Contribute to a project on a given technology or domain, staying updated with developments in that technology or domain. Support the evaluation of the impact of technology on existing technology and systems. Design systems and assess their effectiveness. Work on the impact of changes and modifications to systems. Optimize, validate, and ...

Job Purpose: Vocera now a part of Stryker is seeking a Senior Knowledge Management Specialist to join our Support Process Excellence organization. Working with our Knowledge Program Manager, you will help drive the continued success of our Knowledge Program. Our established Knowledge Management framework empowers our Technical Support team to contribute their own knowledge and experience to a central knowledge base. Enabling customers and the support members to efficiently discover information to help solve problems and answer questions. As a Senior Knowledge Management Specialist, you will have the opportunity to collaborate within the Support Process Excellence team and cross functionally,...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a CMDB DC Service Now to join our team in Bangalore, Karntaka (IN-KA), India (IN). Key Responsibilities: Lead the end-to-end greenfield implementation of ServiceNow CMDB and ITSM modules. Gather and analyze business and technical requirements in collaboration with key stakeholders. Design and configure ServiceNow ITSM modules including: Incident Management Problem Management Change Management Request Fulfillment Knowledge Management Architect and implement CMDB with prope...

What you'll do: Pre Sales & Bid Management Support o Help in building the RFP/RFI/Proposal responses and own the document before submission to the cliento Support client teams in responding capability and solution pitches. Also support any general client queries on the same.o Interface with other internal groups while responding to client requests/proposals in terms of legal, finance and HR to support the proposal responseo Track Win/Loss for the various proposals and help in monthly reporting of the same Practice Area Support o Working with the Practice areas leader to provide business research supporto Ongoing monitoring the industry trends and create of Point of View on the sameo Helping ...

IT Technical Lead Global Client Services Location: Hyderabad Experience Required: 5 to 10 years in IT Team Leadership (macOS mandatory) We are seeking a highly motivated and experienced IT Technical Lead to head our Global Client Services team . In this role, you will lead a 10-member team of Client Service Technicians providing 24/7 global remote IT support . You will be responsible for ensuring seamless support delivery, driving operational excellence, and fostering strong client relationships across our global workforce. Key Responsibilities Lead and manage a team of 10 Client Service Technicians providing round-the-clock global IT support , ensuring consistent high performance and contin...

Role Description Responsibilities Demonstrate fair understanding of Knowledge Management principles and methodologies - taxonomy & metadata, content management, content curation, etc. in work and work interactions Collaborate with stakeholders across Grant Thorntons multinational platform to create, update, and maintain content on internal KM platforms, ensuring alignment with their knowledge strategy, enterprise-wide standards and guidelines Leverage metrics and analytics to measure impact of knowledge solutions for the assigned knowledge areas Develop and demonstrate a good understanding of the business capabilities and assist / guide our practitioners in their knowledge driven initiatives...

You will be joining the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team that supports a range of industry and capability practice areas at Bain Capability Network. Your main responsibilities will include: - Managing and preparing content contributions to the global knowledge base - Removing confidential information from client engagement materials and standardizing them as per Bain standards (sanitizing & disguising) - Writing abstracts and tagging materials to ensure easy access for Bain case teams within the internal knowledge base - Posting content on Bain's internal knowledge base for global teams to leverage - Ensuring compliance guidelines are ...

Role Overview: You will be responsible for utilizing your 4 to 6 years of experience in Knowledge Management, Technical Writing, or IT documentation within a service management or support environment. Key Responsibilities: - Work with ITSM tools and knowledge management platforms, such as ServiceNow Knowledge Base. - Utilize documentation tools like Confluence, SharePoint, or ServiceNow Knowledge Management. - Translate complex technical information into clear, user-friendly content. - Apply familiarity with ITIL and knowledge centred support (KCS) principles. - Utilize your ServiceNow knowledge management experience effectively. - Be prepared to work in 24x5 shifts, including EU, EMEA US, e...

Role Overview: As a People Operations Partner at Celonis, you will play a crucial role in delivering exceptional employee experiences by providing advanced support and ensuring compliance with regional HR policies and employment laws. Your responsibilities will include resolving complex, escalated cases, executing region-specific processes, enhancing knowledge management, collaborating cross-functionally, and driving continuous improvement. Key Responsibilities: - Own the resolution of complex, escalated Tier 2 cases requiring in-depth knowledge of regional HR policies, employment laws, and compliance requirements. - Provide tailored guidance to employees and managers, ensuring compliance wi...

As a Service Delivery Manager for IT Application Support, your role involves ensuring the seamless delivery of support services for IT applications to meet agreed-upon service levels and maintain high customer satisfaction. You will be responsible for managing a team of support professionals, coordinating with internal and external stakeholders, and ensuring the availability, reliability, and performance of IT applications. **Key Responsibilities:** - **Service Delivery Management** - Oversee day-to-day operations of the IT application support group, ensuring timely and effective issue resolution. - Define and monitor service level agreements (SLAs) and key performance indicators (KPIs). - E...

To assist the Project Manager in ensuring successful monitoring, tracking and completion of all activities associated with a particular software lifecycle phase by guiding the assigned team Principal Accountabilities: Lead project development, production support or maintenance activities, as assigned Ensure timesheets and invoicing processes are completed on or before the deadline Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated Create functional and technical specification documents Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines E...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

TO contribute TO a project ON a given technology OR domain AND remain abreast WITH developments IN that technology OR domain. Basis the expertise, support the evaluation OF the impact OF technology ON existing technology AND systems Be involved IN designing systems. Assess the effectiveness OF technology resources already IN use OR OF NEW systems that are being implemented. WORK ON the impact OF changes AND modification OF systems. Ensure the optimization, validation, AND approval OF technology application TO customer products. Fully understand ALL relevant customer technical requirements, processes, procedures, limitations AND CONSTRAINTS AS well AS TechMs technology, resources, capabilitie...

Role Purpose ServiceNow Tester/Test Lead (Min Experience 4 yrs. Test Lead 5+ years) Develop and execute comprehensive test strategies, plans, and scripts for ServiceNow implementations across ITSM, ITOM, CSM, OMT, Data Imports, Customer Portals, End to End Workflows for customer experience, and custom applications. Lead functional, regression, integration, and UAT testing to ensure platform stability, performance, and compliance with business requirements. Design and automate test cases using ServiceNow Automated Test Framework (ATF) and other automation tools to improve efficiency and accuracy. Collaborate with business analysts, developers, and architects to identify test scenarios, valida...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

TO contribute TO a project ON a given technology OR domain AND remain abreast WITH developments IN that technology OR domain. Basis the expertise, support the evaluation OF the impact OF technology ON existing technology AND systems Be involved IN designing systems. Assess the effectiveness OF technology resources already IN use OR OF NEW systems that are being implemented. WORK ON the impact OF changes AND modification OF systems. Ensure the optimization, validation, AND approval OF technology application TO customer products. Fully understand ALL relevant customer technical requirements, processes, procedures, limitations AND CONSTRAINTS AS well AS TechMs technology, resources, capabilitie...

TO contribute TO a project ON a given technology OR domain AND remain abreast WITH developments IN that technology OR domain. Basis the expertise, support the evaluation OF the impact OF technology ON existing technology AND systems Be involved IN designing systems. Assess the effectiveness OF technology resources already IN use OR OF NEW systems that are being implemented. WORK ON the impact OF changes AND modification OF systems. Ensure the optimization, validation, AND approval OF technology application TO customer products. Fully understand ALL relevant customer technical requirements, processes, procedures, limitations AND CONSTRAINTS AS well AS TechMs technology, resources, capabilitie...